Kate Coins are digital coins you earn whenever you purchase specific KBC products or perform specific operations in KBC Mobile. They can be spent on cashbacks and discounts on our banking and insurance products as well as on webinars, events and much more.
What’s the difference between blue and red Kate Coins?
- Blue Kate Coins can be redeemed for a benefit of your choice from the range of Kate Coin offers available.
- Red Kate Coins can only be redeemed for a benefit concerning one specific product. For example, the coins you earn when opening a KBC Plus Account can only be redeemed for a cashback when taking out KBC CyberSecure Insurance.
To earn and use Kate Coins, you must first activate 'Extra convenience'. Open KBC Mobile and tap your profile icon at the top left of your screen. Next, scroll to 'Security and privacy' and tap ‘Privacy’. On the following page, select ‘Extra convenience’ then ‘Yes, I’m going for extra convenience’.
You can earn Kate Coins by purchasing specific KBC products or performing specific operations in KBC Mobile. You will find a full list in KBC Mobile under My KBC > Digital coins.
You will find a full list of the various ways of earning Kate Coins in KBC Mobile under My KBC > Digital coins.
You can redeem Kate Coins for cashback when purchasing specific KBC products, or for tickets to events and webinars. Check out the current services listed in KBC Mobile under My KBC > Digital coins.
You will find a full list in KBC Mobile under My KBC > Digital coins > Transactions.
Whenever you purchase a product from KBC, you will earn Kate Coins just for that purchase. You may earn multiple coins when performing specific operations in KBC Mobile.
If you purchase a product with multiple holders, we will divide the Kate Coins evenly among these holders. The exception is opening a KBC Plus Account, where each holder earns the full amount in Kate Coins.
Your Kate Coins will be added to your wallet as soon as possible.
Cashbacks are discounts you receive in the form of a refund you get after purchasing a product or service.
Once you have redeemed your coins, we will credit the cashback to your account as soon as possible.
Once you have redeemed your coins, we will credit the cashback to your account as soon as possible.
Only legally competent individuals over the age of 18 who use KBC Mobile can earn coins. There are many products or actions where you can use the coins just once. Activate ‘Extra convenience’ first to be able to receive and use Kate Coins.
You will only earn coins for the products you purchased after the launch of Kate Coins. Any products you purchased prior to that do not count.
You cannot disable the messages you receive regarding Kate Coins.
Your Kate Coins are valid for a standard period of 1 year. If this period is shorter, we will state so explicitly.
If you don't want Kate Coins, turn off ‘Extra convenience’. Tap your profile icon/photo at the top left of your screen, scroll to and tap ‘Privacy’ and then ‘Extra convenience’. This will disable everything covered by ‘Extra convenience’.
Call our helpdesk on 016 43 25 30 or e-mail us at extraservicessupport@kbc.be.
