• Go to ‘My KBC’
• Under ‘Accounts’, tap ‘New’
  Or
• Swipe the tiles on your home screen all the way to the left and tap ‘New product’

You can open an account for yourself or your minor child (provided they’re 11 years of age or older) or a joint account in your and someone else’s name (such as your spouse).

You can also open a business account for the self-employed (yourself or together with your spouse) or for a company (existing or being set up).

You’re shown any current and savings accounts in your name or for which you hold a power of attorney or are the legal representative.

To change the order in which your accounts appear on your home screen, swipe all the way to the left and tap ‘Edit favourites’.

Yes. You can add current accounts with certain other banks to your accounts view under ‘Payments’ or ‘Dashboard’ in our Mobile app. You can do this on your home screen or under ‘My KBC’. 

In most cases, you need to have the other bank’s app to add an account you hold with them. If you do have their app and still can’t add an account with them, check whether you can successfully log in to their app. If not, you may still need to finish registering with your other bank using their app. Once you’ve done so, you’ll be able to easily add your account with them to KBC Mobile.
Do you still have issues? Unfortunately, we sometimes experience problems with the connection with other banks. Please try again later.

Yes, we offer this option for your own convenience, so you don't have to re-enter the number every time. KBC ensures that your card number is stored in the app in a highly secure manner. This is never visible to undesirable parties. In addition, the card number is the only item on the card that we keep. This is the only way to make payments.

Yes. You can see the date on which the balance was last updated. Tap the account to update its balance to the correct amount in just a few steps. You may have to identify yourself again at your other bank.

Yes.

• On your home screen, tap your profile icon in the top left corner
• Tap ‘Share info with third parties’ under 'Security and privacy'
  

Yes. In the menu, tap ‘More > Profile > Manage account details access’ to see who you’ve authorised to access your account information. Tap a name to see the accounts they can access or remove their access.

When you go to the details of a completed transaction, there’s a button at the bottom of the screen that lets you save the transaction details as a PDF file. You can preview the file right away or save it on your phone.

An icon appears next to your account balance when amounts have been reserved on your account. The amount next to this icon is how much you can use for transactions.

Reserved amounts are deducted from the balance you can spend. You’ve already spent the money, but the payment hasn’t been processed yet. This often happens when you pay by Maestro or withdraw cash abroad. These transactions appear under ‘Reserved amounts’.

A reserved amount is a temporary hold or pre-authorisation of a specific amount of the available balance on your account. It is not a charge and no funds have been debited from your account, though it is deducted from your available balance. The most common examples are payments made using the Maestro facility on your card (such as when you use your card to pay for fuel or make a purchase, or when you withdraw cash abroad).

The time between the amount being reserved and actually being debited from your account is usually very short (taking anywhere from a few minutes to a couple of banking days). The reserved amount can differ from the actual amount debited, because you may have to pay transaction charges or an exchange rate surcharge when withdrawing cash.

Yes.

• Swipe the tiles on your home screen all the way to the left
• Tap ‘Edit favourites’
• Drag and drop your accounts to change their sequence

KBC Touch also lets you set the order in which your accounts appear, which will also be synchronised to your Mobile app. Your accounts will appear in the same order as in the drop-down menu for transfers.

Yes, but only on your home screen. On your home screen, swipe all the way to the left and tap ‘Edit favourites’. Simply uncheck an account to hide it. These settings are not displayed in the overview in My KBC or KBC Touch.

If you have one of our Plus current accounts or a business account with us, you can get alerted about incoming payments.

1. On your home screen, tap the profile icon in the top left corner
2. Under ‘App settings’, tap ‘Notifications’
   

You can see transactions going back one year.

Yes. You can search by amount, originator or beneficiary name and reference by selecting the desired account, then going to ‘Search past transactions’ in the ‘Transactions’ view.

This means that you don’t have enough money on your account to carry out the transaction(s) in one go.

Go to the details of the uncleared transaction(s) and tap ‘Clear’.

Yes. You can increase the amount or delete certain transactions to lower the amount to be cleared.

You can only delete planned credit transfers, standing orders and automatic savings orders.

You can top up the account that doesn’t have enough funds on it from any account that lets you transfer money to another of your own accounts.

