FAQs about additional services in KBC Mobile

You will always find your active tickets on the KBC Mobile login screen, which means you don’t need to log in to view them.

You will find a list of your active and future tickets in ‘Additional services’ at the top of the screen

Open KBC Mobile
Tap ‘Additional services’
Log in

Once you have logged in, you can also see your active tickets under ‘Your favourites’ when you tap ‘Offer’.

Open KBC Mobile
Tap ‘Additional services’ and log in
Select ‘De Lijn’
Accept Olympus Mobility’s Privacy Statement and Terms of Use
Choose an m-ticket (single fare) or m-card10 (multi-journey) ticket

No, but you can buy several tickets in a row or use multiple journeys on your m-card10 ticket one after the other.

Note that you will be unable to buy single tickets if you have an m-card10 ticket. Single tickets or m-card10 ticket journeys that you buy are activated right away, so you can’t buy them for future use.

An m-card10 is a digital public transport saver card that entitles you to 10 journeys on Belgian public transport and is valid for one year. Any journey you make using your m-card 10 and m-ticket will be valid for one hour after the time of validation. Within this hour, you can travel and transfer anywhere you like.

Note: your m-ticket and m-card10 are linked to your phone and mobile number, so be sure not to replace your phone or SIM card if you have an active ticket or card.

If you change phones or mobile numbers, you will lose the remaining journeys on your m-card10.

Yes, you can.

Download KBC Mobile from your app store
Get registered
Go to ‘Additional services’ and tap the De Lijn icon
Check your details
Buy a ticket.

You need a Bancontact app on your phone to be able to pay for your ticket.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Choose your departure or arrival station, the date (up to 6 months before or after the current date) and the time of departure or arrival to see available train services. Tap a service for more details or buy your ticket right away.

Select the:

Departure and/or arrival station
Travel date (up to a month ahead)
Type of ticket (single or return)
Class you want to travel in
Ticket for yourself or a fellow traveller

If you have a Gezinsbond large family discount card, opt for that type of ticket.

We currently offer the following tickets

Youth
Standard
Senior (valid as soon as you turn 65, for travel on weekdays from 9 a.m. and on weekends without any time restrictions – discount on return tickets only)
Weekend
Large Family Discount
Standard Multi (multiple journey ticket, valid for one year for routes anywhere in Belgium – supplement for Brussels Airport not covered by the ticket)
Local Multi (multiple journey ticket for routes over very short distances (see the SNCB website for a list of routes) and valid for six months)

We always show you the cheapest ticket or let you choose if several options are available. You can specify whether you want a single or return ticket in first or second class either for yourself or for a fellow traveller.

KBC Mobile can’t currently offer preferential reimbursement discounts, so that type of reduction isn’t deducted from ticket prices.

We automatically take your age into account when you buy a ticket. If you tell us that you’re entitled to a Gezinsbond large family discount, we deduct that from the price of your ticket as well. KBC Mobile automatically calculates the best price for a one-way ticket, based on your age, discount entitlement and the distance involved. If multiple tickets are available, the choice is up to you.

Example
If you’re under 26, you automatically get a Youth Ticket fare, unless you’re only making a short trip and a Standard Fare is cheaper.

You can buy tickets for yourself and for fellow travellers. Note that you can’t send tickets to someone else, so anyone you buy a ticket for has to travel with you.

No, unfortunately KBC Mobile currently does not provide this option. The outbound and return journeys must be scheduled on the same day. Of course, you do have the option to purchase two separate tickets.

KBC Mobile doesn’t currently offer tickets for pets.

KBC Mobile doesn’t currently offer tickets for bikes.

No, you must have a valid ticket before boarding the train.

You confirm your purchase only after signing for it in the app. If a technical error occurs, we refund the full amount to your account. If you lose your Internet connection after confirming your purchase, you’ll get your ticket as soon as you’re connected again.

You won’t be able to buy a ticket. Sometimes it helps to wait a little while or move elsewhere. If you still can’t get connected, buy your ticket from a machine or the ticket office.

Olympus Mobility sends purchase confirmation to the e-mail address you specify for this purpose, so make sure we have the right address for you. If you don’t receive anything within five minutes, contact the helpdesk (see under ‘Manage’ for contact details).

KBC Mobile can’t give you an invoice for buying SNCB train tickets. If you need an invoice, we recommend buying your tickets through Olympus Mobility, who provide invoices as part of their service for businesses.

Tickets are available in KBC Mobile’s login screen on the day they’re valid. All your valid tickets and your Standard Multi are also shown at the top of the ‘Additional services’ screen.

You never need to print off tickets.

Simply show it to the guard on your phone, without needing to print it off. The guard scans a QR code on your ticket shown in the KBC Mobile app. If travelling on a discounted fare, be sure to have your valid discount card to hand.

Try to avoid this situation, as you must be able to show a valid ticket at all times.

But if it does happen, it’s best to buy a new ticket from a machine or at the ticket office to be able to present it to the guard, otherwise they will issue a statement of irregularity (C170) and require you to buy a ticket at the on-board fare (subject to a surcharge of 7 euros on top of the standard fare). You will then have 14 calendar days (including the date of inspection) to go to an SNCB ticket office to request a refund, provided that you can present the valid ticket which you had purchased through the app in advance as well as the ticket you bought at the on-board fare or the statement of irregularity (C170) issued to you by the guard.

See the SNCB website for more details.

Tip: Did you know that some trains nowadays have special power point sockets that let you charge your phone or tablet? You can also use a laptop to charge your device.

Your Internet connection may not be stable while travelling on the train. Active tickets already in your app are always accessible from KBC Mobile’s login screen, so you can show them to the guard at any time without having to log in.

No, it’s only a confirmation of your purchase. Your ticket is the one in the KBC Mobile app.

See the SNCB website for full details of how to claim a refund for train delays.

Yes, you can.

Download KBC Mobile from your app store
Get registered
Go to ‘Additional services’ and tap the SNCB icon
Check your details
Buy a ticket.

You need a Bancontact app on your phone to be able to pay for your ticket.

Call our helpdesk on 016 43 25 30 to deactivate your account.

If you want to buy train tickets with KBC Mobile again later, you’ll need to re-share your details with Olympus.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

This additional service lets you buy STIB 10-journey (BRUPASS 10) tickets, which are put onto your MoBIB card once you buy them.

All you need to do to get started is link your MoBIB card to KBC Mobile (just the once). Open KBC Mobile, then tap ‘Additional services’ and ‘STIB’ to do this.

A MoBIB card lets you put season and other tickets from the four public transport operators in Belgium (STIB, SNCB, TEC and De Lijn) onto a single card. Learn more about MoBIB.

You need a MoBIB card that’s enabled for the STIB network to be able to top up a STIB 10-journey ticket.

No, you can't.

MoBIB cards that weren’t issued by STIB (like De Lijn, TEC and SNCB MoBIB cards) need to be enabled for the STIB network in order to link them to our app. You can do so at a GO machine or STIB ticket office.

MoBIB cards expire after five years, when you’ll need to get a new one from the card issuer. The card number stays the same, so you don’t have to make any changes in KBC Mobile.

If you do get a different card number (like when your card is lost or stolen), remove the old card and add the new one using ‘Manage MoBIB cards’ in your settings. Tap the three dots at the top right of your screen to open the settings.

Contact the issuer as soon as possible to have it blocked. You should also remove the card from KBC Mobile by using the link in the app. To do so, open the additional services, select ‘STIB’ and go to the settings by tapping the three dots at the top right.

You cannot see how many journeys you still have in KBC Mobile, but this is shown on the validator machines used to scan your MoBIB card.

10-journey BRUPASS 10 tickets are valid for three years.

Once you’ve started a journey and validated it, you have up to 60 minutes to use it on and switch between applicable public transport services.

Yes, you can. The card you most recently topped up is shown at the top of the list. If you want to top up more than one card, you’ll need to go through the sales process each time.

10-journey BRUPASS 10 tickets can be used in the MTB zone, consisting of:

STIB’s entire network (except the Bourget – Brussels Airport section) of connecting services
TEC and De Lijn’s urban services in the Brussels-Capital Region
SNCB’s train services in the Brussels-Capital Region

Learn more about the MTB zone.

They should be available on your chosen MoBIB card no more than:

A day later on GO ticket vending machines and metro validator machines
Four days later on bus and tram validator machines

You have to be at least 12 years of age to use this additional service in the KBC Mobile app. You also need an active current account that lets you make transfers.

You can put multiple 10-journey tickets on your MoBIB card, but you have to do so separately for each one.

Open KBC Mobile, tap ‘Additional services’, select ‘STIB’ and go to the settings by tapping the three dots at the top right. Tap ‘Stop using the service’ in the ‘Manage’ screen. You can still use any journeys you have left on your MoBIB card.

Invoices for tickets are not available.

If you still need proof of payment, you can download a PDF file showing the relevant payments from your accounts view in KBC Mobile.

You confirm your purchase by signing to authorise payment for it in KBC Mobile or with another bank’s payment app. If a technical error occurs, we refund the full amount to your account. For payments authorised with another bank’s payment app, this can take up to several days. In these cases, you haven’t bought a ticket and you’ll have to go through the steps to buy one again.

If you lose your Internet connection after confirming your purchase, you’ll get your ticket as soon as you’re connected again. If you don’t, call our helpdesk on 016 43 25 30.

You need an Internet connection to buy a 10-journey BRUPASS 10 ticket using KBC Mobile. BRUPASS tickets bought using our app are put onto your MoBIB card. That means your MoBIB card is all you need to use a journey, without requiring an Internet connection.

No. We don’t know how many journeys you have left. You can always check how many journeys you still have left using the machines or validators on the metro, tram or bus.

You can use a business account as well, provided you have power of attorney over the account so you can make payments from it. Invoices for tickets are not available.

No, it may take up to a day for metro tickets and up to four days for SNCB, De Lijn and TEC tickets to be available to you.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Our Mobile app currently lets you rent a bike from Blue-bike and Velo Antwerpen. Learn more about these bike-share services on their websites:

Tap ‘Additional services’ in our app’s login screen and then ‘Shared bikes’
Verify your details if you’re using the service for the first time and accept our partner Olympus’ terms of use
Then select a provider on the map or from the list at the bottom of the screen.
Choose a city bike or e-bike if you’re using Blue-bike
Tap a pick-up point on the map to check the number of available bikes there
See what a ticket will cost you.
Buy your ticket and pay through KBC Mobile

Your ticket is saved in our app and shown in the login screen.

