How do you request a new card reader?

Replacing your card reader

If you don't have a card reader or the one you’ve got doesn’t work anymore, request one for free using the form below. We’ll get it to you as soon as possible.

If your card reader is broken or the batteries are flat, you can also bring it to your KBC branch and exchange it for a new one.

Fill in the form

Enter your details:

Client number

First Name

Last Name

Street

Number

Box number

Postcode

Town/City

Country

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Replace your card reader with itsme®

Ever thought about using the itsme^® app? It makes so many thing so much easier for you:

Log in easily to KBC Touch and securely sign your transactions without a card reader
Handle all your other banking needs as securely as ever
Log in quickly to lots of government platforms and other services: use itsme^® to submit your tax return, check your pension details, view documents from your health insurance fund, see your energy consumption and much more besides

See what you stand to gain with itsme^®.

Questions on software for KBC Touch

Which software do I need on my computer or tablet? Here you will find the detailed requirements.

How do I apply for a credit card online?

You can apply for a credit card quickly and easily from home using KBC Touch. We'll show you how.

Extended warranty cover

Benefit from two years' extra cover on appliances purchased with your Extended warranty cover.

If your card is stolen, lost or retained by an ATM

Call Card Stop on +32 78 170 170 to prevent it being misused