What is phishing?

Cyber criminals are increasingly attempting to trick consumers directly into disclosing personal details. This form of online crime is known as phishing.

Current types of phishing

Stay alert for phishing scams!


Debit card phishing by e-mail

Phishing by e-mail

Phishing via second hand websites

Online scammers are using new ways to contact people

Phishing by telephone


A bogus e-mail purporting to be from KBC is currently doing the rounds, citing an alleged security problem and asking recipients to enter personal details on a website or in an attachment.

If you respond to such a request, you run the risk of being called a few days later by a fast-talking fraudster who will ask you to create a number of codes using your card reader and then to divulge them.

This is a highly shrewd method, as these codes will enable the cyber criminal to log in to your online bank account and make fraudulent transfers.

Be on your guard! You should view the personal codes generated by your KBC Card Reader as you do the PIN for your bank card. Like your PIN, they should never be disclosed to anyone.

How can you protect yourself against phishing?

  • For one, you should never respond to requests for payment from unknown parties.
    If you need to make a bank transfer, simply log in to the KBC-website
    ( or use KBC Mobile.
        -    If you’re buying something online, you only need the seller’s account number (IBAN) to transfer a payment.
        -    If you’re selling something online, it’s sufficient to give the buyer your bank account number (IBAN).
    If they ask for any other details, it’s very likely you’re dealing with a criminal.
  • If you've entered personal details on a scam website that looks like ours or in an attachment to a phishing e-mail, please contact us immediately on 0800 65 65 0. You can reach us on this number at any time.
  • Always keep your PIN and the codes generated by your card reader a secret – they are the key that unlocks your money and they are personal to you.
  • Please note: Scammers are increasingly using bogus websites with URLs starting wit https://. The ‘s’ in https stands for ‘secure’ and tells you you’re using a secure connection. However, this provides no guarantee that the party you’re dealing with is trustworthy.
    To find out if the KBC website or KBC Touch you’re using is legitimate, check the URL in your browser address bar: 
        -    The URL of the KBC-website starts with
        -    The URL for KBC-Touch starts with ''.

Our Cybersecurity Service includes virus and phishing protection software that protects your devices and your online activities from attack by cybercriminals.
Learn more.

Report internet fraud

KBC Cybersecurity Service

Protect your computers, tablets and smartphones against viruses and unsafe websites and protect yourself against phishing


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