Once activated, tickets are valid for 24 hours.

Blue-bike
You don’t need to activate a ticket right after buying it. You have 10 days after purchasing a ticket to activate it. With Blue-bike, you rent the same bike for 24 hours.

Velo Antwerpen
You don’t need to activate a ticket right after buying it. You have 10 days after purchasing a ticket to activate it.
Velo Antwerpen lets you use several bikes within 24 hours (up to 30 minutes per bike). If you use a bike for over 30 minutes, you pay surcharges. This information is also shown on your ticket.

Mobit
Day passes are activated once you buy them and can then be used for 24 hours. They’re also only shown in the app for 24 hours and not for 10 days like the other services.
You can change bikes as much as you like while using a valid day pass. You have to lock an active bike first and release it in the app before opening a new one.

Mobit day passes are activated once you buy them.

Blue-bike and Velo Antwerpen tickets require you to enter the code on your ticket at your chosen bike rental point. Each of our bike-share partners have different ways of doing things. Learn more on their websites:

How do you activate a ticket for a smart shared bike from Blue-bike?

Blue-bike recently launched ‘smart’ shared bikes that you simply unlock with your smartphone, meaning you don’t need to use a key and key distributor. You can recognise these bikes from the QR code on their handlebar panel.

How does it work?

Buy your ticket through KBC Mobile
Install the Blue-bike app
Enter the code on your ticket where you see ‘Use a voucher’
Tap the saddle to activate the lock
Follow the instructions in the app

You’ll also be able to unlock smart shared bikes soon with KBC Mobile, so be sure to check back here regularly.

KBC Mobile’s login screen shows you your tickets at a glance.

Mobit day passes are shown for 24 hours after you buy them. Blue-bike and Velo Antwerpen tickets are displayed for 10 days after purchase.

We always display tickets for 10 days, as you don’t need to use them right away. Tickets are activated by the bike-share service, not by us at KBC. That’s why you may still see a used ticket in our app. Codes can only be activated once. Tickets disappear from our app after 10 days, without you having to remove them yourself.

You need to be at least 18 years of age. We also check to see whether bikes have been lost, damaged or returned late (in which case, surcharges may apply). If a service isn’t available to you, you’ll be notified once you tap ‘Rent a shared bike’.

That depends on the service. You can only buy one Mobit day pass at a time.

Blue-bike and Velo Antwerpen let you buy more than one ticket, but you have to do so separately for each one. So, you can’t buy a number of tickets all in one go.

Tickets can also be used by others (like family members), provided they fulfil the relevant shared bike provider’s age conditions for using their service. The person who bought the ticket is liable for any surcharges, which are debited from the account used to buy the ticket. See the shared bike providers’ websites for their specific terms and conditions of service:

The KBC Mobile app offers tickets at fixed prices, so you pay the same in every city. We only offer 24-hour tickets and don’t charge based on usage.

Note that providers often have their own season tickets or charge fixed (annual) fees. These charges don’t apply in KBC.

The bike-share services we work with may charge you a surcharge if you damage the bike, return it too late, lose it or bring it back to the wrong location. These surcharges vary from provider to provider. See their websites for more details:

Call our helpdesk on 016 43 25 30 for more assistance with this. Make sure you have all the relevant details at hand, such as the date of the transaction, the transaction code and your account number.

Surcharges are automatically debited from the account used to buy the original ticket. If there isn’t enough money on your account, the surcharges will still be charged. This may cause you to go overdrawn on your account, in which case you should clear the overdraft as soon as possible to avoid additional charges.

If you think you’ve been wrongly surcharged, call our helpdesk on 016 43 25 30 (see ‘How do I dispute surcharges or transactions?’).

If you have a problem buying your ticket, we automatically refund you. That’s why your account may show two transactions, one for the payment and one for the refund. We give the purchase code as a reference so you know which ticket it was.

Go to your settings and select ‘Stop using shared bikes’.

If you want to start using the service again afterwards, you’ll need to re-share your details with Olympus.

Blue-bike and Velo Antwerpen tickets you previously bought, but haven’t used yet, stay visible in the app and can also be activated.

Your ticket is proof of purchase. Invoices for tickets are not available.

If you still need proof of payment, you can download a PDF file showing the relevant payments from your accounts view in KBC Mobile.

You confirm your purchase by signing to authorise payment for it in KBC Mobile. If a technical error occurs, we refund the full amount to your account.

If you lose your Internet connection after confirming your purchase, you’ll get your ticket as soon as you’re connected again. If you don’t, call our helpdesk on 016 43 25 30.

You need an Internet connection to buy a ticket. Try connecting to your mobile data network or a Wi-Fi network.

Mobit also requires you to be connected to the Internet to open or release their bikes.

You don’t need to be online to view Blue-bike and Velo Antwerpen tickets you’ve bought. Just tap the notification in our app’s login screen to activate the ticket at a bike rental point, even if you’re offline.

We use your location to show you the nearest bike rental points so you don’t have to search for them yourself.

If you’d rather not share your location, you can switch this feature off at any time in your phone’s or tablet’s settings

Sharing your location is not necessary to use the service.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Open KBC Mobile, tap ‘Additional services’ and log in
Scroll to ‘Mobility’ and select ‘Q-Park’
Read the information and choose the account you want to use to pay for parking
Accept the Olympus and Q-park privacy statement and terms of use
Register the number plates you intend to use for Q-Park

Check that you’ve given us the right number plate and not someone else’s by mistake (letting them potentially park at your expense).

Open KBC Mobile, then tap ‘Additional services’ and select ‘Q-Park’. Select ‘Manage number plates’ in the ‘Manage’ screen. Delete your number plate. You’ll need to take a ticket to park your vehicle from then on.

Open KBC Mobile, then tap ‘Additional services’ and select ‘Q-Park’. Select ‘Change your payment account’ in the ‘Manage’ screen and change the account.

Check that you’ve entered your number plate correctly. If your number plate is correct, please contact the KBC-Helpdesk.

You can only link your number plate to current accounts of which you are the main holder, joint holder or co-holder with power of attorney. Each number plate can only be linked to one account, but an account can have several number plates linked to it.

Unfortunately, not all customers can use this additional service. We’re unable to elaborate any further, apart from to say that the service is simply not available to you at the moment. If you’re not satisfied with this situation, please contact our Complaints Management department.

Yes, you can. If you have a Q-Park season ticket for a particular car park, your payments for it will continue to be made through Q-Park, even if you’ve signed up to use the ‘Park at Q-Park’ service at KBC. If you park at a car park for which you don’t have a season ticket, you pay through KBC.

It may take up to 10 seconds for the barrier to open. If nothing happens, press the black button at the barrier and say that you’re using the KBC ‘Park at Q-Park’ service to get let in by a Q-Park staff member. If you don’t get an answer in time and traffic starts to build up behind you, take a ticket at the barrier and pay for your parking at the machine.

Press the black button at the barrier and say that you’re using the KBC ‘Park at Q-Park’ service to get let out by a Q-Park staff member.

Don’t take the ticket and just drive into the car park when the barrier opens.

Your parking session starts once your number plate is recognised. If you decide to stop using this service while parked at a Q-Park car park, you’ll still be able to exit the car park and pay automatically on the way out. Just take a new ticket the next time you use the car park.

Your parking session starts once your number plate is recognised. If you decide to remove your number plate while parked at a Q-Park car park, you’ll still be able to exit the car park and pay automatically on the way out. Just take a new ticket the next time you use the car park.

Once you exit the car park, you’re charged right away for your parking. This is immediately shown in your transactions view. You can also opt to receive a notification of these transactions.

Find the payment in your transactions and tap it to export a PDF file containing full details of your parking session. Many employers will accept this as proof of the expenses you want to claim.

Please contact our helpdesk on 016 43 25 30.

If you would like to use the pedestrian entrance, you may need to scan a QR code. You will find this code in KBC Mobile:

Go to ‘Additional Services’, scroll to ‘Mobility’ and select ‘Q-Park’
Tap the ‘Parking sessions’ tab and then tap your current parking session.

Open KBC Mobile
Select ‘Additional Services’ and then ‘Q-Park’
Go to ‘Details’ and tap ‘Find a Q-Park car park’
Enter a location and car park to see its details
Check if the KBC Mobile logo is shown as a payment method

No, you pay the normal price.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

‘4411’ takes the hassle out of parking. You don’t need any change, you don’t have to send any texts and you only pay after you’re done parking, so you don’t pay for any time you weren’t parked.

You can also activate notifications so that you receive a warning whenever your parking session is almost over or when you’re back near your vehicle. This ensures you never forget to end your session.

Open KBC Mobile, tap ‘Additional services’ and log in
Select ‘4411’
Choose the account you want to use to pay for parking
Accept the Olympus privacy statement and terms of use
Enter your mobile phone number and the password you used to register with 4411, or create a new account
Give permission to link KBC Mobile to your 4411 account
Start your parking session

Open KBC Mobile, tap ‘Additional services’ and log in
Select ‘4411’
Tap the ‘Manage’ tab and then ‘Unlink account’

Open KBC Mobile, tap ‘Additional services’ and log in
Select ‘4411’
Choose the account you want to use to pay for parking
Accept the Olympus privacy statement and terms of use
Follow the on-screen instructions to create a new account
Give permission to link KBC Mobile to your 4411 account
Start your parking session

Tap ‘Forgot password’ under the ‘Log in’ button.

You pay for your parking session automatically with the account you specified. If you'd like to use a different account, tap the three dots at the top right and select ‘Change your payment account’.

The transaction fee per parking session is 0.35 euros. It is not charged if your session comes to 0.00 euros.

Yes, you can.
Tap ‘New session’ on the home screen. Any parking sessions in progress can be found under the ‘All sessions’ tab.

If you start parking, your number plate will already be pre-filled. Tap this field to get a list of all your known number plates. Fill in your number plate at the top of the screen to add it to the list.

If you start parking, your number plate will already be pre-filled. Tap this field to get a list of all your known number plates. Tap the red ‘X’ next to a number plate to remove it.

