What is phishing?

Cyber criminals are increasingly attempting to trick consumers directly into disclosing personal details or money. This form of online crime is known as phishing.

How do scammers go about phishing?

Over the years, scammers have modified and enhanced their phishing strategies. They used to call their victims and trick them into revealing confidential information. These days, they usually send an e-mail, or a text or WhatsApp message containing a link to a fake website.

On this website, victims are asked to not only enter their personal data and bank details, but also their response codes or PIN. In some cases, scammers ask victims to send them their debit card.

Current types of phishing

Phishing over the phone

You receive a phone call from someone pretending to be a staff member working for KBC. The scammer tries to gain your trust in order to steal your data.

Stay alert for phishing scams!

Banker at home fraud

Help me scams

Search engine phishing

Mobile Phishing

Phishing by e-mail

Scammers send you an e-mail with a link to a fake website. There, they ask for your personal data and bank details. However, never share your secret codes!

Debit card phishing by e-mail

Phishing by text message

The scammers send you a text message containing a link to a fake website where they ask you for personal and banking details. Never divulge personal details, particularly your PIN or similar credentials!

Phishing via Whatsapp

Phishing via second hand websites

How can you protect yourself against phishing?

  • Question every message that you receive. Fraudsters can easily add a KBC logo or fake the sender’s name. If you’re in any doubt, forward suspicious messages to​.
    Don't blindly believe every message. We’ll never ask you by e-mail, text message or phone to solve a problem with your account or the online banking service you use with us.
  • Never give your debit card to anyone else and never send it off in the post.
  • Save the real KBC website ( as a favourite or enter the address manually in your browser.
  • Keep the codes you generate with your card reader secret, just like your debit card PIN. They are the key that unlocks your money and they are strictly personal to you. We’ll never ask you for them by e-mail, text message or phone.
  • Watch out! Scammers are increasingly using bogus websites with URLs starting with https://. The ‘s’ in https stands for ‘secure’ and tells you you’re using a secure connection. However, that’s no guarantee that the party you’re dealing with is trustworthy.
  • Verify that the KBC website you’re using is legitimate.
    Check the URL in your browser address bar and make sure that the:
  • KBC website address starts with ‘’
  • KBC Touch address starts with

How do I recognize authentic emails from KBC?

Click here for more info.

Spotted something suspicious?

How cyber criminals operate

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