Logging in and out in KBC Touch
1. Log in and sign transactions using your phone & itsme®
It’s handy, fast and always on you: use your smartphone and the free itsme app to log in and authorise payments. You can find more information about itsme here.
2. Logging in and signing using your debit card and card reader
To do this, you need your KBC Debit Card and a KBC Card Reader equipped with a scan facility. You can log in by scanning the barcode. If you don't want to log in using the barcode, you'll need to generate an 8-digit start code instead on your card reader to do it. Watch the film clip on how to log in.
Click or tap your name or photo at the bottom left of the screen, select 'Log out' and then 'Log out' in the pop-up window. KBC Touch logs you out automatically if you're inactive for five minutes thanks to a built-in security feature.
We can notify you by e-mail if there's a message for you. That way you never miss anything important from us. Just make sure your e-mail address has been added to KBC Touch.
You can do that as follows:
- Tap or click 'Profile' at the top right of your screen then 'Client details'
- Enter your e-mail address
- Sign using your PIN
The navigation bar at the left-hand side of the screen has a ‘Contact’ icon where all your messages are kept. A number attached to this icon means that you have one or more new messages.
General
Select 'Payments' in the left-side navigation bar and then tap the credit card or prepaid card for which something is to be changed. This opens the ‘Credit details’ tab where you can change various settings.
KBC Touch is free of charge for all KBC clients. Even if you don't have an account in your name, but – for instance – hold a power of attorney over an account at KBC, you can use KBC Touch on your PC as well as the KBC Mobile app on your smartphone or tablet, for free.
Problems with use and updates
Check whether or not your computer still meets the correct system requirements. It could also be caused by a slow or poor Internet connection. If there are technical problems with KBC Touch, you will be told about them on Twitter and the homepage of KBC's website.
System requirements
Laptop or PC
- Windows
Windows 10 or higher
Edge Chromium, Firefox and Google Chrome: latest version
- Mac
macOS 10.15 or higher
Safari: latest version
Check out the system requirements for KBC Touch. If your operating system is outdated, upgrade it. Remember that this is not always possible on older computers. Contact your supplier if you require any assistance.
Is your card reader faulty or are the batteries flat? Bring your old card reader back to your branch, you can always exchange it for a new one there.
Don’t have a card reader? Request one for free.