Call our helpdesk on 016 43 25 30.

You can see all your parking sessions from the past three months under the ‘All sessions’ tab, so you’re always able to show that you had paid for your parking session when the fine was issued.

That’s not necessary, as we can show you how to find the parking area or parking meter closest to you in most towns. Be sure to check before starting your session.

If you’d like to get a notification when you’re back near your vehicle after a parking session has ended, you’ll need to share your location with KBC Mobile. We use your location data solely for these notifications.

Each location has a maximum parking duration (like four hours). The maximum amount that is displayed before the start of the parking session is the amount you’ll be charged if you park for the maximum duration in that particular location (not including the 0.35 euros transaction fee). The maximum amount isn’t available for certain parking facilities, so you won’t see one for them.

Each location has a maximum parking duration (like four hours). The maximum amount that KBC Mobile displays before the start of the parking session is the amount you’ll be charged if you park for the maximum duration in that particular location.

If you arrive late in the evening and expect to leave the next day only after the session becomes payable, you can start your parking session the evening before. The session will, however, only become visible in KBC Mobile once it has started. Of course, you won’t be paying for the entire duration that you’ve parked, only for the period that is payable.

Open the ‘All sessions’ tab to see your parking history, including location, date, number plate and time details for previous parking sessions.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

See participating Q8 filling stations.

This is to prevent you from unlocking a pump at another filling station. You can only refuel at a filling station where you’re sharing your location.

No. You have to create a Smiles account or connect to an existing one to refuel at Q8 using KBC Mobile.

You first need to register using KBC Mobile. Once you’ve done so, tap ‘Refuel at Q8’ to see a welcome screen showing you how many Smiles you’ve saved. You’re only shown this screen at filling stations. Your current Smiles balance is also given in the transaction reference for a fill-up.

After registering in KBC Mobile, Q8 e-mails you a link to activate your account.

Fill-ups must be for at least 5 euros and no more than 175 euros.

Of course you can! Just reinstall KBC Mobile and tap the ‘Refuel at Q8’ tile to reconnect your Smiles account and continue saving Smiles.

Check your spam folder to see if our e-mail has ended up there. If not, go to the Q8 website and request a new activation link.

Check whether your partner or another family member may have registered using your e-mail address. E-mail addresses can only be used once to register for the Q8 Smiles Loyalty Programme. If you think that your e-mail address has been used unlawfully to create an account, please send an e-mail to that effect to privacy@Q8smiles.be.

Check out q8smiles.be to find out more. View the Q8 smiles data protection statement and Q8 smiles terms of use through KBC.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Open KBC Mobile
Tap ‘Additional services’
Scroll down and tap ‘Cambio’
Sign up to use cambio
Start using the service to book cars (once your account has been activated within no more than two days)

At cambio, you can choose from more than 20 different types of vehicle that are classified by size (small, medium and large). Go for a small city car to run an errand, pick a van to help your friends move home or go for a saloon to turn a few heads. Vehicle size ‘XL’ is not available in KBC Mobile.

Over 25s with a valid full driving licence
or
Under 25s with a full driving licence for at least two years

If a service isn’t available to you, you’ll be notified once you tap ‘Cambio’ to try and open it.

Cambio asks for your identity card number when you sign up so they know who’s driving their car. We don’t store this number in KBC Mobile and cambio only uses it to activate the service.

You must have a valid full driving licence (at least type B) to rent a cambio car. Cambio does not accept provisional driving licences or drivers whose driving licence has been revoked. Cambio asks for a photo of your driver’s licence to verify it and only uses your driving licence details to activate the service.

Yes, but cambio only accepts non-Belgian driving licences that are equivalent to a Belgian B driving licence or higher.

Yes, you do. Cambio charges a one-time fee of 20 euros to activate the service, then you just pay as you go for the kilometres you drive.

No. You only pay for the trips you drive. There’s no recurring fee or monthly subscription to pay.

No. You just pay a registration fee to activate your account. A deposit isn’t required.

Cambio’s video explains in a simple way how everything works. That includes guiding you from booking through to opening a car, telling you the rules for using the service and informing you about cambio stations. Cambio will only activate your account once you’ve watched their video.

Tap ‘Additional services’
Tap ‘Cambio’ followed by ‘New booking’
Enter where you want to pick up the car, the vehicle class, a start and end time and any options you want

Cambio will instantly check if your car is available and shows you your booking once you’ve made it.

You can book a car up to a month in advance.

You can change your booking before your trip starts.

Go to ‘Additional services’ and tap ‘Cambio’
Tap the booking you want to change

Once you’ve made your changes, cambio will check your car’s availability again.

Remember to confirm your changes. If you don’t, your original booking will be kept.

Once you start driving, you can only change the time you plan to end your trip.

You can only cancel before starting your trip. Go to your bookings, tap the relevant booking and then ‘Cancel booking’ to do so. You’ll need to confirm this to effectively cancel your booking.

If you cancel over 24 hours before your trip starts, it costs you nothing. If you do so within 24 hours of starting your booking, cambio will charge a cancellation fee (30% of the standard hourly rate).

The price of a trip depends on its duration, the type of car and the number of kilometres driven. See what cambio costs for private individuals and see what cambio costs for businesses.
Tap ‘Calculate price’ to get a price estimate for your booking before confirming it.

When you sign up, you pick a bank account to pay for your trips. Cambio automatically charges you for your previous month’s trips. You receive a message the day before the payment is debited from your account.

You can change your account number under 'Settings’ (tap the three dots at the top right of your screen to see this option).

Yes. Cambio will surcharge you for things like returning your car late or dirty.

See the full list of potential surcharges.

We don’t provide invoices for additional services you use in a personal capacity. If you need proof of your expenses, simply create a PDF of the transaction on your account.

You can call our helpdesk on 016 43 25 30 or e-mail them at extraservicessupport@kbc.be.

A maximum monthly limit applies to the use of cambio cars booked through KBC Mobile. If you have too many unpaid trips or scheduled too many future trips, you won't be able to book a car for a time. As soon as these trips have been debited from your account (around the 15th of the month), you can start booking a cambio car again.

KBC and Olympus are working on a solution to build more flexibility into this process.

No. You book cars in your own name and cambio charges you for using them. Your spouse or legally cohabiting partner may drive the car, provided that you’re in the car with them and they meet the requirements to drive a cambio car (at least 25 years of age with a valid, full driver’s licence). If cambio detects any violations in this regard, your account will be blocked and you’ll be fined 250 euros.

That’s not necessary to book a car, but you’ll need to share your location details if you want to get suggestions for nearby cambio stations.

No, you can't. They use a different system to the one used by KBC Mobile. They also charge a subscription fee and deposit, which is not the case using KBC Mobile.
If you’d like to book a car using KBC Mobile, simply register to use KBC Mobile. Trips booked using KBC Mobile are paid for through KBC and not using your existing account with cambio.

If you have a booking, you can open the car using KBC Mobile. Just tap your booking, then ‘Open this car’ to unlock it.

If the car doesn’t have a card reader on the windscreen, follow these steps:

Check the car for damage and cleanliness (if something isn’t as it should be, contact cambio’s helpdesk).
Take the key from the glove compartment to start the car and start driving.
If you need to refuel, you can ask cambio’s helpdesk for the fuel card code.

If the car has a card reader on the windscreen, follow these steps:

Enter your PIN on the handheld module in the car.
Confirm whether or not there’s any damage.
Take the key from the onboard computer and start driving.
If you need to refuel, you can use the handheld module to retrieve the fuel card code.

If you linked your MoBIB card to your account when you signed up, you can also use your MoBIB card to open cars equipped with a card reader.

If you want to park somewhere during your trip, use the key. If you want to end your trip and return the car to its cambio station, put the key back where you found it (in the glove compartment or onboard computer).

You then use KBC Mobile to lock the car. Just open your booking and tap ‘End booking’ to lock the car and end your booking.

If you linked your MoBIB card to your account when you signed up, you can also use your MoBIB card to lock cars equipped with a card reader.

You only need the cambio PIN for cars that have a card reader on the windscreen. It is required for using the onboard computer. You receive your PIN by e-mail once your account is activated.
Our app also shows you your PIN when you’ve opened the car.

No, you don’t. If you have a MoBIB card, you can link it to your cambio account, but you don’t have to. You can use your MoBIB card to open and lock a car that has a card reader on the windscreen, or you can do this as well using our app.

Compulsory third-party liability insurance, legal assistance insurance and driver personal accident insurance are included in the price. That means you yourself are insured if you have an accident in your cambio car,

but loss or damage to the car is not. If you damage the car, cambio may charge you a deductible of up to 1 000 euros.

KBC offers add-on insurance to reduce this to 200 euros, which you can take out when you book a cambio car. It costs 5 euros a day (per 24-hour period started).

Do what’s legally required first: contact the emergency services if necessary and complete a European accident statement.

Is the car equipped with a cambio onboard computer?
You should let cambio know what has happened using the onboard computer. If you can’t do so because the car is no longer driveable, contact cambio’s helpdesk or the emergency services (see your vehicle’s documents for contact details).

Is the car not equipped with an onboard computer?
Call cambio's helpdesk.

Cambio will handle any claims you make and contact you if necessary.

You can call our helpdesk on 016 43 25 30 or e-mail them at extraservicessupport@kbc.be.

Remember that you’ll have to pay a registration fee if you want to use the service again.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

This service lets you buy Brussels Airport Lounge Passes and Fast Lane Passes.

The Lounge Pass gives you one-time access to the Diamond Lounges at Brussels Airport for up to one year after purchase. Relax in Diamond Lounge comfort with complementary food and drinks, magazines, showers and more while you wait for your flight.
Use the Fast Lane Pass to get through airport security faster. You buy this pass for a specific day and time and in your own name.

See the Brussels Airport website for more details.

If you added a luxury package to your credit card, this includes use of the Brussels Airport lounge and its amenities.

Open KBC Mobile and tap ‘Additional Services’
Scroll to ‘Mobility’ and tap ‘Brussels Airport’
Select ‘Fast Lane Pass’ or ‘Lounge Pass’ and follow the steps.

If you’re a KBC customer, you pay through your KBC current account. If you’re not with us, you can pay using the Bancontact app or another app that supports Bancontact payments.

