Install the official app from your app store. All you have to do then is complete our secure registration and activation process directly from the app.

No. The way you answer the questions when registering to use KBC Mobile determines the version of the app you end up in. You can also use KBC Mobile if you aren’t a KBC customer.

You don’t need to reinstall the app or register again. Just register as a customer in the app. Tap the profile icon/cogwheel icon at the top left or ‘KBC Banking & Insurance’ at the bottom right.

This is the code you use to log in and sign transactions once you’ve registered your device.

Yes, once you’ve installed the KBC Mobile app, completed the registration and activation processes (you only have to do this once), and set your PIN.

Touch ID is the official name for the fingerprint identity sensor on the latest iPhones and iPads. On Android phones it’s called Fingerprint. It’s either built into the home button on your phone, is on the screen itself (in-display sensor) or embedded on the side or back of the device and lets you log in and sign transactions without having to use your PIN.

Face ID is the name for the facial recognition feature on the iPhone X. You can use it to unlock your iPhone X without having to enter your passcode.

You can only do this in your device's settings.

Yes, although you’ll need to complete the registration and activation processes and set your PIN for each device. It’s up to you whether to use a different PIN for each device or to go for the same one for all.

No, we treat a phone or tablet as a personal device and therefore do not allow it to be used by more than one user.

Don't forget that if someone logs in as an active user on a smartphone or tablet using the registration and activation procedures, they become the only active user on that device. This means that the previous user will no longer be able to log in (unless they complete the procedures again).

This can only be done using your PIN.

Important! Anyone who adds their fingerprint to your device can log in to your KBC Mobile app and sign transactions using Touch ID, Face ID or Fingerprint.

This is so that your new device is recognised for use with KBC Mobile and security is guaranteed.

The PIN for KBC Mobile must consist of five digits. Letters are not permitted.

1. Go to the app store for your device, install KBC Mobile and open the app
2. Answer all the questions 
3. Open an account with us right away or start using our app without one

You can use KBC Mobile’s additional services without having to be a customer. All you need for that is a smartphone linked to a mobile number.

Yes, you can add one or more accounts by tapping the ‘Add another bank’ tile. Once an account has been added, you can check its balance and transfer money from it.

You can download KBC Mobile from the Apple App Store or the Google Play Store.

Yes, you can.

If you’re a customer

• Complete the registration and activation procedures using your debit card and card reader, the itsme® app or your personal QR code (you can get this code at your KBC branch or you can generate it yourself if you’re already registered in KBC Mobile on another device; if you’re under 18 and one of your parents uses KBC Mobile, they can also generate a personal QR code for you with KBC Mobile)
  
• Choose a personal five-digit PIN
• Set up Touch ID, Face ID or Fingerprint if desired

• Register using your mobile number
• Use some of our additional services including paying by Bancontact 

If you’d like to enjoy the same benefits as our customers, you can open an account with us in no time using our app.

If you are using itsme® or the card reader to activate KBC Mobile, we will ask you to share your location, but only on activation. We do this as an additional security measure against potential fraud.

Your card number is a unique, personal number that you will find on your KBC Debit Card (or KBC Business Debit Card). You need it when going through the registration and activation procedures on your device.

Yes, they can. You can set up KBC Mobile for them so that they can quickly install the app without needing a debit card and card reader.

Your child will then be able to:

• Check their balance, make secure payments and withdraw cash using their phone or tablet
• Buy a bus or train ticket or rent a shared bike
• Take out insurance and start investing once they turn 18

You can:

• Check their balance and payments
• Set their daily transfer limits

If your PIN has been blocked, you can request a new one using ‘Forgotten PIN’ in the main menu. This involves going through the registration procedure again using your debit card and card reader.

Yes, you can.

1. Log in
2. Tap your profile icon or the cogwheel icon at the top left
3. Scroll to ‘Security and privacy’ and tap ‘PIN’
   

Yes, changes are immediately visible in KBC Mobile.

If you get a message notifying you that your card has been blocked for online use, it means you’ve entered the wrong PIN three times in a row when logging in. KBC Mobile lets you lift a block on online banking or contact your KBC branch. You can still use your card to pay in shops or withdraw cash at ATMs.