Cancellation of contract

The heirs can cancel the deceased's contracts. Below, we provide you with a standard text for these kinds of cancellation letters. You have to send them by registered mail.

First, we advise you to always check what legal options you have for cancelling a contract and what the notice periods are.

We also advise you to always enclose a copy of the death certificate as evidence of the death. You may subsequently be asked for proof that you are acting as the deceased's heir (for which you can use the certificate or deed of succession).

You can copy this letter:

by selecting the 'copy this text' button at the bottom and then entering 'paste', such as in a Word document;
or manually, by marking the entire text and then copy-pasting it into, say, a Word document.

REGISTERED MAIL

[First name, surname] [Name of recipient]
[Address] [Address 2]
[Postcode and town/city] [Postcode and town/city 2]
[Telephone number]

[Place], [Date]

Cancellation of [Describe the type of contract]

Dear Sir/Madam,

I regret to have to notify you of the death of [first name and surname of the deceased], [address of the deceased], whose heir I am. I enclose a copy of the death certificate.

I would therefore like to cancel [the contract / the subscription / the membership] that [first name and surname of the deceased] had entered into with you.

[If there is a contract/customer/subscription/membership number, you can quote it here. This will speed up the processing of your request.]

If credit can be given for the 'unused' months, please make the refund into my bank account: [Bank account number].

[If you would like to add anything else, please state it here.]

Yours faithfully,

[first name, surname]

This standard text, drawn up to the best of our knowledge and offered free of charge by KBC Bank NV, is provided without obligation and for information purposes only. KBC gives no guarantee as to its validity, accuracy, correctness, completeness or suitability for a given purpose.

The information is indicative and not binding. You alone are responsible for the consequences of any use you make of it. KBC declines all liability for any loss or damage resulting from use of this information.

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