Once you’ve completed the payment process, the Lounge Pass or Fast Lane Pass you purchased will appear in your tickets overview. The pass will also be sent to your mailbox.

If you purchased a Lounge Pass or Fast Lane Pass, we will also send your pass to the e-mail address you provided to Brussels Airport, so you can share it with your fellow travellers or someone else.

Since Lounge Passes are not named, they can be used by anyone. Fast Lane Passes, however, are personalised and non-transferable.

If you remove KBC Mobile and don’t reinstall it, you’ll lose all the Fast Lane and Lounge passes you’ve bought. You can still use the passes by requesting them from the e-mail you received from Brussels Airport. Your passes are also available on the Brussels Airport website. Just log in to your account there to access them.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Tap ‘Offer’
Scroll to ‘Mobility’ and tap ‘Get a Cat B licence’

You can now also access ‘Practise driving theory’ in this service.

If you have a specific question in Dutch, send it to proefexamen@vabrijschool.be.

If you have any technical or other specific questions in French, just contact our helpdesk:

This service is not available in German or English.

This service offers you everything you need to get your Category B driving licence with the VAB Driving School.

Practise your driving theory for free
Quickly and easily book your driving theory lessons (online or in-class)
Book your practical lessons
Book the supervisor training session
Book the mandatory refresher session

You can book these lessons for yourself or for someone else.

Open KBC Mobile
Tap ‘Additional services’ and log in
Scroll to ‘Mobility’ and tap ‘Get a Cat B licence’

Go to ‘Offer’ and then ‘Get a Cat B licence’ to see an overview.

You can study driving theory online or in a classroom. Classroom lessons are only available in Dutch, though online lessons are also available in English and Polish.

Choose your lesson time and a driving school if you would like to study in a classroom
Enter your details or those of the person you’re booking the course for
See an overview of the lessons you want to book
Receive confirmation of your booked lessons once you’ve paid

You can choose from the following packages for practical lessons:

6 hours of practical lessons
12 hours of practical lessons
20 hours of practical lessons
6 hours of mandatory lessons after 2 test attempts

You can also personalise a course package, where you get to choose your preferred driving school, instructor and lesson times.

This training session is mandatory for anyone who wants to supervise a learner driver.

The supervisor will learn all about the highway code and everything they need to know about road safely in this three-hour course.

This session is intended for anyone who recently passed their driving test.

It is a four-hour training session which you are required to take between six and nine months after obtaining your driving licence.

You are required to go on this session between six and nine months after passing your driving test.

The earliest you can book the refresher session is three months after obtaining your full driving licence.

If you fail to book your refresher session within the nine months after passing your driving test, you still have another two months to book it, but then you will have to pay a fine. You cannot book a refresher session later than 11 months after obtaining your driving licence. See the Flemish Government’s website for more details.

You can only go on the refresher session in-class at the locations specified on the VAB Driving School’s website.

You confirm your purchase by signing to authorise payment for it in KBC Mobile. If a technical error occurs and you are unable to complete your booking, we will refund the full amount to your account.

If you lose your Internet connection after confirming your purchase, you’ll see your booked lesson as soon as you’re connected again. If you don’t, call our helpdesk on 016 43 25 30.

You should contact the VAB Driving School to cancel or change a lesson you have booked. You will find their contact details under ‘Your booked lessons’ in KBC Mobile and in the confirmation e-mail you received from them.

If you have a question relating specifically to the mock test in Dutch, send it to proefexamen@vabrijschool.be.

If you have a question specifically about driving lessons, send an e-mail to info@vabrijschool.be.

If you have any technical questions or problems, call the helpdesk on 016 43 25 30 or send an e-mail to extraservicessupport@kbc.be.

MoveSmart lets you track your order for a new lease car or lease bike. It also gives you access to all your contract details and information on the car or bike you’re leasing.

When it’s time for a service or tyre change, you can use MoveSmart to book an appointment with your dealer or tyre centre.

You also have roadside assistance from the VAB breakdown service at your fingertips. Just tap to contact them and your phone’s GPS will show them where you are.

Anyone already using a lease car or lease bike from KBC Autolease or who has ordered one can use this service.

Log in using your MoveSmart account
Ask for an account if you don’t have one by contacting your company’s fleet or mobility manager

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

You can request VAB assistance online if your car or motorcycle breaks down in Belgium, even if you’re not a VAB member.

If you’re not a member of VAB, you pay 218 euros (including VAT) to cover the one-off cost of calling out and using the services of a VAB mechanic. If your vehicle has to be towed, you’ll be charged an additional 92 euros.

You can request VAB assistance online if your car or motorcycle breaks down in Belgium. Based on your number plate, we check to see whether you’re a VAB member or not.

If you’ve taken out a breakdown assistance contract with VAB, this service is free of charge. If you haven’t, you pay a one-off charge for the service.
In order to properly prepare the VAB mechanic before they are dispatched, we require you to provide the following information:

Make and model of your vehicle
Description of your breakdown
Your location

No, you can only use it if you breakdown in Belgium. Should you break down abroad, you can call VAB on + 32 3 253 65 65.

If you’ve taken out a breakdown assistance contract with VAB, this service is free of charge.

If you haven’t, you pay a one-off charge. If the mechanic is unable to solve the problem, VAB will tow your vehicle to an address of your choice (max. 50 km). The prices for these services are listed on the VAB website.

Yes, you can. However, you have to pay a one-off charge.
If the mechanic is unable to solve the problem, VAB will tow your vehicle to an address of your choice (max. 50 km). The prices for these services are listed on the VAB website.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

You can use it to purchase a road or environmental sticker through the VAB online shop.

The ‘Stickers’ service can be found in KBC Mobile by tapping ‘Additional services’ and scrolling to ‘Mobility’. Tap the ‘Stickers’ tile and then the button at the bottom of the screen to go the VAB online shop.

The price depends on the type of vignette you need and is clearly stated in the webshop. KBC customers will automatically receive a discount on the stickers.

However, the Bip&Go toll badge requires you to manually enter a discount code, which you can see on the first screen in KBC Mobile.

This service is available to both private individuals and business owners. You don’t have to be a KBC customer to use it.

Germany

German environmental sticker

All cars, motor homes, buses, lorries (even electric models) need to have an environmental sticker (motorcycles, classic cars and vehicles with a disability person’s badge do not require one)
Your environmental sticker remains valid indefinitely, provided you drive with the same plates on the same vehicle
Place the sticker in the inside lower-right corner of the windscreen (passenger side) – a receipt is insufficient
You can be fined up to 100 euros if you don’t have an environmental sticker

German E-sticker

Not compulsory
Does NOT replace the environmental sticker
Offers benefits for electric vehicles or hybrid vehicles emitting up to 50g CO2/km
Benefits vary by region and include:
• Free parking when charging
• Use of blue lanes

France

French environmental sticker

All cars, motor homes, buses, lorries (even electric vehicles) need to have an environmental sticker
Your environmental sticker remains valid indefinitely, provided you drive with the same plates on the same vehicle
Place the sticker in the inside lower-right corner of the windscreen (passenger side)
The temporary sticker (digital) is sufficient to enter environmental zones
You can be fined up to 135 euros for not having an environmental sticker

Blind spot sticker

Required by law since 1 January 2021
For all vehicles weighing over 3.5 tonnes (including motor homes)

Austria

The road sticker can only be obtained from the online shop (ASFINAG) or locally from filling stations on the border
For all vehicles with a maximum authorised mass (MAM) of up to 3.5 tonnes
Linked to the number plate (checked using number plate recognition technology)
Besides the road sticker, you have to pay an additional toll at certain tunnels or motorways. You can also pay this in advance or pay on the spot using your credit card. An overview:
- A13 – Brenner motorway
- A10 – Tauern motorway
- S16 – Arlberg motorway
- A11 – Karawanken motorway
- A9 – Pyhrn motorway

Slovenia

The road sticker is required for motorways
For all vehicles with a maximum authorised mass (MAM) of up to 3.5 tonnes
Linked to the number plate (checked using number plate recognition technology)
Several classes apply in Slovenia
Class 1: motorcycles
• Available from DarsGO only
Class 2A: vehicles up to 1.30m in height as measured from the front axle = most passenger cars
• Available from the online shop
Class 2B: vehicles exceeding 1.30m in height as measured from the front axle = pick-up trucks, vans, etc.
• Available from the online shop
Class 3 and 4: lorries, buses and heavy motor homes
• More information on buying toll badges is available from DarsGO

Switzerland

The road sticker is required for motorways and most tunnels
Valid per calendar year (stickers for 2025 are valid from 1 December 2024 through 31 January 2026)
Linked to the number plate (checked using number plate recognition technology)
For vehicles weighing up to 3.5 tonnes
You need to buy an additional sticker for a caravan or trailer

The badge can be used to pay tolls in France, Spain, Portugal and (optionally in) Italy
Payments are made automatically by direct debit
In addition to purchasing the badge, you pay a fixed usage fee each month (1.90 euros in France, 2.50 euros in Spain and Portugal, and 2.50 euros in Italy)
You have to pay 10 euros to re-activate the badge if you haven’t used it for 12 consecutive months
The badge will be posted to your address within five business days
The only way to change the badge is by contacting Bip&Go, by using the app or calling + 33 9 708 08 765

Contact the helpdesk

Fill in the form and ask your question
Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Thanks to the ‘Business Mobility’ service in KBC Mobile, your employer can invite you to register your work-related travel in the KBC Mobile app.

De Lijn, SNCB, MIVB, 4411, Q8, Shared Bikes, Cambio and Q-Park.

As you are an employee, you don't have to be a customer to use it.

Your employer adds you to their KBC Mobile app or KBC Touch platform and Olympus Mobility then sends you an e-mail to activate the service.

Tap ‘Offer’ in your start screen and scroll to ‘Mobility’ to see the participating services. When you tap one of the participating services, you can specify whether the travel is for business or personal purposes.

When you use ‘Business Mobility’ services, KBC will keep a record of your name in its systems along with the fact that you are employed by your employer.

KBC uses this information solely for reporting purposes and the in-house evaluation of the mobility services. The data will be kept for five years.

This service offers you free access to exclusive articles from De Tijd, VRT NWS and KBC’s own experts. Around 10 new articles appear each day, and there’s no need to register or take out a subscription to read them.