You will find your business accounts in the ‘Business’ tab under ‘My KBC’.

When you pay your premium, you select an account from a list. We then display your accounts and additional information such as the balance, a photo or an alias. This information is contained in KBC Bank's systems and only you can access it. KBC Insurance, therefore, cannot access or see your account details.

To start a transfer, tap the double-blue-arrow icon overlay.

Instant credit transfers are SEPA credit transfers that are instantly processed around the clock, all year round, including at night and weekends and on public holidays. The amount transferred is credited to the payee’s account in a matter of seconds, even when the account is held at another bank.

We carry out all transfers from your KBC Plus Account or KBC Business Account that you have entered in KBC Mobile as quickly as possible, without you having to do anything else. ‘As quickly as possible’ means processing as an instant credit transfer, if possible, otherwise it remains a standard transfer.

Transfers scheduled to be carried out in the future and standing orders are not processed instantly, but instead are treated as standard transfers. If your transfer has been processed as an instant transfer, you’ll see this in the transaction description in your accounts view. The time your instant transfer was made can be seen in the transaction details.

Know someone getting married or celebrating their birthday? Have a friend who just became a mother or bought a home for the first time? Send them money as a gift using a personalised SurprisePay transfer. Turn your transfers into gift cards with a personal photo or message.

You can send a personalised SurprisePay transfer to anyone. If they also have our KBC Mobile app, it tells them when they’ve received it. If you want to send a SurprisePay message to someone who doesn’t have our KBC Mobile app, you can send it in other ways too like e-mail or Facebook.

No. You can also transfer funds to saved beneficiaries and to other accounts within the euro area. You can enter both one-off and automatic orders. View the limits for all types of transactions.

Yes, you can change your limits in KBC Mobile.

• On your home screen, tap your profile icon in the top left corner
• Scroll to ‘Security and privacy’
• Tap ‘Limits’
  

Your limits are separate to those for MobilePay or MobileCash (for cash withdrawals with your phone). Learn more about limits. Changes you make to your limits apply to all devices on which you use the app.

You can sign the transfer with your debit card and card reader.

If your remaining daily limit is exceeded, you can save the transaction in question in the remittance folder in KBC Touch or KBC Mobile or sign it immediately using either your debit card and card reader or itsme.

Yes.

• On your home screen, tap your profile icon in the top left corner
• Scroll to ‘Payments’
• Tap ‘Beneficiaries’
  

Yes. You can categorise a beneficiary as either ‘personal’ or ‘business’. Your business-related beneficiaries are shown in dark blue and your personal ones in light blue.

Yes.

• On your home screen, tap your profile icon in the top left corner
• Scroll to ‘Payments’
• Tap ‘Standing orders’
  

• On your home screen, tap your profile icon in the top left corner
• Scroll to ‘Payments’
• Tap ‘Direct debits’
  

You can ask for a direct debit to be refunded up to eight weeks after it has been paid from your account, except in the case of a business-to-business direct debit. Go to the details of your direct debit and open the ‘Transactions’ tab. Select the transaction that you want to be refunded for. We’ll put the amount on your account and inform the provider of the direct debit.

This lets you scan pink paper transfer forms so there’s no need to enter the transfer order details manually. Tap the blue double-arrow circle to start a transfer. Select ‘Transfer funds to other accounts’ and tap the camera icon to use the scan feature.

If your phone doesn’t support this feature, it won’t be available in the app menu.

You can scan:

• Amount
• Account numbers in IBAN format
• Beneficiary names (not addresses)
• Standard-format references

You can’t scan and need to manually enter:

• Free-format references
• Execution date

You’re alerted if scans don’t work.

Always check scanned details to make sure they are correct.

1. Planned credit transfers (one-off transfers with an execution date in the future)
   
   
2. Automatic orders:

• Standing orders
  Standing orders are automatic transfers for a fixed amount, made regularly to the same beneficiary each time. You only need to enter the order once and then the transfers are carried out each time on a set date. Weekly pocket money for your children or grandchildren or paying your rent every month are just some of the ways you can use these kinds of orders.
• Automatic savings orders
  You only need to enter an automatic savings order once. Then you can start saving according to pre-defined conditions. You can save fixed or variable amounts. If you opt for variable amounts, you select the minimum amount that you want to keep on the account to be debited, and save what’s left after that. If your account balance is insufficient when the order is to be carried out, you don’t save anything.

