How do you request a new card reader?

Replacing your card reader

If you don't have a card reader or the one you’ve got doesn’t work anymore, request one for free using the form below. We’ll get it to you as soon as possible.

If your card reader is broken or the batteries are flat, you can also bring it to your KBC branch and exchange it for a new one.

Fill in the form

Enter your details:

Client number

First Name

Last Name

Street

Number

Box number

Postcode

Town/City

Country

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Replace your card reader with itsme®

Ever thought about using the itsme^® app? It makes so many thing so much easier for you:

Log in easily to KBC Touch and securely sign your transactions without a card reader
Handle all your other banking needs as securely as ever
Log in quickly to lots of government platforms and other services: use itsme^® to submit your tax return, check your pension details, view documents from your health insurance fund, see your energy consumption and much more besides

See what you stand to gain with itsme^®.

Using your prepaid card

Looking to load your prepaid card, use it to withdraw cash or check your balance and transactions? Check out the FAQs on using a prepaid Mastercard.

Purchase protection insurance

Torn your new coat? The Purchase protection insurance covers the costs up.

An overview of everything for your family in KBC Touch

If you've insured yourself and your family, and also taken out leisure insurance, those policies appear here, along with your instalment loans.

Online purchase protection insurance

Was your online purchase damaged on delivery? The Online purchase protection insurance will cover the costs