Has your luggage been lost or delayed?

KBC will reimburse you for any necessary clothing purchases up to a certain amount.

Has your luggage been lost or delayed?

KBC will reimburse you for any necessary clothing purchases up to a certain amount.

What if your luggage fails to arrive on time at the airport and you have to buy new clothes? Don’t worry! This insurance will reimburse you for any replacement clothes you have to buy up to a certain amount.

What does it cover?

This cover reimburses you for outlays on urgent purchases of necessary replacement clothing and toiletry articles not paid for by the carrier and required due to a delay in the delivery of your baggage.

The insurance is valid for travel to a foreign destination.

When are you covered?

Compensation
  • Baggage more than 48 hours late: up to 750 euros for the entire group travelling together
  • Baggage more than 4 hours late: up to 250 euros for the entire group travelling together
Main conditions
  • The trip must have been paid for by you with a KBC means of payment
  • The urgent expenses must have been paid for using your KBC Platinum Credit Card
  • Your application for insurance cover must have been signed by you when you booked the trip
Main exclusions

The policy does not apply

  • if the baggage has not been retrieved for charter flights
  • for baggage that was not transferred to the responsibility of the carrier upon departure or that was checked in too late

This insurance is free of charge and optional. You must register for the insurance policy in order to benefit from its cover.

This insurance is linked to the following credit card

Please note, read the general conditions of this insurance policy so that you are familiar with the precise scope of the cover: Regulations and general insurance conditions for KBC Platinum Flex Credit Cards.

  • The policy is provided by KBC Insurance NV – Professor Roger Van Overstraetenplein 2 – 3000 Leuven – Belgium. VAT No. BE 0403.552.563 – RLP Leuven – IBAN BE43 7300 0420 0601 – BIC KREDBEBB. Company licensed by the National Bank of Belgium, de Berlaimontlaan 14, 1000 Brussels, Belgium, for all classes of insurance under code 0014 (Royal Decree of 4 July 1979, Belgian Official Gazette of 14 July 1979). A member of the KBC Group.
  • Your KBC branch is the first point of contact for any complaints you may have about this advertisement. If no agreement can be reached, you can contact KBC Complaints Management by post (Brusselsesteenweg 100, 3000 Leuven), complaints@kbc.be, tel. 0800 62 084 (freephone) or telephone (+32 78 15 20 45), or by fax (+32 16 86 30 38).
    If you have a complaint concerning this advertisement and are unable to reach a suitable resolution, you can contact Ombudsfin vzw, North Gate II, Koning Albert II laan 8, bus 2, 1000 Brussels, tel. + 32 2 545 77 70, fax + 32 2 545 77 79, e-mail ombudsman@ombfin.be.
    If you have a complaint with regard to insurance, you can contact the Belgian insurance industry's ombudsman service: Ombudsman van de Verzekeringen, de Meeûssquare 35, 1000 Brussels, info@ombudsman.as, www.ombudsman.as.
    You can submit a claim under the insurance as long as your credit card is active and you have paid the card fee. The insurance ends automatically when the contract between KBC Bank NV and the insurer is cancelled.
  • Belgian law applies to all insurance cover specified here.
  • This insurance is a class 16 product (financial loss insurance).
    The conditions of cover are available from all KBC branches and at www.kbc.be/platinum. The applicable general conditions alone determine your right to compensation from the insurer.

More info

  • Urgent Purchases for Delayed Baggage Delivery Claim Form

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