• Home loan repayments
• Instalment loan repayments
• Pricos pension savings deposits
• Credit card repayments
• Systematic investments

Yes. Your account’s transactions view shows you direct debits a few days before they’re taken from your account.

Direct debits are also shown on your home screen.

In the detailed overview of an account, transactions to be carried out at a future date are displayed in chronological order under ‘Planned’.

Planned transactions are also shown on your dashboard.

You can view planned transactions up to a year ahead. They appear in chronological order.

Yes. In the detailed overview of your account, transactions to be carried out at a future date are displayed in chronological order under ‘Planned’. Select the planned credit transfer and tap the pencil icon to edit your order and then use ‘Delete order’ to cancel it.

Yes. You can change the amount, execution date and reference. Automatic orders for amounts that exceed the KBC Mobile limits can only be changed or cancelled using KBC Touch.

You can change or cancel automatic orders using KBC Mobile and KBC Touch. Automatic orders for amounts that exceed the KBC Mobile limits can only be changed or cancelled using KBC Touch.

If you’re under 18, you may not manage orders.

Yes. You can enter orders and change the amount, execution date and reference. You can make changes of this type for a specific transaction or all subsequent ones.

Note that once you’ve made a one-off change, you can’t make any further changes using KBC Mobile, but you can using KBC Touch.

If you enter an automatic savings order, you can select the minimum amount to keep on the account to be debited and save what’s left after that.

• Tap the transaction to see more details
• Tap ‘Report a problem’ to go to the frequently asked questions

If you can’t find the answer you're looking for, contact KBC Live.

The button only appears for transactions that are carried out on a current account using a debit or credit card, for money transfers and for direct debits.

If you have a question about another type of transaction, contact KBC Live.

1. Open the app and tap the MobileCash icon to log in and make a cash withdrawal
2. In the app, select your account and the amount you want to withdraw
3. Touch the ATM screen to display a QR code
4. Scan the QR code that appears on the screen using your phone’s camera
5. Sign using your PIN or Touch ID/Face ID/Fingerprint
6. Take your money from the ATM cash dispenser

No. All you need is your phone, the KBC Mobile app and the PIN you use for the app.

You can withdraw cash from any of your current accounts (not just the one linked to your debit card), including joint accounts or accounts for which you have power of attorney.

Any amount that can be made up of 20- and 50-euro banknotes and does not exceed your daily limit for withdrawals.

No. You can only select the amount you’d like to withdraw.

An amount for withdrawal will be suggested to you based on the amount you previously withdrew using your phone. This may vary for each account.
Needless to say, you can specify a different amount if you wish.

See the most you can withdraw and more about limits. 

You can change the limits yourself in the app.

• On your home screen, tap your profile icon in the top left corner
• Scroll to ‘Security and privacy’
• Tap ‘Limits’
  

Yes. You don’t even need your debit card to do this.

No. You can only use it to withdraw cash from KBC, KBC Brussels or CBC ATMs.

No. The QR code that appears on the ATM screen when you use our Mobile app doesn’t contain any personal details and only indicates the location of the ATM.

MobilePay allows you to confirm payments using your phone.

You no longer need a card reader. Just enter your KBC Mobile PIN, Touch ID, Face ID or Fingerprint to authorise your payments.

MobilePay also makes it easy to get repaid by your friends. All you have to do is get them to scan a QR code or send them a payment request in a variety of ways, including by text, WhatsApp or Messenger message.

You simply scan QR codes to confirm payments to retailers or friends. Look for KBC or Bancontact QR codes to scan them and pay by MobilePay. KBC Mobile doesn’t support other QR codes.

