Protect yourself against scams with ‘Guardian Angel’
- Get more protection against phishing
- Have an additional check carried out when transferring money
- Pay with greater certainty
What is ‘Guardian Angel’?
Ever stress about fraud and phishing, sometimes doubt whether a transfer is genuine or not or worry you’ll accidentally transfer money to a scammer?
With our new free ‘Guardian Angel’ service in KBC Mobile, a trusted contact person checks suspicious transfers for you before they are carried out. You are the one who designates the person to perform the check (for instance, a friend or family member).
Our customer experiences
When KBC identified suspicious transfers, they alerted me right away. We were then able to prevent further damage from being done.
Kathleen, trusted contact person for her 83 year-old father Willy
How does ‘Guardian Angel’ work?
Activate the service together with someone you trust
You personally choose someone you trust to act as your guardian angel. You both have to be in the same place just once to scan a QR code in KBC Mobile. To do this, tap ‘Additional services’ in the app, scroll to ‘Payment services’ and tap ‘Guardian Angel’ or ask Kate: 'Activate Guardian Angel’.
We identify a suspicious transfer
If KBC Secure4u detects a suspicious transfer, your trusted contact person will receive a notification in KBC Mobile. They can then examine the transfer remotely.
Your trusted contact person either approves or rejects the transfer
After discussing the situation with you, the person you’ve designated as your guardian angel will either approve or reject the transfer. This means you’re never left to your own devices if you have doubts about a transfer.
