Physical accessibility at KBC

At KBC, we strive to give all our customers equal access to our branches, and we’ve largely managed to achieve that goal. Whenever our branches are converted or renovated, we ensure that the entrances, parking facilities, interior spaces, sanitary facilities, signage and communication all meet or exceed the legal standards for accessibility.

We want to make it as easy as possible for everyone to use our ATMs. For example, we consider people with limited mobility when installing ATMs. We assess the best operating height and the proper positioning to allow wheelchair users to turn freely.

The blind and visually impaired can ask their branch or KBC Live to provide their account statements in Braille, completely free of charge. They may also use a shorter process for withdrawing money from our ATMs, and branch employees are happy to help with this. Now that CASH points are available, our own ATMs are being phased out. The new CASH points are also widely available and accessible, allowing anyone to withdraw money. A large number of additional 2026 points are due to open in CASH.

The non-cash ATMs in our branches will be replaced over the course of 2026. These machines will use a high contrast display by default for improved readability. Customers who use a screen reader cannot use a non-cash ATM, but we are happy to help those customers at the counter. It is possible to use our KBC Mobile and KBC Touch apps with a screen reader.

If you have a question, comment or suggestion about physical accessibility, you can contact accessibility@kbc.be.