Five articles per day from De Tijd
All financial and economic articles and the latest news on energy, climate change, the environment and mobility from VRT NWS
Two or three articles per day from KBC’s own experts

When this service launches, you'll receive a message on your start screen, so you don't have to activate this service first.

If you would prefer not to receive news articles, you can always deactivate the service. Tap the three dots icon in the top right corner of your start screen and select ‘Stop using this service’.

If you would like to receive news again later, you can activate the service under ‘Offer’.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

This service gives you free access to Leadlife's well-being platform for one year if your employer has taken out group insurance or group hospitalisation insurance for you with KBC Insurance.

The service has been gradually rolled out since November 2024. If you’re not included in the first phase, you definitely will be in the next phase.

You’re eligible if your employer has taken out group insurance or group hospitalisation insurance for you with KBC Insurance.

The free offer is valid for one year.

No, you don’t have to be a customer at KBC to be eligible for the offer through your employer.

Your membership will continue to run for the one-year period.

Contact the helpdesk

Call 016 43 25 30

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

See Tickets is the market leader in European ticket sales. KBC has partnered with See Tickets for the sale, distribution and administration of tickets for events.

Your personal data (your full name and e-mail address) will only be used for the purpose of processing your order.

You can choose the number of tickets when placing your order. Note that the maximum number of tickets you can order may vary depending on the event.

Of course, it is possible that you ordered tickets and subsequently find that you cannot attend the event. If such a situation arises, send an e-mail to kbcnodigtuit@kbc.be stating the name of the event.

Tap ‘Offer’ in the start screen of KBC Mobile and scroll to ‘Your tickets’. At the scheduled start time of the event, you will also see the ticket on your login screen.

Check out the information page in KBC Mobile (tap the ‘View event’ button on your ticket). If you can’t find the answer you're looking for, feel free to send an e-mail to kbcnodigtuit@kbc.be. We will assist you as soon as possible.

Tap ‘Offer’ in the start screen of KBC Mobile and scroll to your ticket
Tap ‘Start Webinar’
Tap the arrow in the box at the bottom of your screen and send the link by e-mail
Tap the link in the e-mail to open the webinar

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

This feature enables you to store all your loyalty cards in digital form in your app. After making a purchase, just get the shop to scan the card’s bar code or QR code in your smartphone or tablet.

Uploading your loyalty cards to the app

Open KBC Mobile
Tap ‘Additional services’
Scroll to ‘Payment services’ and tap ‘Loyalty cards’
Select the shop whose loyalty card you want to add (if the shop’s not on the list, select ‘Add another card’)
Allow KBC Mobile to access your camera so you can scan your card

Having your loyalty card scanned in-store

a) I’m a KBC customer

Open KBC Mobile (there’s no need to log in)
Tap ‘Loyalty cards’ at the bottom of your screen (if you don’t see it there, hold your finger on another icon, go to settings and add ‘Loyalty cards’ as a favourite)
Let the shop scan the bar code or QR code

You can also find a list of your loyalty cards by tapping ‘Additional services’ and then ‘Loyalty cards’.

b) I’m not a KBC customer

Open KBC Mobile
Tap ‘Additional services’
Scroll down and tap ‘Loyalty cards’
Go through your list of loyalty cards and tap the relevant card

Your loyalty cards should be at the bottom of your login screen.
If you don’t see ‘Loyalty cards’ there, hold your finger on another icon, go to settings and add ‘Loyalty cards’ as a favourite.

All you have to do is retrieve your loyalty cards again.
Log in and tap ‘Offer’. Scroll to ‘Payment services’ and select ’Loyalty cards’. Your loyalty cards can now be accessed again from the login screen.

Joyn is a digital savings card which you can use in more than 7 500 local outlets that are affiliated to the Joyn loyalty programme. Once you’ve saved up enough points, you get a reward.

The ‘Loyalty cards’ feature enables you to digitise all your different loyalty cards, provided they have a bar code or QR code. We’ve developed this additional service in partnership with Joyn.

That’s not possible at present.

You can report it to our helpdesk by sending an e-mail to extraservicessupport@kbc.be. Make sure you mention:

What happened exactly (for instance, the scanner didn’t respond or you received an error message)
The loyalty card involved (add a screenshot if you can)
The type of device you are using

Loyalty cards with a bar code

It may well be that your digital loyalty card has more digits on it. These additional check digits won’t give rise to any problems in the shop. Make sure to compare the bar code of your card with the digital version. If you see that they don’t match, remove the card from KBC Mobile and try scanning it again.

Tip: rotate your loyalty card 90 degrees to get the best scan.

If the problem persists, report it to our helpdesk by sending an e-mail to extraservicessupport@kbc.be. Tell them which loyalty card it is (add a screenshot if you can) and the type of device you’re using.

Loyalty cards with a QR code

The QR code may look slightly different. In principle, it contains exactly the same information as the code on your plastic card, so try it out in a shop first before reporting it.

Check to see whether the bar code on your card matches your card in KBC Mobile. If it doesn’t, try scanning it again (tip: rotate your loyalty card 90 degrees before scanning it).

It is more difficult to check QR codes, because they can look slightly different but still contain the same information. If it isn’t accepted, you should scan it another time and try it out again in the shop.

If the problem persists, report it to our helpdesk by sending an e-mail to extraservicessupport@kbc.be. Tell them which loyalty card it is (add a screenshot if you can) and the type of device you’re using.

At present, you cannot add a card manually (for instance, by keying in a series of numbers), though we are working on making this possible in the future.

You can’t import cards from a different loyalty card app, which means you’ll need to upload your cards again one by one.

No longer have the cards?

If not, you can take photos of the cards in your app using another device and then scan those photos using KBC Mobile. Or, as a stopgap, you could install your loyalty card app on a tablet and then upload the cards to KBC Mobile by scanning them from your tablet.

Call our helpdesk on 016 43 25 30 and we’ll delete all your loyalty cards. If you’d like to start using the service again later, you’ll need to upload all your cards again.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

If you link your Pluxee account to KBC Mobile, you can:

Buy new service vouchers and pay for them instantly from KBC Mobile
See details of your ordered and available service vouchers
Look op tax-related information about service vouchers

Go to ‘Additional services’
Scroll to ‘Payment services’ and select ‘Pluxee’

Yes, you do. If you don’t have a Pluxee account, you can create one using one of the links below, depending on the region you live in:

Once you’ve created a Pluxee account, you can add it to KBC Mobile.

Go to ‘Additional services’, scroll to ‘Payment services’ and select ‘Pluxee’
Tap ‘Log in to your Pluxee account’ and enter your Pluxee credentials
Start using your Pluxee account through KBC Mobile

Your account remains connected to KBC Mobile for 90 days. If you don’t use KBC Mobile’s Pluxee service vouchers feature during this time, you’ll be asked to re-register using your Pluxee credentials in order to extend your access through KBC Mobile by 90 days.

Go to ‘Additional services’, scroll to ‘Payment services’ and select ‘Pluxee’
Tap the three dots at the top right of your screen
Select ‘Unlink account’ to remove Pluxee from KBC Mobile (however, your actual Pluxee account remains in place)

If you’d like to start using Pluxee in KBC Mobile again later, just tap ‘Additional services’ and log in again.

Request a new password or username on the website of the region in which you live:

Forgot username and password:

Forgot password:

The main ‘Balance’ view of our Pluxee service vouchers feature in KBC Mobile shows you how many service vouchers you can still order and how many you can get at a reduced rate with tax relief. See the FPS Finance website for more details.

Simply enter how many service vouchers you want to order, then pay right from KBC Mobile. Your service vouchers are available once payment has been made.

Yes, you can, Go to the Pluxee service vouchers feature’s ‘Manage’ tab to choose whether to receive electronic or paper service cheques.

Paper service vouchers can only be ordered if you are registered as being resident in the Brussels-Capital Region or Walloon Region (at the address Pluxee has for you). As from 1 June 2025, you will only be able to order digital service vouchers In Flanders.

Pluxee uses a separate account number for service vouchers you buy using KBC Mobile.

BE41-0017-7251-1110 for Flanders
BE15-0017-7252-2830 for Wallonia
BE28-0017-7251-2120 for Brussels

KBC Mobile automatically uses the correct account number. You can’t change this.

If you no longer want to receive notifications, simply switch off ‘Extra convenience’. Kate, your digital assistant in KBC Mobile, will then stop sending you messages. Everything covered by ‘Extra convenience’ will be disabled. See the KBC Mobile Regulations for more information.

How do I switch off ‘Extra convenience’ in KBC Mobile?

Log in to KBC Mobile
Tap your photo/cogwheel icon at the top left of your screen
Scroll down and tap ‘Privacy’
Tap ‘Extra convenience’

How do I disable ‘Pluxee’ in KBC Mobile?

Open KBC Mobile and tap ‘Additional services’ at the bottom right of the login screen
Log in
Scroll to ‘Payment services’ and tap ‘Pluxee’
Tap the three dots at the top right to go to the screen for managing service vouchers
Tap ‘Unlink this service’

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

You can see an overview for your linked Monizze card, including the balance of your meal, eco and gift vouchers, when you scroll to ‘Means of payment’ in My KBC. You cannot see the balance for your consumption vouchers.

You’re also shown the last 10 transactions using your card, as well as when your next balance will expire.

Your start screen also shows you your Monizze meal vouchers balance and last three transactions.

Open KBC Mobile
Tap ‘Additional services’ and log in
Scroll down and tap ‘Monizze’
Follow the on-screen instructions

You can link only one Monizze card to KBC Mobile.

Go to your cards view and tap your Monizze card. Tap ‘Unlink account’ in the ‘Manage’ menu.

Block your Monizze card without delay by calling Monizze on 078 053 377 or calling Card Stop on +32 78 170 170.

If you’d like to request a new Monizze card, contact Monizze by sending an e-mail to support@monizze.be or calling 078 053 377.

Your Monizze account expires every year, so you need to reactivate your account for security reasons (you only need to do this once).

Hundreds of shops accept the Monizze card. See www.monizze.be/en/where for a list of participating stores.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

You can link your PayPal account to KBC Mobile so you can use our app to check your PayPal balance and transactions. You can’t use KBC Mobile to make payments from your PayPal account.

