How long does KBC keep my data?

KBC uses your personal data where KBC has a clear aim in mind. Once that aim no longer exists, we delete the data.

The periods for which your personal data is retained are the ones defined by law (usually until ten years after the end of a contract or execution of a transaction. For commercial claims it is thirty years after the end of a contract or execution of a transaction). A longer retention period than the one required by law is in place if it is needed for exercising your and our rights. It may be shorter for simulations or if no retention period is stipulated by law.

For some applications, a more extended time horizon may be necessary, such as for carrying out surveys and risk and marketing models. Some insights only get clearer once they are viewed over a longer time span. This can result in the retention period being extended by ten years on top of the standard periods. As has been stated, KBC will in all cases sever connections to individuals as quickly as possible and work only with aggregated or anonymised data.

Information that you personally registered in the KBC Touch application ‘Profile yourself’ or that was registered at the branch, with the agent or in KBC Live, for example, is retained by KBC for five years.

Personal data of prospects is used by KBC for up to five years. A period of five years is necessary because KBC has a wide range of products that are also relevant to prospects. However, the prospect can always ask for their personal data to be deleted.

You can find the pdf copy of the KBC Privacy Statement here.