What is phishing?

Cyber criminals are increasingly attempting to trick consumers directly into disclosing personal details. This form of online crime is known as phishing.

Current types of phishing


A bogus e-mail purporting to be from KBC is currently doing the rounds, citing an alleged security problem and asking recipients to enter personal details on a website or in an attachment.

If you respond to such a request, you run the risk of being called a few days later by a fast-talking fraudster who will ask you to create a number of codes using your card reader and then to divulge them.

This is a highly shrewd method, as these codes will enable the cyber criminal to log in to your online bank account and make fraudulent transfers.

Be on your guard! You should view the personal codes generated by your KBC Card Reader as you do the PIN for your bank card. Like your PIN, they should never be disclosed to anyone.

What should you do if you think you have received a suspect e-mail/SMS/phonecall purporting to come from KBC?

If you received an e-mail or SMS:

  • Forward the message (incl. any attachments) straightaway to
  • If you click a link from such an e-mail or SMS, check the address bar in the browser window that opens to see whether the address shown is ''. In newer browsers, some or all of the address bar should turn green if you're on the secure KBC website. If not, you're on a scam website.
  • If you've entered personal details on a scam website that looks like ours or in an attachment to a phishing e-mail, please contact us immediately on 0800 65 65 0. You can reach us on this number at any time.

Install the antiphishing software we offer you when you bank with us (the software denies your computer access to fake websites so you can never end up on them).
Learn more and install it now