Pay safely during the coronavirus crisis

See our guide to all your options

Pay safely during the coronavirus crisis

See our guide to all your options

How can you pay safely during the coronavirus crisis?

1. Pay by contactless with your debit card
    Find out how
2. Pay by mobile app
    See how to do it in-store
3. Pay by contactless with your smartwatch
    See how simple it is

The Belgian federal public health authorities recommend people pay electronically and avoid using cash as much as possible. That way, there's no physical contact and you'll hardly ever need to touch the keypad of a payment terminal.

1. How do you pay by contactless debit card?

Hoe contactloos betalen met je debetkaart?

Hold your card close to the contactless payment symbol on the payment terminal for a few seconds (there’s no need to touch it). Payments of 50 euros or less don’t require your PIN, so you don’t have to touch any keys. You’ll need to enter your PIN though, if what you’re buying costs over 50 euros.

Due to the coronavirus crisis, however, the limit for contactless payments without a PIN has been temporarily raised to  50 euros. If you make a number of consecutive, PINless contactless payments for more than 100 euros (for instance, 10 euros + 45 euros + 25 euros + 25 euros), you’ll have to insert your card into the payment terminal and enter your PIN to pay for the last purchase.

How do you know you can pay by contactless?

Contactless debit and credit cards let you pay without touching a payment terminal. If your card has the contactless logo on it (four radio waves), you’re good to go.
If it doesn’t work, you may need to activate your card’s contactless feature. Check this in KBC Mobile or KBC Touch.

Get a contactless payment card

Activate contactless using KBC Mobile

Debit card

  1. Log in to KBC Mobile
  2. Go to ‘Payments’ at the bottom left
  3. Open ‘Cards’ at the top
  4. Choose your debit card
  5. Tap ‘Pay contactless’

Credit card

  1. Log in to KBC Mobile
  2. Go to ‘Payments’ at the bottom left
  3. Open ‘Cards’ at the top
  4. Choose your credit card
  5. Tap ‘Settings’ at the top
  6. Switch on ‘Pay contactless’

Enable contactless using KBC Touch

Debit card

  1. Log in to KBC Touch
  2. Open ...More at the top right under ‘Payments’
  3. Select ‘Debit cards’
  4. Choose your debit card
  5. Go to ‘Settings’
  6. Switch on ‘Pay contactless’

Credit card

  1. Log in to KBC Touch
  2. Go to ‘Credit cards’ under ‘Payments’ and select your credit card
  3. Go to ‘Manage card’
  4. Switch on ‘Pay contactless’

2. How do you pay by mobile app?

Hoe mobiel betalen met je smartphone?

You can pay on your mobile using our KBC Mobile app or the Payconiq by Bancontact app.

• Open the app you want to pay with (tap ‘MobilePay’ in KBC Mobile)
• Scan a QR code at the till 
• Enter your PIN on your phone  

That way you only touch your phone, not the terminal.

How do you pay with Google Pay?

Google Pay is a handy app for Android phones that lets you pay easily at the till. All you have to do is briefly hold your phone close to the payment terminal until your phone beeps or vibrates to confirm payment. The terminal also tells you that you’ve paid.

Discover paying by Google Pay

3. How do you pay with your contactless-enabled smartwatch?

Hoe contactloos betalen met je sporthorloge of smartwatch?

If you have a Garmin or Fitbit smartwatch, simply hold your smartwatch close to the payment terminal to pay by contactless.

How do you pay with Garmin Pay?

Garmin Pay is a neat feature on Garmin's smartwatches that makes it easy to pay by contactless. All you have to do is add your KBC Debit Card to the Garmin Connect app.

Find out more about paying with a Garmin smartwatch

How do you pay with Fitbit Pay?

Fitbit Pay is a handy feature on some Fitbit watches that lets you pay easily by contactless. All you have to do is add your KBC Debit Card to the Fitbit app to start paying easily with your watch.

Find out more about paying with a Fitbit smartwatch

A few more tips

  • Stay at a safe distance from others (at least 1.5 metres)
  • Wash your hands regularly with soap and water for at least 20 seconds
  • Cover your nose and mouth when you cough or sneeze (use a new disposable tissue each time and then discard it in a closed bin)
  • Cough or sneeze into the crook of your elbow if you don't have any tissues available
  • Avoid touching your face while shopping
  • Touch only items you want to buy
  • Wipe down payment terminal keypads thoroughly with a disinfecting wipe (then bin it) before entering your PIN
  • Clean your phone’s screen regularly with a disinfecting wipe
  • Shop online
  • Stay at home to save lives

If you still need cash, you can withdraw it from an ATM using KBC Mobile, so you don't have to use your debit card.

Find out how

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