How do you request a new card reader?

Replacing your card reader

If you don't have a card reader or the one you’ve got doesn’t work anymore, request one for free using the form below. We’ll get it to you as soon as possible.

If your card reader is broken or the batteries are flat, you can also bring it to your KBC branch and exchange it for a new one.

Fill in the form

Enter your details:

Client number

First Name

Last Name

Street

Number

Box number

Postcode

Town/City

Country

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Replace your card reader with itsme®

Ever thought about using the itsme^® app? It makes so many thing so much easier for you:

Log in easily to KBC Touch and securely sign your transactions without a card reader
Handle all your other banking needs as securely as ever
Log in quickly to lots of government platforms and other services: use itsme^® to submit your tax return, check your pension details, view documents from your health insurance fund, see your energy consumption and much more besides

See what you stand to gain with itsme^®.

Frozen accounts

Accounts sometimes need to be frozen, but can be unlocked again. Learn more about frozen accounts.

How do direct debits work?

Automatically pay your bills without any worries.

Save and invest on your phone

Start saving (for later)
Get personal investment advice
Bank from the comfort of home

How to log in and sign in KBC Touch

First time using KBC Touch on your computer? See how to log in and sign transactions.