Visit www.kbc.be/en/secure4u
Tap your current account to see its details. Tap the ‘Settings and more’ button, scroll down to ‘Add services’ and activate KBC CyberSecure Insurance.
or
Tap ‘Offer’, scroll to ‘KBC products’, tap the ‘Insurance’ tile and then ‘Protect yourself against online fraud’.
- Tap the current account you use to pay for KBC CyberSecure Insurance
- Tap ‘Settings and more’
- Tap ‘Manage’ next to KBC CyberSecure Insurance
KBC CyberSecure Insurance can be taken out to cover all the family’s current accounts. A member of your family may have chosen to do this.
Visit www.kbc.be/en/secure4u
- Tap a current account to see its details
- Tap ‘Settings and more’
- Scroll down to ‘Add services’ where you’ll see the KBC Antivirus Software Package
- Tap the current account you use to pay for the KBC Antivirus Software Package
- Tap ‘Settings and more’
- Tap ‘Manage’ next to KBC Antivirus Software Package
Go to the KBC website and enter the search phrase ‘KBC Antivirus Software Package’.
The KBC Antivirus Software Package is a product you purchase for the entire family, so if a member of your household has already taken out the service, you’re automatically covered as well.
At KBC, we do our utmost to ensure that your mobile banking transactions are as secure as possible.
- You can only use our mobile banking service on devices you’ve already registered yourself.
- You need a PIN to log in and sign transactions. Each time you enter your PIN, a unique, single-use electronic signature is generated and sent to us.
- When you register to use KBC Mobile on your device, you set the maximum daily amount (within certain limits) that you can transfer by specific types of credit transfer.
Don’t forget that as a user of KBC Mobile, you too play a vital role in ensuring its security.
- Keep your PIN secret! Make sure no-one is looking over your shoulder when you’re entering your PIN into a device.
- Only use legal software.
- Always close your mobile banking app when you’ve finished using it.
No, that’s not possible. You need to register your mobile device to be able to use KBC Mobile on it. You only have to do this once using your card reader and debit card. KBC Mobile can only be opened on devices you’ve already registered.
Call us immediately any time on 016 432 000 (emergency number).
Call us immediately any time on 016 432 000 (+32 16 432 000 from abroad) (emergency numbers). Our staff will block access to all your KBC apps right away.
If you’ve lost your debit card along with your device, act immediately and have your card blocked by calling Card Stop on +32 78 170 170 (no extra charges) or 070 344 344 (0.30 euros per minute).
For Android devices with operating system version 13 or lower, taking screenshots is blocked for security reasons. You can take screenshots if you have a more recent operating system.
You can also take screenshots on an iOS device.
Call 016 432 000 or send an e-mail to secure4u@kbc.be.
If someone asks you over the phone or on your doorstep to share your bank details or to transfer money, you can check whether you’re actually talking to someone from KBC and not a scammer.
This is important because thousands of people fall victim to (telephone) fraud every year. What’s more, tools such as Deepfake and AI are making it harder and harder to unmask scammers. That's where ‘Check who’s there’ comes in. This feature allows you to quickly and easily check whether you can trust the person you’re speaking to.
You can find the ‘Check who’s there’ button in three places:
• on the KBC Mobile login screen
• when you navigate to money transfers
• by asking Kate
We check whether the person you’re talking to at the time is a KBC employee. This could be when you receive a phone call or during an appointment.
More information and additional tips can be found on our website.
