Got family-related product queries?

Frequently asked questions

Got family-related product queries?

Frequently asked questions

Travel insurance

What's the difference between insurance for a single trip and insurance for all your travel?

Insurance for a single trip is temporary cover you take out for the specific duration of that trip and for which you pay a one-off premium.

Insurance for all your travel is renewed each year and you pay an annual premium to cover all your travel insurance needs. This type of insurance can be cancelled any time if you no longer need it.

How do I confirm that I have read the information?

Scroll down through and read all the information carefully. Once you reach the bottom, you can say that you've done so by tapping 'Confirm'.

How do I take out travel insurance in KBC Mobile?

You can see any insurance you currently have in just two steps. If you're still not adequately insured for your trip, you can add optional cover afterwards. Just read the insurance details, select your account number and contact person, and you're done.

Adding a child to your family situation view

Can I add any child to my family situation view in the app?

Only children of up to 18 years of age who are resident in Belgium can be added.

Does my child have to be a KBC customer to be added to my family situation view?

No. Once registered, children become customers with us.

Why can’t I see my child in my family situation view now that I’ve registered them?

It takes two banking days for them to be added to your family situation view. Parents are informed by e-mail when this has been done. We’ll also e-mail you if we need more information from you or are unable to register your child.

Accident insurance

What is accident insurance?

Personal accident insurance covers you, your partner and your children against the financial consequences of an accident.

Accidents like falls while cycling or skiing or serious burns while barbecuing aren’t always fully covered by your health insurance fund or hospitalisation insurance when it comes to reimbursing your medical expenses (for example, the cost of physiotherapy). Our personal accident insurance does cover such expenses for up to five years after your accident. It also provides financial support for your loved ones if you become permanently physically disabled or die. That could be for things such as buying a wheelchair, modifying your home (like installing a lift), adapting your car, purchasing an assistance dog, or covering other investments and costs after the accident.

How do I take out this insurance?

Go to the ‘More’ menu, then tap ‘Family > New loan or insurance > Get personal accident cover’.

When can you obtain assistance under the insurance, how much does it cost and how much will be paid out?

Family insurance

What is family insurance?

Family insurance isn't obligatory in Belgium, yet nearly all Belgians have taken it out. You really can't do without it, even if you're single or you don't have any children. Minor accidents can have major consequences. Family insurance covers you in such situations.

Family insurance essentially covers loss, damage or injury you cause to other individuals and to other people's animals, and any loss, damage or injury you suffer due to the actions of someone else. Of course, there are exclusions, including loss, damage or injury you – as an adult – cause due to gross misconduct (including vandalism) and any loss, damage or injury you cause to yourself or a family member.

How do I take out this insurance?

Go to the ‘More’ menu, then tap ‘Family > New loan or insurance > Apply for family insurance’.

When can you obtain assistance under the insurance, how much does it cost and how much will be paid out?

Keep a close eye on your income & expenditure in KBC Touch

By doing so, you know what your incomings and outgoings are at all times. You can also create goals to save up for something special.
Keep a close eye on your income & expenditure in KBC Touch

Carefree travel with the apps from KBC!

Order foreign currency, check your account balance while souvenir shopping, or top up your account to pay your credit card bill: with our apps, you can manage all your banking business and insurance before, during and after your trip. Check out our mobile travel tips.
Carefree travel with the apps from KBC!

How KBC Touch works

Check out the FAQs on KBC Touch here. Got a problem? The KBC Helpdesk will be pleased to help you.
How KBC Touch works

Gold Mastercard with travel cancellation insurance

Get a spending limit of up to 5,000 euros a month plus online purchase protection.
Gold Mastercard with travel cancellation insurance
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