How do you know if an e-mail really comes from KBC? Follow these steps to check.
1. Check the sender’s domain
The sender’s domain is the last two words after the ‘@’ sign in their e-mail address. If the e-mail address is not visible, hover your cursor over the sender’s name. If you’re reading the e-mail on your smartphone, tap and hold the sender’s name until a pop-up with the e-mail address is shown.
KBC usually uses the following domains:
- @kbcmail.be
- @kbc.be
- @mail-kbc.be
- @mm.kbcam.be
- @mm.kbc.be
If you’ve received an e-mail from KBC with a different domain, it may be a phishing e-mail. If you’re not sure, send it to secure4u@kbc.be and our experts will check it for you.
2. Check the link in the e-mail
If you think an e-mail is a phishing attempt and it asks you to click on a link, hover your cursor over the link without clicking and an address will appear at the bottom left of your screen showing where the link would take you if you opened it.
If you’re reading the e-mail on your smartphone, tap and hold the link until a pop-up with the web address is displayed.
The link is secure if the last two parts of the section between the double slash and the first single slash are one of KBC’s official domains.
https://www.KBC.be/homeplans
http://content.kbcmail.be/...
3. KBC will never ask you for the codes you generate with your card reader
If you’ve received an e-mail asking for them, it’s definitely a phishing attempt. You will often be given an untrue reason to do so, i.e. your debit card is about to expire and you need to replace it.
4. If you’re still unsure, Secure4u is on hand to help!
If you’ve checked everything, but you’re still not sure if the e-mail is genuine, forward the suspicious e-mail to secure4u@kbc.be and our security experts will check it for you.
E-mails sent on behalf of KBC
KBC partners with external market research companies IntrinsiQ, IPSOS and ProFacts to conduct customer surveys. These companies send e-mails to KBC customers inviting them to participate in surveys and use their own domain name when doing so. Their e-mails are usually written in a different style. If you’re still not sure, you can always get the experts at Secure4u to check it for you.
Company |
Sender e-mail |
| IntrinsiQ | @intrinsiq.be |
| IPSOS | @ipsos.com |
| ProFacts | @profacts.eu |
