Kate guides you to your PIN

If you just received a new payment card or you entered in the wrong PIN twice at the till, No stress. Kate it.

No blocking or waiting period*
See you PIN immediately and for just 10 seconds in KBC Mobile
No need for an appointment at your branch

*Your card will be blocked if you enter the wrong PIN three times, so ask Kate to display your PIN. You’ll need to verify your identity first so how Kate knows it's you.

View your PIN

How to ask Kate:

Open KBC Mobile and start a conversation with Kate.
Ask your question in plain language, for example: 'Kate, show me my PIN.'
Kate asks you which card or account this is for.
Confirm your identity with your PIN, fingerprint or facial recognition.
Your PIN is displayed securely in the app.

Go to Kate in KBC Mobile

Want to try Kate but don't have KBC Mobile?

For Android

Step 1: Scan the QR code shown and install KBC Mobile or go to Google Play on your phone and install KBC Mobile

Step 2: Log in to KBC Mobile and tap the search bar at the top

For iPhone

Step 1: Scan the QR code shown and install KBC Mobile or go to the App Store on your phone and install KBC Mobile

Step 2: Log in to KBC Mobile and tap the search bar at the top

Download KBC Mobile

Open the app and follow the instructions. Tap the search bar at the top to talk to Kate.

Download KBC Mobile

Open the app and follow the instructions. Tap the search bar at the top to talk to Kate.

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