Using AssurCard with your hospitalisation insurance

Using AssurCard with your hospitalisation insurance

Have you been admitted to hospital? You will have a hefty bill to pay afterwards, and hospital admissions also come with a good deal of paperwork. Using an AssurCard can greatly simplify both the administration and the payment.

What is the AssurCard?

  • The AssurCard simplifies the administrative and financial trouble caused by a hospital admission.
  • The AssurCard comes as standard with every KBC Hospitalisation Insurance taken out after 2001, though it is not always included with older policies.
  • The AssurCard looks like a bank card and fits perfectly inside your wallet or purse.
  • Each insured family member will receive their own card.
  • You can also look up your AssurCard number under 'My claims' when making a claim through KBC Mobile or KBC Touch.

What are the benefits of the AssurCard?

You don't pay anything to the hospital yourself on admission. KBC pays your admission invoices directly (third-party payment system).

The only amount you pay to KBC is your chosen deductible (the amount of the costs that you want to pay yourself), as well as any non-insured costs such as telephone charges, beverages, toiletries (e.g. shampoo or soap) and non-accepted fees.

I've lost my AssurCard. What should I do?

To order a new AssurCard, please send an e-mail to or call 016 24 24 24.

How does the AssurCard work?

You can submit your claim on  KBC Mobile (24 hours a day, 7 days a week) or by phoning the Hospitalisation call centre on 016 24 24 24 (on business days between 8 a.m. to noon and 1 p.m. to 5 p.m.).

Show your AssurCard or give your AssurCard number at the hospital admissions desk.

The hospital invoice is sent to KBC and we pay it in full.

What if you have other medical costs relating to your admission that were incurred during the pre- and post-treatment period specified in your policy conditions? Please send these (preferably all together) to our Hospitalisation Claims Settlement department (R. Van Overstraetenplein 2, 3000 Leuven, Belgium or email them to

Remember to always mention your file number (your identifier).

We will deduct the costs and send you a letter to explain our calculations.