Where can I find out more about online threats?
Visit www.kbc.be/en/secure4u
Where in KBC Mobile can I take out KBC CyberSecure Insurance?
Tap your current account to see its details. Tap the ‘Settings and more’ button, scroll down to ‘Add services’ and activate KBC CyberSecure Insurance.
or
Tap ‘Offer’, scroll to ‘KBC products’, tap the ‘Insurance’ tile and then ‘Protect yourself against online fraud’.
How can I change or cancel my KBC CyberSecure Insurance?
- Tap the current account you use to pay for KBC CyberSecure Insurance
- Tap ‘Settings and more’
- Tap ‘Manage’ next to KBC CyberSecure Insurance
Why do I see ‘Manage’ next to KBC CyberSecure Insurance in my account settings even though I haven’t taken out this insurance?
KBC CyberSecure Insurance can be taken out to cover all the family’s current accounts. A member of your family may have chosen to do this.
Where can I find the KBC CyberSecure Insurance conditions?
Where can I find out more about online threats?
Visit www.kbc.be/en/secure4u
Where in KBC Mobile can I find the KBC Antivirus Software Package?
- Tap a current account to see its details
- Tap ‘Settings and more’
- Scroll down to ‘Add services’ where you’ll see the KBC Antivirus Software Package
How can I cancel my KBC Antivirus Software Package?
- Tap the current account you use to pay for the KBC Antivirus Software Package
- Tap ‘Settings and more’
- Tap ‘Manage’ next to KBC Antivirus Software Package
Where can I find the KBC Antivirus Software Package Regulations?
Go to the KBC website and enter the search phrase ‘KBC Antivirus Software Package’.
Why do I see ‘Manage’ next to KBC Antivirus Software Package in my account settings even though I don’t have this package?
The KBC Antivirus Software Package is a product you purchase for the entire family, so if a member of your household has already taken out the service, you’re automatically covered as well.
Is KBC Mobile safe?
At KBC, we do our utmost to ensure that your mobile banking transactions are as secure as possible.
- You can only use our mobile banking service on devices you’ve already registered yourself.
- You need a PIN to log in and sign transactions. Each time you enter your PIN, a unique, single-use electronic signature is generated and sent to us.
- When you register to use KBC Mobile on your device, you set the maximum daily amount (within certain limits) that you can transfer by specific types of credit transfer.
Don’t forget that as a user of KBC Mobile, you too play a vital role in ensuring its security.
- Keep your PIN secret! Make sure no-one is looking over your shoulder when you’re entering your PIN into a device.
- Only use legal software.
- Always close your mobile banking app when you’ve finished using it.
What if someone steals my PIN? Can they then use it to log in to KBC Mobile in my name on another device?
No, that’s not possible. You need to register your mobile device to be able to use KBC Mobile on it. You only have to do this once using your card reader and debit card. KBC Mobile can only be opened on devices you’ve already registered.
What should I do if I’ve discovered unauthorised use of the app?
Call us immediately any time on 016 432 000 (emergency number).
What should I do if my phone or tablet gets lost or stolen?
Call us immediately any time on 016 432 000 (+ 32 16 432 000 from abroad) (emergency numbers). Our staff will block access to all your KBC apps right away.
If you’ve lost your debit card along with your device, act immediately and have your card blocked by calling Card Stop on + 32 78 170 170 (no extra charges) or 070 344 344 (0.30 euros per minute).
Can I take screenshots in KBC Mobile?
For Android devices with operating system version 13 or lower, taking screenshots is blocked for security reasons. You can take screenshots if you have a more recent operating system.
You can also take screenshots on an iOS device.
How do I report online fraud?
Call 016 432 000 or send an e-mail to secure4u@kbc.be.
What is ‘Check who’s there’?
If someone asks you over the phone or on your doorstep to share your bank details or to transfer money, you can check whether you’re actually talking to someone from KBC and not a scammer.
This is important because thousands of people fall victim to (telephone) fraud every year. What’s more, tools such as Deepfake and AI are making it harder and harder to unmask scammers. That's where ‘Check who’s there’ comes in. This feature allows you to quickly and easily check whether you can trust the person you’re speaking to.
Where can I check if I’m talking to KBC?
You can find the ‘Check who’s there’ button in 2 places:
- on the KBC Mobile login screen
- by asking Kate
What does the ‘Check who’s there’ button do?
We check whether the person you’re talking to at the time is a KBC employee. This could be when you receive a phone call or during an appointment.
Where can I find out more about ‘Check who’s there’?
More information and additional tips can be found on our website.
Questions about ‘Guardian Angel’
What is ‘Guardian Angel’?
‘Guardian Angel’ is a service where you let someone you trust check any suspicious transfers detected by our Secure4u fraud department.
It’s reassuring knowing you can fall back on this double-check when it’s needed most.
How does ‘Guardian Angel’ work?
If we detect a transfer that doesn’t look right, you and your guardian angel will be alerted to it. Your guardian angel, in consultation with you, then has one week to approve the suspicious transfer or stop it from going through. If in doubt, your guardian angel can always seek advice from the KBC Secure4u fraud department. KBC Secure4u can also contact the guardian angel.
What should I do if I want to stop using the ‘Guardian Angel’ service?
Contact KBC Live or your KBC Bank branch.