You will find it in the PayPal transaction for 0.01 euros made to your account. It can take up to 48 hours to arrive, but when it does you can see the code in the transaction details. If you fail to receive the payment from PayPal after 48 hours, contact PayPal using their contact form at paypal.com.

There are two ways to link your PayPal account to our app:

Open KBC Mobile
Tap ‘Additional services’ and log in
Scroll down and tap ‘PayPal’
Accept the terms and conditions
Log in using your PayPal account
You will find your PayPal account under ‘Other accounts’ in your accounts view

Or

Open KBC Mobile and log in
Tap ‘My KBC’
Tap the plus sign next to ‘Accounts’
Select ‘Current account at another bank’
Select ‘PayPal’ from the list of banks appearing on your screen
Accept the terms and conditions
Log in using your PayPal account
You will find your PayPal account under ‘Other accounts’ in your accounts view

The KBC Mobile app shows you your PayPal transactions for the last 90 days. You can see the amount, counterparty, date, reference and description for each transaction.

The link between KBC Mobile and PayPal expires after 90 days for legal reasons. You then need to log in again with your PayPal account to renew the connection to KBC Mobile.

No, this option is currently not available.

You can only link one PayPal account to KBC Mobile.

If you no longer wish to use KBC Mobile to check your PayPal account, you can disconnect it by opening your PayPal account transactions view and tapping ‘Manage’ at the top. Select ‘Unlink account’ to disconnect your PayPal account and stop seeing your PayPal balance and transactions in KBC Mobile.

No. If you link your PayPal account to KBC Mobile, you won’t be able to see it in KBC Touch as well. You can’t add your PayPal account to KBC Touch either.

If you have a question about transactions, becoming a PayPal customer, uploading your account or linking an account or payment card, contact PayPal using their contact form at paypal.com.

Have a question about PayPal in KBC Mobile?

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Joyn is a digital loyalty card that lets you save points for free rewards from over 7 500 local retailers.

Open KBC Mobile
Tap ‘Additional services’, scroll to ‘Payment services’ and select ‘Joyn’
Log in with an existing Joyn account or register

Simply pay for your purchase and scan the Joyn QR code on the retailer’s tablet, then:

After your purchase, scan that code using KBC Mobile to automatically save points
Save enough Joyn points to claim rewards

Joyn is a digital savings card which you can use in more than 7 500 local outlets that are affiliated to the Joyn loyalty programme. Once you’ve saved up enough points, you get a reward.

The ‘Loyalty cards’ feature enables you to digitise all your loyalty cards, provided they have a bar code or QR code. We’ve developed this additional service in partnership with Joyn.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

This feature allows you to keep track of all the expenses you incur on behalf of a group (during a weekend away, for example). The application will correctly divide the expenses among all group members. A clear overview shows you who owes what to whom (and how much) and who is still owed money by whom (and how much). Once everything has been calculated, you can start the payment process or send a payment request.

Tap ‘Create a group’ in your groups view. Choose a photograph you’d like to use, give your group a name and add the members.

The application has to send a message in order to invite people to join the group. To be able to contact them correctly, the service requires access to your contacts. Members of the group who are already using KBC Mobile will receive a notification, while those who don’t will receive a text message containing the appropriate instructions.

Yes, KBC Mobile needs access to your contacts to be able to create a group.

No, you need KBC Mobile to be able to use the service. If any member of your group isn’t using KBC Mobile, they will receive a text requesting them to download it.

No, you can't.

Yes, you can although some features only work if you have a KBC current account.

Yes, you can. While you don’t have to be a KBC customer to use the application, you do need KBC Mobile.

If you’re using KBC Mobile, you’ll receive a message and a notification in your start screen. If you don’t have KBC Mobile, you’ll receive a text message.

Ask the group’s administrator to remove you and then re-add you as a member of the group. You will now receive a new text message containing a new link.

The other members of the group can use that account to pay anything they owe when everyone is settling up. We also include this account when you send out a request for payment. You can specify a current account at KBC, but equally well at another bank.

Tap the group you created and select ‘Add expense’. You can enter an expense yourself or, if you’re a KBC customer, select it from your list of transactions carried out with your debit card, credit card or prepaid card. If you upload a photo of the receipt, the other group members will also be able to see it.

Divide up the expense, so that each share is below the maximum amount. This will not affect the final calculation of the expenses.

Sometimes it takes several days for a payment to show up in your list of transactions. You can try again later, or add the expense manually.

Yes, you can modify expenses as long as the group’s final statement has not been generated. The group administrator can modify any expense, while group members can only modify their own expenses.

Yes. As standard, expenses are divided evenly among all group members. Expenses can also be divided into a specific share, percentage or amount. You can change how the amount is divided in the detail screen for the expense in question.

Yes, you have the option to delete an inactive group. If you do this as the group’s administrator, the group will be deleted from the list of all members. If you do this as a group member, the group will only be deleted from your personal list. Groups that are still active cannot be deleted.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Yes, you can. To do so, however, you first have to add your meal voucher card to Payconiq in KBC Mobile, something you only need to do once.

You can do it in one of three ways:

Go to ‘Offer’, scroll to ‘Payment services’, tap ‘Meal vouchers’ and follow the instructions on your screen
Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Payconiq’, then go to the settings,
select ‘Pay with meal vouchers in KBC Mobile’ and follow the instructions on your screen
Go to ‘Offer’, scroll to ‘Payment services’, tap ‘Monizze’ and follow the instructions on your screen

No, you can only add one card.

Go to ‘Offer’, scroll to ‘Payment services’, tap ‘Meal vouchers’, then the three-dot menu and select ‘Remove’
Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Payconiq’, then go to the settings, select ‘Pay with meal vouchers in KBC Mobile’, then the three-dot menu and select ‘Remove’

You can do it in one of three ways:

Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Meal vouchers’
Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Payconiq’, then go to the settings and select ‘Pay with meal vouchers in KBC Mobile’
Go to ‘Offer’, scroll to ‘Payment services’ and tap ‘Monizze’

You can pay with your meal voucher card after linking it to KBC Mobile.

Scan the Payconiq QR code in shops that accept meal vouchers
Confirm payment

Of course, you can always pay directly from your account If you prefer to pay that way.

If you don’t have enough on your meal voucher card, you can pay the total amount in one go from your account and with the balance on your meal voucher card. This also applies if some of the things you’ve bought cannot be paid for with meal vouchers.

In that case, tap ‘Forgot password’ or contact the issuer of your meal vouchers.

Our ‘Energy-efficient at home’ feature helps you make your home more energy-efficient and save on your energy bills.

After answering some questions about your home and energy management, we’ll provide you with an estimate of your home's energy-efficiency and a corresponding score. The ‘Energy-efficient at home’ screen also includes a number of informative articles related to your home and energy, all tailored to your personal situation.

If you’ve opted for ‘Personalised’ offers in your settings and use the ‘Energy-efficient at home’ service, you’ll also get an overview of products and services offered by KBC or its partners that may be useful for your home (such as energy insights, calculating renovation costs, installing solar panels, energy loans and insurance).

You’ll also see additional information on grants you may be eligible for when you carry out renovation work.

This service is completely free of charge. If you decide to pursue a specific offer, be sure to check the terms and conditions.

This score indicates how much your investments contribute to making your home energy-efficient. Calculating this score is not an exact science, but it is based on the input of various experts. It is not a replacement for your home’s EPC rating.

Tap the three dots at the top right of the ‘Energy-efficient at home’ screen and select ‘Remove property’. We will then delete all your data.

Tap the three dots at the top right of the ‘Energy-efficient at home’ screen and select ‘Edit details’.

You can only add one property at this time. If you’d like to calculate a score for another property, you should first delete the property whose details are already in the system. You can do this by tapping the three dots at the top right of the ‘Energy-efficient at home’ screen and then selecting ‘Remove property’.

In the ‘Energy-efficient at home’ service, we compare your data with the previous month. For digital meters, we only look at what you’ve actually used over the previous few days.

In the ‘Energy insights’ service, we make an estimate of how much you’ll consume over the remainder of the current month.

Contact the helpdesk

Immoscoop is a property website to help you find your ideal home to rent or buy and also discover ‘Immoscoop only’ properties.

The range of properties offered on the site is growing every day and we will be further expanding the service over the next few months to include useful extras and even more personalised services.

Log in to KBC Mobile
Tap ‘Offer’ at the bottom right of your screen
Scroll to ‘Home & energy’ and tap ‘Find a home’

Yes, you can! Post your listing on the Immoscoop website and put your property up for rent or sale.

Post your listing

Immoscoop works closely with a large network of estate agents who can list their properties as ‘Immoscoop only’. This means you get to see lots of houses and flats on Immoscoop that are not listed anywhere else. You can identify them by the special label in the search results.

Check out ‘Immoscoop only’ properties

Log in to KBC Mobile
Go to ‘Offer’
Scroll to ‘Home & energy’
Tap the ‘Find a home’ tile
Enter your search criteria
Run a search
Tap ‘Activate notifications’ at the top of the search screen

Go to ‘My Immoscoop’, tap the search criteria and turn the notifications off.

Tap the heart icon.

We’ll send your name and e-mail address to Immoscoop. The first time you use this service, you will see a screen showing the information we share and a link to Immoscoop’s data protection statement. Their data protection statement can also be found by tapping the three dots at the top right.

Send your first name, surname and e-mail address to info@immoscoop.be and ask them to remove your account.

Contact the helpdesk

This additional service allows you to simulate the costs and benefits of installing (additional) solar panels and a home battery. You can also indicate whether you already have these installed, which will then be factored into the simulation. You can also use the data from the simulation to receive a no-obligation estimate of how much our energy loan would cost you.

Once you’ve run the simulation, you can request a quote online, again without any obligation on your part. A contractor from the network of our partner ‘Impact us today’ will contact you within five business days to arrange a time for an installer to visit. You'll find all the details relating to your request in KBC Mobile.

‘Impact us today’ is our partner that puts you in touch with approved contractors. That means you don’t have to look for one yourself, and you can be sure the works are carried out correctly and at the right price.

Contact ‘Impact us today’

You’re under no obligation to do so. After you make your request in KBC Mobile, ‘Impact us today’ will contact you a few days later to arrange a visit by an installer, who’ll provide you with a no-obligation quote.