You can use MobilePay to:

Shop online

• Confirm online payments using the KBC Payment Button
• Authorise online card payments (made with cards issued by KBC)
• Pay on your mobile by Bancontact

Pay in shops

• Confirm payments using the KBC Payment Button where you see KBC QR codes
• Pay on your mobile by Bancontact where you see Bancontact QR codes

Receive money from friends

Yes. When using your phone’s browser or the retailer’s app on your phone to make a payment, you can also pay by MobilePay. Select one of the following methods:

• KBC Payment Button
• Payment by card (Bancontact, Maestro, Mastercard)
  

If you opt to confirm a payment on your mobile, KBC Mobile will automatically start on your phone to finish paying in our app.

There are no specific limits set for MobilePay. General limits do, however, apply. They are the mobile banking limits (to be set in the KBC Mobile app) and credit transfer limits (up to 25 000 euros).

When confirming payments on your phone that have been made using the KBC Payment Button, the limits in effect for transfers made using our Mobile app apply.

The limit for confirming card payments using your phone and for mobile payments by Bancontact is 1000 euros per transaction.

No. If you made a purchase with the ‘Pay later’ option, you can no longer change it, since KBC has already paid the purchase amount to the retailer.

A KBC Payment Button transaction or card payment is always final. You need to get in touch with the retailer for any refund.

When this happens, the payment has not qualified for confirmation by this method, probably because the transaction amount exceeds the permitted limit.

It’s only when you opt for the Bancontact app that you can select the card you want to use to make payment through KBC Mobile. Cards enabled for online payments that aren’t blocked should appear in your list of options. If only one card meets these criteria, you won’t be able to select another card.

If you’ve already selected a card on the retailer’s website, you’ll no longer be able to change the card using our KBC Mobile app. However, if you want to pay using another card, go back to the retailer’s website and fill in that card’s number and the corresponding expiry date.

1. Open KBC Mobile
2. If you haven’t logged in, tap ‘Pay MobilePay’ in the login screen and then ‘Receive payment’.
3. If you’re already logged in, tap the blue circle in your start screen and then ‘Receive payment’.
4. Choose whether you want to receive money from one or more people
5. Enter the details you’re asked for and select the account to receive the payment
6. Get the payer to scan a QR code (if they’re near you)
7. Ask the payer to open their KBC Mobile or Payconiq by Bancontact app and scan the QR code to see the payment details in the app on their phone and confirm the payment right from their app
8. You’ll both get a message to tell you whether the payment was made
9. If the payer isn’t near you, send them a payment request (by text, WhatsApp, Messenger, etc.) with a link to pay using their favourite payment app
   

1. Open KBC Mobile
2. If you haven’t logged in, tap ‘Pay MobilePay’ in the login screen and then ‘Make payments’.
3. If you’re already logged in, tap the blue circle in your start screen and then ‘Scan code’.
4. Scan the QR code generated on the recipient’s phone
   
5. Confirm payment by entering your PIN (you can also use the Payconiq by Bancontact app to pay someone in the same way as KBC Mobile, with the added convenience of being able to do so by simply selecting them from your contact list to pay them online; see the Payconiq section to learn more)

You’ll both get a message to tell you whether the payment was made.

You can only select an account linked to an active debit card in your name. These must also be personal, not business accounts. Businesses interested in receiving payments this way should e-mail us at epay@kbc.be.

Anyone who has a phone with a Bancontact-compatible app can scan QR codes generated on your phone to confirm payments. The KBC Mobile and Bancontact apps, plus some other banks’ apps can all accept payments by Bancontact.

You can pay businesses or friends who can show you a KBC or Bancontact QR code that you can scan. This can be done using the KBC Mobile app, the Bancontact app, or another banking app that supports Bancontact.

MobilePay uses the Bancontact mobile payments system. These types of payment are only paid to your account the next banking day.

If you haven’t yet received the payment by then, contact KBC Live.

If the payer banks with us, they can install our Mobile app to make the payment. If they don’t bank with us, they can install the Bancontact app and make the payment using that.

If the payer doesn’t have a smartphone or doesn’t want to install the app, you can always just write down your account details and the amount involved for them or message them the payment details. The payer can then transfer the money to you.

The Payconiq mobile payments service lets you use your smartphone to pay quickly and easily in shops or among friends. Learn more about Payconiq.

When you install the Payconiq app on your phone, you indicate from which account payments are to be debited through our Mobile app. Select and confirm your chosen account to make Payconiq payments.

