Kate Wallet is your digital wallet in KBC Mobile. You can now use it to store digital copies of your payment cards, loyalty cards and even your train and bus tickets.
You can also use Kate Wallet to make contactless payments or to have your loyalty cards scanned.

• A smartphone that supports contactless payments
• A KBC Debit Card, KBC Credit Card or a KBC Prepaid Card linked to a KBC Basic Account, KBC Plus Account or KBC Business Account (so you can make payments)

If you don’t have any KBC payment cards, you can also use Kate Wallet to store your loyalty cards, identity documents or even the bus or train tickets you bought using KBC Mobile.

Minors aged 10 or over need a power of attorney over their personal account or business account at KBC to use Kate Wallet.

• On KBC Mobile’s login screen
• On KBC Mobile’s start screen
• Under ‘Offer’

The quickest way to pay with Kate Wallet is by using a shortcut on your device, such as the Double Tap (iOS) or Quick Settings (Android). To do this, you’ll need to set Kate Wallet or KBC Mobile as the default contactless app on your device.

Yes, you do. To use Kate Wallet, you’ll need to activate it first. Your KBC payment cards will be added automatically to your wallet. If you already use the ‘Loyalty cards’ feature in KBC Mobile, your loyalty cards will also be added automatically.

Just follow these steps:

On iOS

• Go to ‘Settings’
• Tap ‘Apps’
• Tap ‘Default apps’
• Tap ‘Contactless app’• Select ‘KBC Mobile’

On Android

• Go to ‘Settings’
• Tap ‘Apps’
• Tap ‘Default apps’
• Tap ‘Wallet app’
  

You can store:

• KBC payment cards
• Loyalty cards
• Active tickets you’ve bought using the services in KBC Mobile
• Your Kate Coins

Your KBC payment cards are added automatically to your Kate Wallet. The KBC payment card linked to the account you use most frequently is your default payment card for paying with Kate Wallet.

Simply tap a payment card to pay with Kate Wallet.

No, Kate Wallet is a feature in the KBC Mobile app. If you’ve installed KBC Mobile, you won’t need to install anything else.

No, you don’t. Kate Wallet is completely free of charge.

No, you can’t. You can use Kate Wallet only with KBC payment cards.

No, you can’t. You can only use KBC payment cards to pay with Kate Wallet.

No, it doesn’t. Kate Wallet only works on your smartphone.

Yes, different wallets can be used alongside each other. However, you can set just one wallet as your default payment app in your phone’s settings.

No, Kate Wallet can only be used for contactless payments and to view your loyalty cards and any active tickets you’ve bought using the services in KBC Mobile. You can use Apple Pay and Google Pay for paying in online stores.

You don't have to do anything. If you replace your KBC Debit Card, KBC Credit Card or KBC Prepaid Card (for example, because it gets damaged or has expired), we’ll make sure you can seamlessly continue using Kate Wallet.

If you’ve lost your smartphone or had it stolen, make sure the payment cards linked to your Kate Wallet are blocked right away. Do the same if you lose your payment card.

You can block your card yourself using KBC Mobile or by calling Card Stop on + 32 78 170 170. As soon as your card or phone has been blocked, you will no longer be able to use it to make payments.

If you apply for a new payment card, we’ll add it automatically to Kate Wallet.

Yes, they are. To make a payment or to view or update your personal details, you must always log in using your PIN, fingerprint or Face ID. However, you can use your loyalty cards without having to log in.