Got secure banking-related queries?

Frequently asked questions

Got secure banking-related queries?

Frequently asked questions

KBC Internet Protection Insurance

Where can I find out more about online threats?

Where in KBC Mobile can I take out KBC Internet Protection Insurance?

Tap a current account to see its details. You can then take out KBC Internet Protection Insurance under ‘Settings’.

How do I cancel or change my KBC Internet Protection Insurance?

Tap the current account from which you pay for KBC Internet Protection Insurance. Under ‘Settings’, tap the plus sign next to KBC Internet Protection Insurance.

I don’t have KBC Internet Protection Insurance, but even so the option is marked ‘Yes’.

You can take out KBC Internet Protection Insurance for all your family’s current accounts. A member of your family may have already opted for this.

How do I find the conditions of cover for KBC Internet Protection Insurance?

Search our website for ‘KBC Internet Protection Insurance’.

KBC Cybersecurity Service

Where can I find out more about online threats?

Where can I get KBC Cybersecurity Service in the app?

Tap a current account to see its details. Open the ‘Settings’ tab to learn more about and get KBC Cybersecurity Service, if you don’t already have it.

How do I cancel my KBC Cybersecurity Service?

Tap the current account from which you pay for KBC Internet Protection Insurance. Under ‘Settings’, tap the plus sign next to KBC Cybersecurity Service.

Where can I find the KBC Cybersecurity Service regulations?

Search our website for ‘KBC Cybersecurity Service’.

I don’t have KBC Cybersecurity Service, but even so the option is marked ‘Yes’.

KBC Cybersecurity Service covers your entire family, so if a member of the household has already taken out the service, you’re automatically covered as well.

Security

Is KBC Mobile safe?

At KBC, we do our utmost to ensure that your mobile banking transactions are as secure as possible.

  • You can only use our mobile banking service on devices you’ve already registered yourself.
  • You need a PIN to log in and sign transactions. Each time you enter your PIN, a unique, single-use electronic signature is generated and sent to us.
  • When you register to use KBC Mobile on your device, you set the maximum daily amount (within certain limits) that you can transfer by specific types of credit transfer.

Don’t forget that as a user of KBC Mobile, you too play a vital role in ensuring its security.

  • Keep your PIN secret! Make sure no-one is looking over your shoulder when you’re entering your PIN into an ATM or device.
  • Only use legal software.
  • Always close your mobile banking app when you’ve finished using it.

Get more tips for secure mobile banking.

What if someone steals my PIN? Can they then use it to log in to KBC Mobile in my name on any device?

You need to register your mobile device to be able to use KBC Mobile on it. You only have to do this once using your card reader and debit card. KBC Mobile can only be opened on devices you’ve already registered.

What should I do if I’ve discovered unauthorised use?

Call us immediately any time on 0800 65 650 (emergency number).

What should I do if I've lost my phone or it was stolen?

Call us immediately any time on 0800 65 650 or 015 63 22 80 (emergency numbers). They can block all your KBC apps right away.

If you also lost your debit card together with your smartphone, you must immediately block it via Card Stop (070 344 344).

How do I report online fraud?

Call 0800 65 650, e-mail secure4u@kbc.be or contact us using KBC Assist under Family > Online safety and security assistance.

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