Frozen accounts

Frozen accounts

What is a frozen account?

When your account is frozen, you are temporarily unable to perform certain transactions.  

Reasons for freezing an account

Accounts can be frozen for a number of reasons, typically when:

  • Someone dies (once KBC is informed of the death, the deceased's account is frozen)
  • A couple splits up (and one of them asks for the account to be frozen)

What happens if someone dies?

If an account holder dies, all their safe-deposit boxes and accounts (including those they held jointly) are temporarily frozen. This is done to protect the rights of their heirs and the tax authorities.

Continuing payments

Your account may be frozen, but there are still bills to be paid. Your KBC estates expert can help you to make arrangements so that you can still make certain types of payments.

Current loans

Loan repayments are debited from the account automatically when they fall due. Nothing changes in that regard until, once the estate is being wound up, the heirs decide whether they want to pay off the loans or maybe even keep them running.


If an account holder dies, their investments remain active. When the estate is wound up, the heirs can decide what happens to those assets.

Divorce and splitting up

Married couples

Geblokkeerde rekening bij echtscheiding

Joint accounts or accounts in the name of minor children can become a bone of contention in a divorce. For that reason, either spouse can ask for a joint account to be frozen, meaning that neither partner can use the account without the other's consent.


In the case of cohabitees, all that's needed is to revoke the reciprocal powers of attorney.

Accounts in children's names

In cases of separation and divorce, both partners' signatures are needed to withdraw money from accounts in the name of minor children. We advise taking the precaution of freezing such accounts. Both signatures are also needed for investment transactions.

How can I unblock a frozen account?

Contact your branch. Depending on why the account has been frozen, they may be able to re-open it for you.

Need more information about frozen accounts?

If none of the above reasons applies in your case, contact your branch.

We're here to help

Paying on holiday

Paying on holiday

Cash, payment cards or both? What is the best means of payment to take when travelling?
Scan and pay paper transfer orders with KBC Mobile

Scan and pay paper transfer orders with KBC Mobile

With KBC Mobile you can scan and pay your paper transfer orders. Easy and secure.
Mastercard benefits

Mastercard benefits

If you have a credit card that uses the Mastercard network, you are entitled to the following benefits at KBC.
Payment card charges

Payment card charges

Learn what charges apply for using your KBC payment cards abroad before you go there.