Questions on software

in KBC Touch

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Questions on software

in KBC Touch

Which software do I need on my computer?

Laptop or PC

  • Windows
    Windows 10 or higher
    Edge Chromium, Firefox and Google Chrome: latest version
  • Mac
    macOS 10.15 or higher
    Safari: latest version

Touch is now even more accessible for those with vision loss as we support two leading screen readers: JAWS and Voice Over.

Important! Mobile banking on rooted or jailbroken devices is not possible.

How to see what software or browser is installed on your laptop or computer

Software (version)

If you've got Windows on your computer.

Go to the Windows 'Start' button and search for 'winver'. If you click on the search result, a pop-up window will automatically appear with information on your laptop or computer's operating system.

If you've got a Macbook.

Click the Apple logo top right on your desktop and choose 'About this Mac'. A pop-up window will automatically appear showing the version of your Mac's software.

Browser (version)

Internet Explorer: open Internet Explorer and click the 'Extra' button top right (shown as a cogwheel). Click 'About Internet Explorer’.

Firefox: open Firefox and click the menu button at the top. The menu button has three horizontal lines. Select 'Help' and click 'About Firefox'.

Google Chrome: open Google Chrome and click the icon with the three horizontal lines top right. Select 'About Google Chrome’.

Safari: open your browser, click ‘Safari’ at the top and select ‘About Safari’.

How to update the browser on your computer or laptop

Windows updates also automatically include updates of Internet Explorer. The same goes for Safari: each update you do on a Macbook will also upgrade Safari. If you want the latest version of Firefox or Google Chrome, the fastest, easiest way is to just reinstall the browser.

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Version date: 29 june 2015

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Questions about payment-related matters

Get answers to your questions about current accounts, payment cards, self-service banking and other additional services.

What is a statutory debt clearance period?

Your credit facility is subject to a debt clearance requirement. Before the end of the debt clearance period, you must have fully paid off the outstanding balance on your credit facility at least once so that the outstanding balance comes down to zero.

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