A fixed daily limit applies to Payconiq payments (it can’t be changed).

When you link your account to Payconiq, you’re shown details of the limits that apply to you. You can also find your limits later in our Mobile app’s Payconiq settings.

Learn more about limits.

No, not at this time.

KBC Mobile only lets you delete the linked account. To change your account, you have to delete the Payconiq app, then reinstall it and register yourself again.

Our Mobile app now has Payconiq built in, so you don’t need to install the Payconiq or Payconiq by Bancontact app separately.
Pay by Payconiq at participating businesses by simply scanning their Payconiq QR code using MobilePay.

You can also easily repay anyone in your phone contacts who also uses Payconiq (simple sign-up required).

1. Tap the blue circle in your start screen
2. Tap ‘Transfer money’
   
3. Tap ‘Pay contacts by Payconiq’
   
4. Tap ‘Activate Payconiq and pay your contacts directly’
5. Enter your mobile phone number.
6. Enter the verification code texted to you
7. Set an account for receiving money from your contacts (not necessary if you already have the Payconiq or Payconiq by Bancontact app)

Remember to allow KBC Mobile access to your contacts. 

You’ll need to cancel that using the Payconiq or Payconiq by Bancontact app.

• Payconiq app: Settings > Delete Payconiq account
• Payconiq by Bancontact app: go to the menu (icon at the top left) > Payment methods > Your bank account > Delete my bank account

You can now use Payconiq right from KBC Mobile. Just go to ‘Payments’ and tap the blue circle at the bottom right of your screen, followed by ‘Pay contacts by Payconiq’.

That means you can pay contacts by Payconiq using KBC Mobile. Start a transfer and tap ‘Activate Payconiq and pay your contacts directly’.

• Enter your mobile number to get texted a verification code
• Remember to allow KBC Mobile access to your contacts

Yes, you can.

Make sure you’ve entered the right mobile number. Tap ‘Didn't get a code? Get another one’ to request a new verification code.

The code is valid for 90 minutes. Tap ‘Didn't get a code? Get another one’ to request a new code.

Wait 24 hours and try to register again.

No, you can’t for now. You can only pay someone else asking you for payment by Payconiq by scanning their QR code and tapping the link you receive.

This lets you quickly see friends and family who can pay you by Payconiq.

We only show your contacts who use Payconiq (provided you have their phone number and not just their e-mail address).

Why can’t I see all my accounts in the list of available accounts?

You’re only shown euro-denominated accounts in your own name or over which you have power of attorney.  

You can only use personal accounts to pay contacts by Payconiq, but you can use your business account to pay by Payconiq at participating outlets.
Only personal accounts can be used to receive Payconiq payments.

Payments by Payconiq follow the same rules as standard transfers, so the money comes straight off your account.

No, you can’t do this for now.

You can’t use the Payconiq by Bancontact app to change the limit for Payconiq payments, which is 1,000 euros a day as standard.

You can change the limit for Payconiq payments made from our Mobile app by changing your limit for transfers to other accounts.

• On your home screen, tap your profile icon in the top left corner
• Scroll to ‘Security and privacy’
• Tap ‘Limits’

Yes.

• Open KBC Mobile without logging in
• Go to Additional services > Payment services > Payconiq
• Open the ‘Manage’ tab
• Tap ‘Notifications'

• Open KBC Mobile without logging in
• Go to Additional services > Payment services > Payconiq
• Open the ‘Manage’ tab
• Tap ‘Cease using this service’

Google Pay, Fitbit Pay and Garmin Pay are digital wallet apps to which you can link your KBC Debit Card. They let you pay quickly and easily with your smartphone or smartwatch at payment terminals accepting contactless and Maestro payments.

• Install the app
• Enter your card details and phone number
• Enter the code texted to you
• Start using your smartphone or smartwatch to pay for things

If you have a Fitbit or Garmin smartwatch, you'll need to set a security code to enable your watch for making payments. 

Once the link is complete, you'll receive a message in KBC Mobile. KBC Mobile also lets you check whether your debit card is linked to a wallet. 

If you don't want to use the wallet anymore, simply remove your card from the app.

