Update your personal details in KBC Mobile

Whether you just moved home, got a new phone number or any of your other details have changed – no stress. Kate it.

How to ask Kate:

Open KBC Mobile and start a conversation with Kate.
Ask your question in plain language, for example: ‘Kate, where can I update my personal details?’
Kate will show you where you can update your personal details.
Update your details and tap ‘Sign’.
Sign with itsme® or your card reader.

Step 1: Scan the QR code shown and install KBC Mobile or go to Google Play on your phone and install KBC Mobile

Step 2: Log in to KBC Mobile and tap the search bar at the top

Step 1: Scan the QR code shown and install KBC Mobile or go to the App Store on your phone and install KBC Mobile

Step 2: Log in to KBC Mobile and tap the search bar at the top

Open the app and follow the instructions. Tap the search bar at the top to talk to Kate.

Open the app and follow the instructions. Tap the search bar at the top to talk to Kate.

Get a clear overview of all current direct debits.

Kate will quickly find documents for you such as your certificate of insurance or other statements.

If you're travelling and your payment card doesn't work, no stress! Kate it.

Ready to pay at the counter but forgotten your PIN? Kate can help you out.

You’ve got control of the limits for your account and payment card. Kate it!