The cost is an estimate based on the details you provide. It is only after the installer’s visit that you get the final cost.

You can still use this additional service to simulate the purchase of additional solar panels and request a quote online.

Contact the helpdesk

This additional service closely monitors your electricity and gas consumption. We offer the service in collaboration with a specialised third party, Eliq. If you wish, Kate will let you know when your consumption is unusually high or low.

You can also use this service to set a target for keeping your energy use under control and get tips on how to reduce the amount of energy you consume.

Eliq is an expert in energy data management and analysis. They analyse your energy data and provide detailed insights into your energy use to help you save money and reduce your environmental footprint.

Log in to KBC Mobile
Tap ‘Offer’
Scroll to ‘Home & energy’ and then select ‘Energy insights’

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Wondering how much your home or building plot is worth? This additional service enables you to quickly and easily estimate the value of your home. Just answer a few questions and get an instant estimate generated by a digital model.

If you’re planning to sell your home and need a more accurate valuation, you can request a licensed estate agent from Immoscoop's network to value it, completely free of charge and without obligation. They will then contact you within the week for an appointment

KBC Mobile

Log in to KBC Mobile
Tap ‘Offer’
Scroll to ‘Home & energy’ and select ‘Value your property’

KBC Touch

Log in to KBC Touch
Select ‘Saving & Investments’ and go to ‘What are you searching for?’
Select ‘Estimated value of your property’

Both the estimate based on the digital model and the estimate from Immoscoop are completely free of charge and without obligation.

An estate agent will give you an accurate idea of the value of your home. They base their valuation on experience and knowledge, as well as on the price of other properties that have been sold in your area.
You also get useful tips from a professional and receive quality service and the reassurance that you’re in safe hands if you decide to sell.

The digital model can estimate the value of houses and flats in Flanders, Brussels and Wallonia (but only land in Flanders and Brussels, provided the land in question already has an address).

It cannot be used to value non-residential real estate, such as retail property or offices.

Immoscoop can currently only estimate the value of your property in Flanders.

If your property has undergone major changes in the past six months (for instance, you’ve just built your home), this information will not have been fed into the model. Once it has been, you can try again.

The tool uses a thousand different criteria to arrive at the estimated value, making it one of the best tools in the market. Moreover, the valuation is constantly updated, so the figure generated cannot be compared with a valuation carried out several years ago.

However, bear in mind that it is just a tool and that it only gives an idea of the valuation. If a valuer estimates the value of a property on-site based on a number of specific criteria that can only be determined there and then, that valuation will generally be more accurate.

You can always enter a property valuation of your own and save it in your dashboard. When you do so, however, the valuation is no longer automatically updated.

When you request a valuation, you agree to Immoscoop processing your contact details and the address of your property and to that information being shared with three estate agents to enable the valuation to be carried out. You can see how Immoscoop handles your data in their data protection statement.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

You can use it to get tips and ideas for home and energy-efficiency improvements, and advice on what needs to be carried out first and in what order. You can provide various details for each step and get a realistic estimate of the cost as well as a custom renovation report with your simulation, tips and tricks, advice on grants and subsidies, and other useful information.

This report is sufficient to apply for a loan. Quotes from contractors are no longer needed.

We have partnered with Setle to provide the ‘Calculate your renovation’ service. Setle closely monitors the latest renovation trends, ensures the price simulation reflects the market and offers a simple, straightforward way to get smart insights.

Learn more about Setle.

Log in to KBC Mobile
Tap ‘Offer’ at the bottom right of your screen
Scroll to ‘Home & energy’ and tap ‘Calculate your renovation’

This service is provided free of charge.

You can use it to plan a renovation for both flats and houses in Belgium.

Once you’ve submitted all the relevant details, Setle will help you get started with the most important renovations.

Of course!

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

This additional service provides you with a number of options for properly insulating and renovating your home, helping you cut your energy bills. If you wish, our partner ‘Impact us today’ can then put you in touch with a reliable contractor where you can ask for a quote.

‘Impact us today’ has a network of contractors you can rely on to carry out sustainable renovations. It doesn’t carry out any of the work itself.

Log in to KBC Mobile
Tap ‘Offer’
Scroll to ‘Home & energy’ and tap ‘Insulate your home’

If you don't know where to start with your renovation works, try our ‘Calculate your renovation’ service. You will also find this service under ‘Home & energy’.

If you have any questions about your quote and the works, contact the contractor directly or get in touch with our partner ‘Impact us today’.

The contractor’s contact details can be found in the ‘Renovation quote’ service. You can see the details for ‘Impact us today’ by tapping the three dots at the top right of this service.

If you’re experiencing technical problems with the service itself, contact our helpdesk:

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

You can use the ‘Certificates and inspections’ service to request certificates and inspections needed for the sale, rental or renovation of your property. Our partner ‘De Immowinkel’ will put you in touch with reliable experts from their network.

The following certificates and inspections can be requested: EPC certificates, asbestos certificates, heating oil tank inspections and electrical installation inspections.

‘De Immowinkel’ is an independent platform made up of property experts and owners. If you’d like to prepare your property for rent, renovation or sale, you can contact ‘De Immowinkel’ to request the certificates and services you need. Their experts will take care of matters and let you know they have the results, keeping things clear and convenient.

Log in to KBC Mobile
Tap ‘Offer’
Scroll to ‘Home & energy’ and tap ‘Certificates and inspections’

If you have any questions about your certificate or inspection, contact the expert assigned to your request. Should you have a problem with the expert, contact our partner ‘De Immowinkel’.

The expert’s contact details can be found in the ‘Renovation quote’ service. You can see the details for ‘De Immowinkel’ by tapping the three dots at the top right of this service.

If you’re experiencing technical problems with the service itself, contact our helpdesk:

It lets you quickly top up your or somebody else’s Pay&Go card.

You don’t need to be a customer with us to use this service. If you’re not, you just pay for your Pay&Go top-up using the Bancontact app.

Open KBC Mobile
Tap ‘Additional services’, scroll down and select ‘Proximus’
Pick the card you want to top up
Choose the amount

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

This service lets you quickly and easily top up your or someone else’s Orange Tempo prepaid card without having to sign in with Orange every time.

Open KBC Mobile
Tap ‘Additional services’ and log in
Scroll down and select ‘Orange’

You must have an active Orange Tempo prepaid card.
If you’ve received a new SIM card from Orange, you’ll need to activate it first. Learn more on Orange’s website.

Open KBC Mobile
Tap ‘Additional services’ and log in
Scroll down and select ‘Orange’
Enter the phone number you want to top up and for how much
Pay for the top-up using KBC Mobile
Get a text message confirming the top-up (if you topped up someone else’s card, they’ll also get texted)

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

This additional service lets you quickly and easily top up your or someone else’s BASE prepaid card without having to log in to your BASE account.

Open KBC Mobile, tap ‘Additional Services’, scroll down and select ‘BASE’.

You need an active BASE prepaid card.

If you’ve received a new SIM card from BASE, you’ll need to activate it first. Learn more about using your prepaid card on the BASE website.

Open KBC Mobile
Tap ‘Additional services’ and log in
Scroll down and select ‘BASE’
View two screens with details of the service (the first time you use it)
Choose the amount you want to put on your card or enter another BASE mobile number to top up someone else’s card
Pay for the top-up using KBC Mobile
Get a text message confirming the top-up (if you topped up someone else’s card, they’ll get the text message)

In very exceptional cases, it may take BASE 24 hours to carry out the top-up.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

iChoosr organises group buying schemes that are designed to secure cheaper energy contracts for retail customers.

Although you don’t know at the outset whether you’ll be offered a suitable contract (in terms of price and energy supplier), you do have the power of the group behind you. You have the freedom to decide each year whether or not to participate again in any new scheme.

You have until 8 October 2024 to sign up to the new group buying scheme for free and with no obligation, after which you’ll receive a personal proposal on 25 October. You then have a month to decide whether to join the scheme.

The energy supplier will be determined at an auction organised by iChoosr on 9 October. The supplier offering the best energy deal is selected.

You don't have to arrange the switch, iChoosr does everything for you. Your new contract can start anytime between 1 January 2025 and 1 August 2025.

100% renewable electricity and/or gas from sources in Belgium.

Helena gives you quick and easy access to your medical data, such as your vaccination certificates, lab results and prescriptions, which you can see right from KBC Mobile.

Open KBC Mobile
Tap ‘Additional services’, scroll to ‘Administration’ and select ‘Your medical data’
Tap ‘Go to Helena’ and then ‘Log in for free’
Register on the Helena Care website using itsme® or your e-ID, or use an activation code from your GP

Frequently asked questions can be found on Helena’s website.

You may receive this error message when trying to log in to a government website using a mobile web browser. Make sure your browser is not in private browsing mode and, if it is, turn it off (check your device’s user guide to see how).

Only you can access your medical file and no data is shared with KBC. You can also log in securely using itsme®.

You need to be at least 18. If the service is not available to you, you will be informed as soon as you tap the ‘COVID-19’ tile in KBC Mobile.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Your digital safe is where you store valuable and confidential details like passwords, credit card numbers, warranties and diplomas. You decide what to share with others.

Open KBC Mobile
Tap ‘Additional services’ and log in
Scroll down and select ‘Digital safe’
Tap ‘Open your digital safe’

The contents of your digital safe are encrypted. Only you have access.

Open KBC Mobile
Tap ‘Additional services’ and log in
Scroll down and select ‘Digital safe’
Enter your password to open your digital safe

We’ll only use your e-mail address to send you a link to change your password.

It is needed to protect access to your digital safe. You also have to enter it if you want to open your digital safe for the first time on another device.

Tap ‘Forgot password’ to get an e-mail with a link to change your password.

Go to ‘Manage’ in your digital safe
Tap ‘Stop using your digital safe’

You can only share information with people who also have access to your digital safe. This is to ensure that no one else can view this information.

Select the information you would like to share
Send an invitation to the person you’d like to share this information with
Confirm that the right person has accepted your invitation as soon as it is accepted
Go to your contacts to see the person you’re sharing information with

No, you can’t do this for now.

No, you can’t do this for now. However, you can share any information you like with your partner.

You must be at least 18 years of age and a KBC customer.

