How does KBC protect personal data?

KBC ensures that strict rules are followed and that the processors involved: have only the data they need to perform their tasks.

Have given KBC a commitment that they will process these data securely and confidentially, and only use it for carrying out their tasks.
KBC will not be liable if these processors (according to law) disclose customers’ personal data to local authorities or if incidents occur at those processors despite the measures they have taken.

KBC ensures that the European data protection standards for personal data are applied worldwide within companies belonging to the KBC Group and their branches. KBC also ensures that companies and corporate branches of the KBC Group to respond appropriately to protect the data of legal entities.

KBC takes internal technical and organisational measures to prevent personal data finding its way into the hands of, or being processed by, unauthorised parties or being accidentally altered or deleted.
Strict security measures are in place to protect premises, servers, the network, data transfers and the data itself, and extra checks are also conducted by a specialist department in this regard.

To make online banking and investment services as secure possible, security experts at KBC continuously analyse cyber-criminal activity. so that they can hone the relevant security measures accordingly. Find out more at www.kbc.be/en/secure4u.

You and we together need to be aware that information shared by e-mail can sometimes be intercepted and, where possible, we must aim to use a different means of communication or to limit the amount of information sent.
KBC websites and apps may contain links to websites or information of third parties. KBC does not check such websites or information. Parties offering these websites or this information may have their own privacy policies in place, which we advise you to read. KBC is not responsible for the content of those websites, their use or their privacy policy.

KBC sometimes facilitates the publication of (personal) data via social media such as X and Facebook. Bear in mind that these channels have their own terms of use, with which you must comply. Publishing data on social media may have (undesirable) consequences, including for your privacy or that of persons about whom you share data. You may not be able to delete such published data quickly. You should therefore assess the consequences yourself as the decision to disclose data on such media ultimately lies with you. KBC does not accept any responsibility in that regard.

There are certain aspects of (technical) data processing over which KBC has no, or at best insufficient, influence and for which it cannot guarantee total security. Examples include the Internet or mobile communications (such as smartphones).

You will find more information on secure online banking at www.febelfin.be (safe online banking).

KBC Bank therefore suggests that you regularly take a look at the KBC website for information on safe online banking: www.kbc.be/en/secure4u. This site always contains the most up-to-date tips and recommendations to keep you secure online.

You can find the pdf copy of the KBC Privacy Statement here.