Your payment card is defective. What should you do?
If your card is defective, you can request a new one using KBC Touch or KBC Mobile, or you can ask Kate to help.
Defective debit card?
When you request a replacement debit card in KBC Touch or KBC Mobile, you’ll get your new card by post within five banking days.
If you’re under 18, you’ll need to ask one of your parents or your legal guardian to apply for you.
The cost of your debit card is included in the annual fee for KBC Plus Account holders, while KBC Basic Account holders pay six euros.
- Open KBC Touch and tap or click ‘°°° More’
- Select ‘Debit cards’
- Select your defective debit card
- Open the ‘Manage’ tab
- Tap or click ‘Block or replace’ at the top right
- Follow the on-screen instructions
- Log in to KBC Mobile
- Tap ‘My KBC’
- Tap your defective debit card
- Select ‘Block or replace’
- Tap ‘Replace your card’
- Follow the on-screen instructions
Just go to your KBC branch and get yourself a KBC Go Card on the spot. You can use it until you receive your new debit card.
KBC will automatically send you a new card a few weeks before the expiry date.
When you open an account with us, you don’t have to wait until you receive your debit card to start using it. Our KBC Mobile app is updated with your card details so you can already use them to make payments. The same goes for when you have to apply for a new debit card after losing your current one or it gets stolen. Once you request a replacement card, its details are already available in KBC Mobile for making payments.
Simply log in to KBC Mobile and tap ‘My KBC’, scroll to ‘Means of payment’, then select your new debit card and tap ‘View card details’. Link your card details to your Google Wallet, Fitbit or Garmin app to pay right away with your smartphone or smartwatch.
Kate is also there to help you replace your card
If you need to apply for a new payment card, feel free to ask Kate, your digital assistant in KBC Mobile.
What to do if your credit card is defective
- Log in to KBC Mobile
- Tap ‘My KBC’
- Scroll to ‘Means of payment’ and select your credit card
- Tap the three dots at the top right
- Tap ‘Block or replace’
Or simply ask Kate
- Log in to KBC Mobile
- Tap the Kate icon at the top right of your screen
- Type ‘replace card'
Kate will help you right away.
If you haven't started using our app, contact your KBC branch or KBC Live.
We'll check your card and, if necessary, ensure that it is replaced as soon as possible.
How do you request a PIN for your card?
When you ask us for a new debit, credit or prepaid card, it’s sent to your home address. That means you don’t need to collect it in person from your branch. You can get a PIN for your card either using our KBC Mobile app or by text message.
My debit card, credit card or prepaid card has been refused
There are several reasons why a card might be refused.
