Pay safely during the coronavirus crisis

See our guide to all your options

Pay safely during the coronavirus crisis

See our guide to all your options

If you’re going to the supermarket or pharmacy, pay electronically if you can. That’s what the federal health authorities currently advise. See our guide to paying digitally to prevent spreading the coronavirus.

How can you pay safely during the coronavirus crisis?

The safest ways to pay are by:

  1. Contactless debit card
  2. Smartphone
  3. Smartwatch

That way you limit physical contact to only touching your own card or mobile device without needing to touch payment terminal keypads in a lot of cases.

Pay electronically and avoid cash as much as possible to pay safely and hygienically.

1. How do you pay by contactless debit card?

Hoe contactloos betalen met je debetkaart?

Hold your card close to the contactless payment symbol on the payment terminal for a few seconds (there’s no need to touch it). Payments of under 25 euros don’t require your PIN, so you don’t have to touch any keys. You’ll need to enter your PIN if what you’re buying costs over 25 euros.


Contactless debit and credit cards let you pay without touching a payment terminal. If your card has the contactless logo on it (four radio waves), you’re good to go. If it doesn’t work, you may need to activate your card’s contactless feature. Check this in KBC Mobile or KBC Touch.

Activate contactless using KBC Mobile

Debit card

  1. Log in to KBC Mobile
  2. Go to ‘Payments’ at the bottom left
  3. Open ‘Cards’ at the top
  4. Choose your debit card
  5. Tap ‘Pay contactless’

Credit card

  1. Log in to KBC Mobile
  2. Go to ‘Payments’ at the bottom left
  3. Open ‘Cards’ at the top
  4. Choose your credit card
  5. Tap ‘Settings’ at the top
  6. Switch on ‘Pay contactless’

Enable contactless using KBC Touch

Debit card

  1. Log in to KBC Touch
  2. Open ...More at the top right under ‘Payments’
  3. Select ‘Debit cards’
  4. Choose your debit card
  5. Go to ‘Settings’
  6. Switch on ‘Pay contactless’

Credit card

  1. Log in to KBC Touch
  2. Go to ‘Credit cards’ under ‘Payments’ and select your credit card
  3. Go to ‘Manage card’
  4. Switch on ‘Pay contactless’

2. How can you pay by smartphone?

Hoe mobiel betalen met je smartphone?

You can pay on your mobile using our KBC Mobile app or the Payconiq by Bancontact app.

  1. Scan a QR code at the till
  2. Enter your PIN on your phone

That way you only touch your phone, not the terminal.

3. How do you make contactless payments using your smartwatch?

Hoe contactloos betalen met je sporthorloge of smartwatch?

If you have a Garmin or Fitbit smartwatch, simply hold your smartwatch close to the payment terminal to pay by contactless.

If you still need cash, you can withdraw it from an ATM using KBC Mobile, so you don't have to use your debit card.

> Find out how

A few more tips

  • Stay at a safe distance from others (at least 1.5 metres)
  • Wash your hands regularly with soap and water for at least 20 seconds
  • Cover your nose and mouth when you cough or sneeze. Sneeze and blow your nose in a tissue handkerchief. Use each tissue only once and throw it away immediately in a covered rubbish bin.
  • You don't have a tissue? Sneeze or cough into your elbow.
  • Avoid touching your face while shopping
  • Touch only items you want to buy in shops
  • Wipe down payment terminal keypads thoroughly with a disinfecting wipe (then bin it) before entering your PIN
  • Clean your phone’s screen regularly with a disinfecting wipe
  • Shop online
  • Stay at home to save lives
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