Cybercriminals don't just use e-mails, text messages and WhatsApp to try and trick you into revealing your PIN codes and personal details, they also do it over the phone … and even through the post these days. If you receive a letter from KBC asking you to complete a form, including filling in your PIN, and to return it along with your debit card, ignore it. The letter is a scam!
It's another method used by cybercriminals to mislead you.
KBC will never ask you for your debit card's PIN.
Nor ask you to send us your debit card.
How scammers operate
You receive a scam letter – purportedly from KBC – referring to a fraud or something currently in the news. It also stresses that you need to respond quickly, otherwise you'll have to pay a sum of money or a fine
Enclosed with the letter is a form, which you have to fill in with the following details:
- Your name and phone number
- Your debit card number
- Your PIN
The scammers will also ask you to return your current debit card (either intact or cut in half), along with the completed form, claiming they will 'recycle' it for you and send you a new card within five days. That too is a manifest lie.
How to protect yourself against phishing scam letters
- We will never ask you for your PIN codes
We will never ask you for your login details, PIN codes or other security codes (such as the codes you generate with your card reader) in a letter, text message, e-mail or phone call. Those codes are strictly personal and should never be divulged or shared with anyone else.
- We will never ask you to send us your debit card
We will never ask you to send us your debit card or to give it to anyone else, not even after the card has been cut in two.
- What can you do?
If you receive a letter from KBC asking you to complete a form, including filling in your PIN, and to return it along with your debit card, remember it's a scam letter! Don't respond to it and don't return anything!
Scan or take a photo of all the pages and the envelope(s) and send everything to firstname.lastname@example.org. Our fraud experts will then deal with the matter.
If you've ended up responding to the letter and sent off your debit card:
- Have your card blocked immediately by calling Card Stop on 078 170 170
- Report the fraud to secure4u.
What is this type of cybercrime? How do scammers work and how can you protect yourself from them?
Phishing over the phone
You receive a phone call from someone pretending to be a staff member working for KBC. The scammer tries to gain your trust in order to steal your data.