Videos: managing your banking business and insurance matters online

Get started with KBC Mobile and KBC Touch

Videos: managing your banking business and insurance matters online

Get started with KBC Mobile and KBC Touch

Learn how to manage your banking and insurance online using KBC Mobile on your phone or KBC Touch on your computer and tablet. Watch our handy video guides to get off to a quick start.

You’ll need your card reader or the itsme app to start using KBC Touch and KBC Mobile.

Bank on your phone with KBC Mobile

Watch our demo to see how to activate our Mobile app.

How do I bank on my phone?

Heard how easy it is to bank with us on your phone? View our video and see for yourself!

What else can you do with KBC Mobile?

Our KBC Mobile app lets you do way more than just bank with us. View our video to see all you can do.

Bank on your computer or tablet with KBC Touch

How do I bank on my computer or tablet?                               

View our video to see how to bank securely on your computer or tablet with KBC Touch.

How do I get e-statements?                                       

Our apps make it easy to access online statements for your accounts. See how in our video.

Manage your insurance online

Where can I find my insurance?

KBC Mobile and KBC Touch let you see details of your insurance with us and take out new insurance.

  • In KBC Touch, go to ‘Home’, ‘Family’ or ‘Vehicle’ in the left-hand menu
  • In KBC Mobile, tap the ‘More’ menu at the bottom right, then ‘Home’, ‘Family’ or ‘Vehicle’

Hit Home to see your

  • Home Insurance
  • Home Assistance Insurance
  • Loan Balance Insurance (mortgage protection cover)

Open Family to view family-related products

  • Family Insurance
  • Accident Insurance
  • Hospitalisation Insurance
  • Travel Insurance
  • Internet Protection Insurance

Go to Vehicle to check your

  • Car Insurance
  • Bicycle Insurance 

How do I make insurance claims?

KBC Mobile and KBC Touch let you easily file and track insurance claims.

  1. Log in to KBC Mobile or KBC Touch
  2. Open KBC Mobile’s ‘More’ menu at the bottom right, then ‘Home’, ‘Family’ or ‘Vehicle’
  3. Tap the insurance you’re claiming under
  4. Open the ‘Manage’ tab and tap ‘File or track a claim’

> Learn more about claiming
 

How do I file a hospitalisation claim?

  1. Log in to KBC Mobile or KBC Touch
  2. Open KBC Mobile’s ‘More’ menu at the bottom right, then ‘Family’
  3. Tap your hospitalisation insurance
  4. Open the ‘Manage’ tab and tap ‘File or track a claim’

> Learn more about filing hospitalisation claims
 

How do I contact my branch or insurance agent?

It’s easy to stay in touch with us using KBC Mobile or KBC Touch. Both apps give you handy access to contact details for KBC Live, your branch and your insurance agent. They also make it easy to book an appointment with us or send us a message. KBC Mobile also lets you chat with us.

KBC Mobile

Tap the ‘More’ menu at the bottom right, then ‘Communication’

  • Open ‘Your Contacts’ to quickly get in touch with us
  • Hit ‘Appointment’ to book some time with us
  • Press ‘Message’ to send us a message
  • Tap the speech bubble at the top to chat with us

KBC Touch
Go to ‘Contact’ in the blue bar to see how to get in touch with us, make an appointment with us or send us a message. 

Couldn’t find what you’re looking for?

Our KBC Live specialists are there for you. Just call them on 078 353 137 for more help (Monday to Friday from 8 a.m. to 10 p.m. and on Saturdays from 9 a.m. to 5 p.m.).

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