How do you request a new card reader?

Replace your card reader with itsme®

Ever thought about using the itsme® app? It makes so many thing so much easier for you:

Log in easily to KBC Touch and securely sign your transactions without a card reader
Handle all your other banking needs as securely as ever
Log in quickly to lots of government platforms and other services: use itsme® to submit your tax return, check your pension details, view documents from your health insurance fund, see your energy consumption and much more besides

Replacing your card reader

If you don't have a card reader or the one you’ve got doesn’t work anymore, request one for free using the form below. We’ll get it to you as soon as possible.

If your card reader is broken or the batteries are flat, you can also bring it to your KBC branch and exchange it for a new one.

Fill in the form

Enter your details:

Client number

First Name

Last Name

Street

Number

Box number

Postcode

Town/City

Country

KBC aims to process your personal data in a manner that is lawful, appropriate and transparent. Further details about how we process and share your personal data are set out in our privacy statement.It explains your rights and how you can exercise them. Our privacy statement is available at www.kbc.be/en/privacy, at your branch or from your intermediary and is regularly revised.

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Contact us with KBC Mobile

Call or e-mail your bank branch in KBC Mobile. Lost your bank card? Contact Card Stop using the app.

Questions about KBC Touch for businesses

See answers to questions like why you're having problems relating to your business accounts or you can't see details of your club or association bank account over which you have power of attorney.

Reading your messages and documents in KBC Touch

See how to retrieve your KBC Banking & Insurance messages and documents in KBC Touch.

KBC Mobile app FAQs

Got questions on our Mobile app? See our frequently asked questions for the answers you’re after.