To purchase/cancel the KBC Antivirus Software Package, choose one of the following options:

1. In KBC Touch or KBC Mobile:
    Go to the details of the account from which you pay (or intend to pay) for the KBC Antivirus Software Package.
    Under ‘Settings’, tap the arrow next to KBC Antivirus Software Package.

2. With the help of an employee at your KBC branch:
    If you require help with the purchase or cancellation of the KBC Antivirus Software Package,
    you can call KBC Live on 078 353 137. We’ll be happy to help you.
 

Norton and McAfee are similar antivirus options.
The software you should choose depends on your personal preferences and needs.
For more information on the various options available, see our range of antivirus software and the system requirements.

The antivirus products offered also have anti-spam features:

Norton: for supported e-mail clients
Microsoft Office Outlook
Info: https://support.norton.com/sp/en/uk/home/current/solutions/v37793624
Info client support: https://support.norton.com/sp/en/uk/home/current/solutions/v1608238

McAfee: for supported e-mail clients and webmail
Microsoft Office Outlook
Microsoft Outlook Express/Windows Mail
Webmail
Info: https://smarthelp.mcafee.com/help/mcafee/18.3/ui/total%20protection/en-us/GUID-38309231-AF64-4C5A-8FE0-9B6832E613C5.html

It is not possible to change your current software.

However, you can cancel your current KBC Antivirus Software Package and apply for a new one including the preferred software. There are no additional costs involved.

To cancel and re-apply for the KBC Antivirus Software Package, choose one of the following options:

1. In KBC Touch or KBC Mobile:
    go to the details of the account from which you pay for the KBC Antivirus Software Package. Under ‘Settings’,
    tap the arrow next to KBC Antivirus Software Package.

2. With the help of an employee at your KBC branch:
     If you require help with the cancellation of/application for the KBC Antivirus Software Package,
     you can call KBC Live on 078 353 137. We’ll be happy to help you.

You will need to update your e-mail address in KBC Touch or KBC Mobile, under ‘Profile’  >  ‘Personal details’. This will ensure that the extension e-mail is sent to the right e-mail address.

Your family can also use the KBC Antivirus Software Package.
During the installation process, you can enter your family member’s/members’ e-mail address(es).
When they open the e-mail on their device(s), they can install the software.

Your contract includes all devices that support Microsoft Windows, Mac OS X and Android.
The functionalities for IOS are limited:

McAfee: limited functionality
Wi-Fi Scan¹, Media Vault², Anti-Theft³, Safe Web⁴
Info: https://www.mcafee.com/en-us/antivirus/ios.html  

Norton: limited functionality
Wi-Fi Security¹, Web Protection⁴, Device Security⁵
Info: https://us.norton.com/mobile-security-for-ios

¹ Scans the Wi-Fi’s security level and alerts you in the event of a threat.
² Enables protection of files using a PIN.
³ Enables remote locking of your device in the event of theft, and locating it with GPS.
⁴ Checks the websites you visit and alerts you in the event of fraudulent and malicious websites.
⁵ Alerts you when your operating system is out of date or your device contains vulnerabilities.

Within 24 hours of making your purchase, you will receive a confirmation e-mail with your product code and instructions for installing your package.
Each year, around 60 days before your contract expiry date, you will receive an extension e-mail with your new product code.

For questions regarding installation/extension, please contact the helpdesk on 016 432 000.
They can take you through the necessary steps on your computer.

You can link your mobile phone or tablet by installing the app on the relevant device. To do so, log into your account and start the installation process.
After activating the extension online, the extension should be visible on all devices, as they are all linked to the same account.
As there are some issues with Norton, if you are using this software, we recommend installing the extension on each device separately.
If you are using a PC, click on ‘Help’ in the top-right corner and select ‘Enter product code’.
On your mobile phone and/or tablet(s), open the app, tap on the Menu button, select ‘Extension’ and then ‘Enter product code’.

From October 2019, you can upgrade to the new Norton 360 at no additional cost.
For purchases or extensions after this date, you will receive a licence for Norton 360 Deluxe instead of Norton Security Deluxe.
All you need to do is enter the new key.
For extensions, Norton Security Deluxe will automatically be updated to the new Norton 360 Deluxe.

Your contract is not automatically extended. Each year, you will receive a new product code by e-mail from info@cybersecurityservice.KBC.be, around 60 days before your contract expiry date. You can use this product code to activate the new licence.

We do not recommend using offers you receive directly from Norton or McAfee.
If you do, you may end up paying more than you need to.
 

You can check the details and status of your contract in your antivirus software account, where you will also find your contract expiry date.

To contact the helpdesk from outside of Belgium, call the number +32 16 432 000.

Payments for purchases made on or after the second business day of the month are debited the following month.
Example: If you purchased the KBC Antivirus Software Package on 3 August, the payment will be debited from your current account at the end of September.

If you have paid Norton/McAfee directly, we cannot cancel this payment for you.
You can request a refund within 30 days of making your purchase by contacting the company’s own customer support department.

The e-mail you received from us (sent from info@cybersecurityserviceKBC.be) contains a link to the page where you can click or tap on the relevant item.

For example, if you purchased the KBC Antivirus Software Package, first click or tap on ‘Registration’ and then follow the steps to enter your product code and complete the registration process. Next, install the software.
For an extension, click or tap on ‘Extension’ and then follow the steps to enter your product code.

When you receive the product code, you can enter it at any time, as long as you do so before the expiry date of your current licence. You will find the exact expiry date in your account.

Please contact the helpdesk on freephone 0800 65 650 – they can resend you the e-mail with the product code.

Please contact the helpdesk on freephone 0800 65 650 – they can resend you the e-mail with the product code.

You can check whether your licence has been activated correctly in your antivirus software account.
Alternatively, you can contact the helpdesk on freephone 0800 65 650 – they can check for you whether the product code has been activated correctly.

This discount is applied automatically.

The discount for Cera partners also applies to customers who already have a KBC Antivirus Software Package contract.
The discount is applied automatically; no action is required on your part.