Google Pay

1. Activate your phone
2. Unlock your screen (only for payments over 50 euros or after three payments of under 50 euros)
3. Hold your phone against the contactless payment terminal

Fitbit Pay – Garmin Pay

1. Enter your smartwatch's PIN (at least once every 24 hours and every time you remove your watch from your wrist)
2. Activate the payment feature on your watch (by pushing the button on its side)
3. Hold your watch against the contactless payment terminal

You need to add your mobile number to your personal details in KBC Touch or KBC Mobile. The text message containing the code will then be sent to that number.

You can only add KBC Debit Cards. If you tried to add one of our credit cards, that won't work. Our temporary Go cards can't be added either.

Bear in mind that your activation code is only valid for one hour. If that period has elapsed, delete your card from the app and start again.

Met Apple Pay betaal je makkelijk, snel en veilig je aankopen in winkels, apps en op websites met je iPhone, iPad, Apple Watch of MacBook. Voeg hiervoor je debetkaart of kredietkaart toe aan Apple Pay via KBC Mobile of via Apple Wallet op je Apple-toestel.

• Shops and other businesses worldwide
  Anywhere you see the contactless or Apple Pay symbol lets you pay using your iPhone or Apple Watch.

• Apps and websites
  Use Apple Pay to pay quickly and securely in apps using your iPhone or iPad or on websites using your MacBook, iPad, or iPhone.

You need one of our debit or credit cards linked to a KBC Plus Account to use Apple Pay.

• Apple device that supports Apple Pay (see compatible devices and models)
• One of our debit or credit cards linked to a KBC Plus Account
• Power of attorney over your KBC Plus Account (if you’re a minor aged 10 or over)

1. Log in to KBC Mobile
2. Select the current account you want to change
3. Open the ‘Manage’ tab
4. Tap ‘Account type’
5. Hit ‘Upgrade your account’ to convert your KBC Basic Account into a KBC Plus Account
6. Continue using your existing account number and debit card

You can add our personal or business debit and credit cards linked to a KBC Plus Account. KBC Prepaid Cards cannot be added to Apple Pay.

You can do so using ‘Additional services’ in KBC Mobile or the Wallet app on your Apple device.

1. Open KBC Mobile without logging in
2. Tap ‘Additional services' > 'Apple Pay’
3. Choose the card you want to add, tap ‘Add to Apple Pay’ and follow the steps
4. Set it as your default card if you want
5. Start using Apple Pay

1. Open the Wallet app on your Apple device and tap ‘+’ at the top right
2. Choose the card you want to add, tap ‘Add to Apple Wallet’ and follow the steps
3. Set it as your default card if you want
4. Start using Apple Pay

1. Open the Wallet app on your iPhone, tap ‘+’ at the top right and follow the steps
2. Select ‘KBC’ then ‘Credit card’
3. Scan your credit card and enter its expiry date and three-digit security code
4. Opt to verify yourself by text message or over the phone (if you go for the text message method, you’ll receive a verification code to confirm)
5. Set it as your default card if you want
6. Start using Apple Pay

Absolutely nothing! If you replace one of our debit or credit cards (like when it gets damaged or it’s expired), we’ll make sure that you can continue to use Apple Pay.

If you’ve lost your iPhone or it’s been stolen, block your debit or credit card linked to Apple Pay right away. The same applies if you lose your linked debit or credit card.

You can block your card in KBC Mobile or by calling Card Stop on 078 170 170. You can block your iPhone using ‘Find my iPhone’.
Once your card or iPhone has been blocked, it can no longer be used to pay, including by Apple Pay.
When you receive your new debit or credit card, you can link it to Apple Pay.

No. Using Apple Pay is free of charge.

Note that if you’re outside the euro area and use Apple Pay to pay for something, you’ll be charged a foreign exchange commission. See the applicable charges for a debit or credit card linked to Apple Pay.

Apple Pay spending limits are the same as those for your debit or credit card.

If you’ve linked your debit card to the Google Pay or Apple Pay app, it also lets you make NFC-enabled payments from your phone.

Google Pay or Apple Pay payments are through Maestro, so Google Pay and Apple Pay won’t work at Belgian retailers whose payment terminals only accept payments by Bancontact. KBC Mobile uses both the Maestro and Bancontact networks, so it can be used at any retailer in Belgium.

