Have a complaint or further questions?

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If you have a complaint concerning exercise of your rights, KBC Complaints Management will be happy to look into it. You can contact KBC Complaints Management in any of the following ways:

You can contact KBC Complaints Management in any of the following ways: KBC Complaints Management, Brusselsesteenweg 100, 3000 Leuven, or via e-mail (complaints@kbc.be).
Alternatively, use one of KBC’s electronic channels (including the KBC website, KBC Touch, Bolero Online and the Bolero app).

You can also always contact the ‘Data Protection Officer’ at KBC by writing a letter to KBC Group NV, Group Data Protection Unit (Group Compliance), Havenlaan 2, 1080 Brussels, or sending an e-mail to dataprotection@kbc.be.

If you would like more information or if you do not agree with KBC’s point of view, be sure to visit the website of the Belgian Data Protection Authority at www.dataprotectionauthority.be. You can also lodge complaints there.

You can find the pdf copy of the KBC Privacy Statement here.