When your account is frozen, you are temporarily unable to perform certain transactions.
What is a frozen account?
Reasons for freezing an account
Accounts can be frozen for a number of reasons, typically when:
- Someone dies (once KBC is informed of the death, the deceased's account is frozen)
- A couple splits up (and one of them asks for the account to be frozen)
What happens if someone dies?
If an account holder dies, all their safe-deposit boxes and accounts
(including those they held jointly) are temporarily frozen. This is
done to protect the rights of their heirs and the tax
Loan repayments are debited from the account automatically when they fall due. Nothing changes in that regard until, once the estate is being wound up, the heirs decide whether they want to pay off the loans or maybe even keep them running.
If an account holder dies, their investments remain active. When the
estate is wound up, the heirs can decide what happens to those
Divorce and splitting up
Joint accounts or accounts in the name of minor children can become a
bone of contention in a divorce. For that reason, either spouse can
ask for a joint account to be frozen, meaning that neither partner can
use the account without the other's consent.
In the case of cohabitees, all that's needed is to revoke the
reciprocal powers of attorney.
Accounts in children's names
In cases of separation and divorce, both partners' signatures are
needed to withdraw money from accounts in the name of minor children.
We advise taking the precaution of freezing such accounts. Both
signatures are also needed for investment transactions.
How can I unblock a frozen account?
branch. Depending on why the account has been frozen, they may be
able to re-open it for you.
Need more information about frozen accounts?
If none of the above reasons applies in your case, contact your branch.
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Order foreign currency, check your account balance while souvenir shopping, or top up your account to pay your credit card bill: with our apps, you can manage all your banking business and insurance before, during and after your trip. Check out our mobile travel tips.
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