Using your prepaid card

Any questions about your prepaid card? We will be happy to help you further.

Using your prepaid card

Any questions about your prepaid card? We will be happy to help you further.

Did you know that you can do more with your prepaid card than you think? Find out more about the best way to use your card and what you stand to gain.

What are the benefits of my prepaid card?

Pay worldwide, including online

betalen met prepaid kaart

You can use your KBC Prepaid Card to make payments worldwide and online.

However, there are two conditions

  1. There must be enough money on your card
  2. The balance on your card must be verifiable online

This is why you can't use your prepaid card to pay at:

  •  toll plazas
  • car parking facilities
  • vending machines
  • tax-free shops
  • in-flight shopping services

Learn more about paying on holiday

Can I use my prepaid card to pay at filling stations?

tanken prepaid kaart

If you want to be able to use your prepaid card to pay outside at the pump at a filling station, you’ll need to make sure that there’s at least 125 euros on it. This is usually the amount filling stations hold as a reserve on your card (though it can be more than that). It comes off the available balance on your card even before you've finished filling up and the exact amount is known. The actual cost of your fill-up will be charged to your card a couple of days afterwards, when the reserve on your card is released. 

Pay abroad

Going abroad on holidays and want to use your card while you're away? You can use KBC Touch or KBC Mobile to set where your prepaid card can be used as standard. You can activate it for use just in Europe or worldwide (including or excluding the US).

How do I activate my prepaid card for use abroad?

On your desktop or tablet

1. Log in to KBC Touch
2. Go to ‘Payments’
3. Tap or click ‘... More’ at the top right
4. Select ‘Credit cards’
5. Select the card to be activated
6. Tap or click ‘Manage card’
7. Select where you want to use your card under 'Standard region'
8. Or select 'Temporary exception' to make your card temporarily usable in another region


 

On your smartphone

1. Log in to KBC Mobile.
2. Tap ‘My KBC’
3. Select your prepaid card under 'Means of payment'
4. Tap the three dots at the top right
5. Tap ‘Settings’
6. Tap 'International card use'
7. Select where you want to use your card under 'Standard region'.
8. Or select 'Temporary exception' to make your card temporarily usable in another region.

How much does it cost to withdraw cash and make payments abroad?

Kosten betalen buitenland kredietkaart prepaid kaart

Withdrawing cash and paying abroad with your prepaid card can sometimes attract charges.

Learn more about the charges for making payments abroad

Pay online

You can use KBC Touch or the KBC Mobile app to enable or disable your prepaid card for paying online.

How do I activate my card for making online payments?

On your desktop or tablet

1. Log in to KBC Touch
2. Go to ‘Payments’
3. Tap or click ‘... More’ at the top right
4. Select ‘Debit cards’
5. Select the card to be activated
6. Tap or click ‘Manage card’
7. Select ‘Paying online’
8. Indicate whether paying online is permitted or not


 

On your smartphone

1. Log in to KBC Mobile.
2. Go to ‘Payments’ at the bottom of the screen
3. Tap ‘Means of payment’ at the top
4. Select the card to be activated
5. Go to ‘Settings’ and indicate whether paying online is permitted or not

Pay safely and securely in online stores

You can pay for online purchases with your debit card or credit card. But did you know that KBC Mobile is the quickest and easiest way?

Find out more about paying online.

Pay by contactless

You can use your prepaid card as standard to make contactless payments. If you'd rather not have this facility enabled, you can disable it in KBC Touch or KBC Mobile.

Find out more about contactless payments.

Withdraw cash wherever you see the Mastercard logo

logo mastercard geld opnemen

You can withdraw up to 620 euros in cash over any four-day period at ATMs displaying the Mastercard logo.

How do I reload my prepaid card?

You can load it in KBC Touch or the KBC Mobile app:

  • Go to the details screen for your KBC Prepaid Card
  • Tap or click ‘load/unload’
  • Select ‘load’
  • Choose the amount you want to load and the account to be debited

The money will be credited instantly to your card. It couldn’t be easier!

Good to know

  • Others can also load your card by transferring money to it (the account number and standard-format reference for this is at the bottom of the back of your prepaid card).
  • You cannot spend more than you load onto your card.
    • The maximum balance permitted is 5 000 euros
    • The amount you load at any one time cannot exceed 1 250 euros
       

How do I unload my prepaid card?

You can ask the KBC Live to unload it or you can do it yourself in our KBC Mobile app:

  • Go to the details screen for your KBC Prepaid Card
  • Tap or click ‘load/unload’
  • Select ‘unload’
  • Choose the amount you want to unload and the account to be credited

The balance on your card will be updated on the spot.

How do I check my balance and transactions?

You can find out how much is left on your prepaid card:

  • by using KBC Touch or KBC Mobile
  • by calling the number +32 2 727 86 07 (also abroad)

You can check your transactions:

  • on your monthly billing statements
  • using KBC Touch or KBC Mobile when you tap the card number (you'll see the transaction amount, type, location, etc.)

Problems?

logo Card Stop

What to do if your prepaid card is lost, stolen or retained by an ATM?

Block your card immediately in KBC Mobile if it gets lost or stolen, or call Card Stop on 070 344 344 (0.30 euros a minute).
To be on the safe side, you should also block your card if it’s retained by an ATM.

More information on blocking your prepaid card

What to do if you forget the PIN for your prepaid card

Get in touch with your %bank% branch or %advice center%%.

We'll then arrange for a new PIN to be posted to your home address

What to do if your prepaid card has been blocked

Or unblock your card yourself using %%product.mobilebanking%%:
  1. Open %%product.mobilebanking%% and go to ‘Payments > Means of payment’
  2. Tap your blocked card then ‘Unblock PIN and online banking access’
  3. Enter your card’s expiry date, then use your card in a high-street shop or at an ATM with the same PIN
  4. Withdraw cash or pay in a shop to make your card work online again

What to do if your prepaid card is defective

  • Quickly replace your defective card using KBC Mobile.
    To do this, go to the ‘Manage card’ tab for your card.
  • If you haven’t started using our app yet, get in touch with your KBC branch or KBC Live.
    We'll check your card and, if necessary, ensure that it is replaced as soon as possible.

We're here to help