If you have a KBC Plus Account, you have unlimited access to the features and options provided by the digital safe.

If you don’t have a KBC Plus Account, you can still use all the features and options of the digital safe, but document and photo uploads are limited to 5 MB.

Log in to KBC Mobile and tap the account you want to change
Tap ‘Settings and more’
Scroll to ‘Account type’ and change your account to a KBC Plus Account Learn more about the KBC Plus Account

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

eBox is the digital mailbox that every citizen can use for accessing their government documents, and where all pension, social security and other official documents are centralised. Further down the line, documents from private organisations will be included too.

KBC Mobile lets you:

link your eBox to it after registering just once
quickly access and download eBox documents without having to repeatedly log in to the government’s portal

Tap ‘Additional services’ on the login screen of KBC Mobile
Log in
Scroll down and tap ‘eBox’

No, you don’t. The first time you use eBox in KBC Mobile, you will need to log in to the government’s portal the same way that you log in to online government services (using the itsme® app or your tokens). You will then see your eBox documents in KBC Mobile.

For security reasons, we’ll regularly ask you to renew the link.

Yes, you can, Once you’ve opened an eBox document, tap the icon at the top right to save the document.

No, they remain accessible in KBC Mobile.

If you have enabled receiving notifications in KBC Mobile, you’ll be alerted as soon as a new eBox document is available.

No, KBC can at no time access the content of your eBox documents.

Yes, you can, Find out how at my eBox.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

Qualified electronic registered delivery is an electronic delivery service that meets a number of additional legal requirements, including those relating to the identification of the sender and the addressee.

The Ipex registered e-mail is not a qualified service and, therefore, not automatically equated with the paper registered letter. This means that, if there is a dispute, you have to prove that the (identified) addressee actually received the registered e-mail. That’s why you have to be sure that the e-mail address used is correct (i.e. as it appears on the website, previous communications, business cards or invoices).

It also means that an Ipex registered e-mail is not suitable if the law requires a qualified electronic registered delivery service to be used (for example, when cancelling an insurance contract).

No, the Insurance Act stipulates that for an insurance contract to be cancelled, a qualified electronic registered delivery service must be used. The registered e-mail in KBC Mobile does not meet this requirement.

Your insurance company may therefore refuse a cancellation request sent by Ipex registered e-mail.

KBC Mobile lets you:

Create and send registered e-mails
Add attachments to your registered e-mails:
- Photos taken using your phone’s or tablet’s camera
- Various other types of files (DOC, XLS, PNG, JPG, PDF, etc.)
See the status of any registered e-mails you’ve sent

A registered e-mail provides certainty about the content, the sender, when it was sent, the delivery to and receipt by the recipient.

For each registered e-mail, a record is kept of:

When you sent it
When it was delivered to the recipient
When the recipient accepted or rejected it

Open KBC Mobile, tap ‘Additional services’, scroll to ‘Administration’ and select ‘Registered e-mails’.

No, you don’t.

No, they’re delivered by our partner, IPEX, a firm whose specialities include registered e-mail delivery.

KBC forwards your registered e-mails to IPEX, which in turn transmits them to the addressee.

Enter the recipient’s name and e-mail address
Check that you’ve provided the correct e-mail address
Enter the subject
Write the message you want to send to the recipient (optional) and/or add attachments (including pictures taken with your phone or tablet)
Pay for your registered e-mail using KBC Mobile to have IPEX deliver your e-mail (and automatically get a copy of it)
If you’ve sent a registered e-mail for your business, check your mailbox for an invoice from IPEX.

The main view of our registered e-mail service in KBC Mobile always shows you the latest status of your registered e-mail. There’s also a link to a full history of your IPEX registered e-mails.

When the status of a registered e-mail changes, IPEX informs you by e-mail.

No, you can send registered e-mails to anyone who has an e-mail address.

Recipients get an e-mail telling them that a registered e-mail has been sent to them. As with registered postal mail, recipients of registered e-mails can choose whether or not to accept them.

If they do, they receive a second e-mail with a link to download the actual registered e-mail.

They see the registered e-mail (and any attachments) and the sender’s name and e-mail address.

Recipients have 15 days to download or refuse registered e-mails, after which they expire.

Neither KBC nor IPEX store the contents of your registered e-mails. Only you and the recipient can see your personal data, sensitive content or registered e-mail delivery details.

You pay 4.85 euros for each registered e-mail you send via KBC Mobile.

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

This additional service lets you use Cera’s services, even if you’re not a Cera member.

Already a Cera member?

If you are, you can check how many cooperative shares you have, buy more Cera shares, change your income account, apply to sell your shares in the first half of the year and view the Cera website. If you have shares worth over 600 euros, you can also order member benefits. You can also create a gift voucher for ‘E’ shares.

Not a Cera member?

You can buy Cera shares and view the Cera website. You can also create a gift voucher for ‘E’ shares.

Open KBC Mobile
Tap ‘Additional services’ and log in
Scroll down, tap ‘Cera’ and agree to the terms and conditions (just once)

Contact the helpdesk

Tap the three dots at the top right of this additional service to see all the relevant information on questions or problems.

‘Kom op tegen Kanker’ is a non-profit organisation that seeks to prevent, fight and alleviate cancer.

It provides an easy way to donate money to ‘Kom op tegen Kanker’.

Open KBC Mobile
Tap ‘Additional Services’, log in, scroll down and select ‘Kom op tegen Kanker’
Choose the amount you want to donate

To calculate the carbon footprint of your purchases, we use emission factors specific to the category of your purchase and the country where you made your purchase. The amount of your purchase is multiplied by the emission factor determined for the category of your purchase. This service is provided in partnership with ‘Connect Earth’.

Example:

If every euro spent on groceries in Belgium corresponds to 0.3 kg of CO₂
And you spend 100 euros in a supermarket
We increase your footprint by 30 kg of CO₂ (0.3 kg of CO₂/euro x 100 euros)

Remember that, even if you spend the exact same amount of money, your footprint can vary widely depending on where you spend it. When buying bread from the local baker, for instance, your footprint could be 4 kg of CO₂. That’s why we only provide an estimate of your carbon footprint. This calculation method is also commonly used in the industrial sector and the academic world.

Although the categorisation of retailers allows us to calculate your estimated footprint as accurately as possible, we need to point out that, since we don’t know exactly what items you purchased, the CO₂ figures given in the app are only estimates. To get a more accurate calculation of your footprint, you can add the habits you have.

Good to know: we take account not only of CO₂ in the calculation, but also other similar gases. We do not include spending in the health, government, bank and insurance categories.

Connect Earth is a leading company specialising in environmental data tools that works with banks to offer transparent insights into their carbon footprint, including estimates of the carbon footprint per transaction. Their tools use methods that are also used in the industrial sector and the academic world.

Good to know: Connect Earth will not use your carbon footprint data for any other purposes or sell it to other parties.

The data used by Connect Earth to calculate your carbon footprint is used exclusively for this calculation. Connect Earth will not use this data for any other purposes or sell it to other parties.

Connect Earth does not know exactly what you purchased. They can merely make an estimate of your footprint based on the category of the retailer where you made your purchase. These estimates are based on the environmental impact of products and services in a given sector.

Some examples

Groceries: When you buy something in a supermarket, the estimate is based on the environmental impact of an average shopping basket in the country where you made your purchase. Aspects factored into this impact include production, packaging and transportation. This data allows us to estimate your footprint based on your spending, without needing detailed information on every item you purchased.
Filling station: When you refuel your car, we know exactly how much fuel you purchased, allowing us to accurately calculate the corresponding footprint.
General online retailers (such as Amazon): When you shop at general online retailers like Amazon, which sell many different items, we again assess the environmental impact of an average shopping basket, and your carbon footprint will therefore again be a rough estimate.

It is important to know that these kinds of purchases generally only make up a small fraction of a person’s total carbon footprint, as the lion’s share is attributable to purchases such as travel, energy and food.

The estimates in the app give a general idea of your purchases’ environmental impact.

The accuracy of the estimates depends on the quality of the underlying data and the completeness of sector averages. While most users find the estimates enough to gain a better understanding of their environmental impact, the estimates should be regarded as well-founded rather than accurate.

Some 60% to 70% of the world’s CO₂ emissions today are directly or indirectly related to household consumption. So collectively we can make a big difference in combating climate change by contributing to more sustainable consumption and production of goods.

We calculate your carbon footprint when you select ‘Extra convenience’. You can disable the extra convenience feature by tapping your settings, scrolling to and tapping ‘Privacy’, then ‘Extra convenience’ and turning it off.

Don’t forget that a number of other services in KBC Mobile will also be deactivated when you turn off ‘Extra convenience’.

All current accounts held in your name.

No, we only use your KBC accounts to work out your carbon footprint.

No, we only use your personal accounts to work out your carbon footprint.

Got a question about our additional services?

Frequently asked questions (FAQs)

Got a question about our additional services?

Frequently asked questions (FAQs)

General

Buying De Lijn public transport tickets

Buying SNCB train tickets

STIB

Renting a shared bike using KBC Mobile

How do you activate a ticket for a smart shared bike from Blue-bike?

Parking at Q-Park using number plate recognition

Parking with 4411

Refuelling at Q8

Cambio carsharing

Brussels Airport

Practise your driving theory test

Get your ‘Category B’ driving licence

MoveSmart

VAB breakdown service

VAB stickers

Germany

German environmental sticker

German E-sticker

France

French environmental sticker

Blind spot sticker

Austria

Slovenia

Switzerland

Work-related travel / Business mobility

Financial news

Leadlife

Events

Loyalty cards

Buying and managing Pluxee service vouchers

How do I switch off ‘Extra convenience’ in KBC Mobile?

How do I disable ‘Pluxee’ in KBC Mobile?

Monizze

PayPal

Joyn digital loyalty card

Split group expenses

Meal vouchers

Energy-efficient at home

Find a home

Solar panels and battery

Energy insights

Value your property

Work out the cost of your renovations

Get a renovation quote

Certificates and inspections

Topping up your Proximus Pay&Go card

Orange Tempo prepaid card

Topping up your BASE prepaid card

iChoosr group buying schemes

Helena – Your medical data

Digital safe

eBox

Creating and sending IPEX registered e-mails

Cera

Kom op tegen Kanker

Calculating your carbon footprint

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