Got secure banking-related queries?

Frequently asked questions

Got secure banking-related queries?

Frequently asked questions

KBC Internet Protection Insurance and KBC CyberSecure Insurance

Where can I find out more about online threats?
Where in KBC Mobile can I take out KBC Internet Protection Insurance?

This insurance is no longer available.

Where in KBC Mobile can I take out KBC CyberSecure Insurance?

Tap your current account to see the details. Tap the three dots at the top right and then tap ‘Settings’. You can purchase KBC CyberSecure Insurance under ‘Add services’.

Or
Tap Offer > Insurance > Protect yourself against online fraud.

How do I terminate my KBC Internet Protection Insurance?

Tap the current account from which you pay for KBC Internet Protection Insurance. Tap the three dots at the top right and then tap ‘Settings’. Tap ‘Manage’ next to KBC Internet Protection Insurance.

How do I change or terminate my KBC CyberSecure Insurance?

Tap the current account from which you pay for KBC CyberSecure Insurance. Tap the three dots at the top right and then tap ‘Settings’. Tap ‘Manage’ next to KBC CyberSecure Insurance.

Even though I don’t have KBC Internet Protection Insurance, the word ‘Manage’ appears next to KBC Internet Protection Insurance in my account settings.

You can take out KBC Internet Protection Insurance for all your family’s current accounts. A member of your family may have already opted for this.

Even though I don’t have KBC CyberSecure Insurance, the word ‘Manage’ appears next to KBC CyberSecure Insurance in my account settings.

You can take out KBC CyberSecure Insurance for all your family’s current accounts. A member of your family may have already opted for this.

Where can I find the insurance conditions for KBC Internet Protection Insurance and KBC CyberSecure Insurance?

On the KBC website, enter the search phrase ‘KBC Internet Protection Insurance’ or ‘KBC CyberSecure Insurance’.

KBC Antivirus Software Package

Where can I find out more about online threats?
Where can I get KBC Antivirus Software Package in the app?

Tap a current account to see its details. Tap the three dots at the top right and then tap ‘Settings’.

How do I cancel my KBC Antivirus Software Package?

Tap the current account from which you pay for the KBC Antivirus Software Package. Tap the three dots at the top right and then tap ‘Settings’. Tap ‘Manage’ next to the KBC Antivirus Software Package.

Where can I find the KBC Antivirus Software Package regulations?

On the KBC website, enter the search phrase ‘KBC Antivirus Software Package’.

Even though I don’t have the KBC Antivirus Software Package, the word ‘Manage’ appears next to this application in my account settings.

The KBC Antivirus Software Package is a product you purchase for the entire family, so if a member of your household has already taken out the service, you’re automatically covered as well.

Security

Is KBC Mobile safe?

At KBC, we do our utmost to ensure that your mobile banking transactions are as secure as possible.

  • You can only use our mobile banking service on devices you’ve already registered yourself.
  • You need a PIN to log in and sign transactions. Each time you enter your PIN, a unique, single-use electronic signature is generated and sent to us.
  • When you register to use KBC Mobile on your device, you set the maximum daily amount (within certain limits) that you can transfer by specific types of credit transfer.

Don’t forget that as a user of KBC Mobile, you too play a vital role in ensuring its security.

  • Keep your PIN secret! Make sure no-one is looking over your shoulder when you’re entering your PIN into an ATM or device.
  • Only use legal software.
  • Always close your mobile banking app when you’ve finished using it.

Get more tips for secure mobile banking.

What if someone steals my PIN? Can they then use it to log in to KBC Mobile in my name on any device?

You need to register your mobile device to be able to use KBC Mobile on it. You only have to do this once using your card reader and debit card. KBC Mobile can only be opened on devices you’ve already registered.

What should I do if I’ve discovered unauthorised use?

Call us immediately any time on 016 43 20 00 (emergency number).

What should I do if I've lost my phone or it was stolen?

Call us immediately any time on 016 43 20 00  (+32 16 43 20 00 from abroad) (emergency numbers). They can block all your KBC apps right away.

If you also lost your debit card together with your smartphone, you must immediately block it via Card Stop (078 170 170).

How do I report online fraud?

Call 016 43 20 00, e-mail secure4u@kbc.be.