Note that you’ll need to specify in your phone’s settings which app you want to use to tap and pay.

Siri is the voice-controlled virtual assistant on iPhones. Siri is available in several languages, including Dutch, English, French and German. Simply ask Siri to do things for you like making a transfer.

Switch Siri on in your iPhone settings, then do the same in your KBC Mobile settings so you can make transfers this way.

Talk to Siri or long press the home button on your phone (depending on your phone settings) to enable it. Then say something to your phone like "Transfer 5 euros to Catherine giving ‘meal’ as a reference". Enter your PIN or confirm with your fingerprint, check the details of your transfer (and change it if you need to), then sign to authorise the transfer. You must have already made a transfer to the person in question (‘Catherine’, in this case) to transfer money to them using Siri.

Only Android and iOS smartwatches are supported.

Your smartwatch lets you see the balance of up to two current accounts that you have chosen and get notifications (see below).

As soon as you connect your smartwatch to your phone, a connection is also made to KBC Mobile. When it happens, your notifications (see below) will appear on your smartwatch. If you want to see your balance on your smartwatch, you’ll first have to set the accounts.

On your home screen, tap your profile icon at the top left, scroll to ‘Other apps’ and tap ‘Smartwatch’. You can select up to two current accounts to check the balance on your smartwatch.

A positive balance is displayed above a green line. A negative balance is displayed below a red line.

Your details are only displayed on the smartwatch connected to your phone. However, everything will be visible without having to log in.

On your home screen, tap your profile icon at the top left, scroll to ‘Other apps’ and tap ‘Smartwatch’. You’ll still receive alerts.

You can have your cards blocked using KBC Mobile or by calling Card Stop. You’ll then receive a new card as quickly as possible by post.

A prepaid card is where you place money on the card before you can use it to pay for things. That way, you decide upfront what you’re going to spend and you’ve got total control over your budget.
With a credit card, you pay for your purchases afterwards: you can either spread your repayments or pay back the full balance each month in one go.

Yes, you can have you own defective card replaced using KBC Mobile.

Under My KBC > Means of payment, you will find the debit cards of which you are the cardholder, as well as debit cards for the accounts of which you are a joint holder.

You will continue to be able to view the summary for cards that have been cancelled (either by being destroyed or frozen) for up to six months after cancellation.

For security reasons, part of your debit card's number shown under your means of payment will be replaced by Xs (123456XX XXXX 7890). Your full debit card number (without Xs) and your card's expiry date can be viewed under your debit card's details.

You can request a new KBC Debit Card in your cards view and personalise it with a photo if you wish.
If you have a business account, you can also apply for a KBC Limited Card. It makes it easy for your staff to put money into your business account.

You can use your debit card even before you've received it. Right after you apply for your card, its details appear in KBC Mobile and you can use them to pay on websites or link your card to your favourite wallet to pay that way. Personalised cards can be used in this way from the day after you apply for them.

If your card is defective or you want to put another picture on it, you can easily replace it with a new card and personalise it with a photo if you wish. You can have lost or stolen cards blocked using KBC Mobile or by calling Card Stop. You’ll then receive a new card as quickly as possible by post.

If you’ve activated your card for contactless payments using KBC Mobile and replace your card, you can still pay on your phone.

If you’ve had to have your card blocked by Card Stop, you’ll need to activate your new card for contactless payments using KBC Mobile. This can be done as soon as you can see the details of your new card in the app (usually after one banking day).

If you no longer need your card, KBC Mobile lets you quickly cancel it with ease. You won’t be able to use it once you’ve done this.

Select your debit card and go to ‘Settings’, where you can adjust your payment limits, manage your PIN and change your settings for paying online, international card use and contactless payments. You can also have your defective card replaced there.

Debit card

If you enable this option, you can make payments with your card at a contactless terminal. Small purchases of less than 50 euros can be paid simply by holding your card against the payment terminal. Larger purchases must be confirmed with your card’s PIN.

Note that if you disable this option, you won’t be able to make contactless payments anymore with your debit card.

Log in to KBC Mobile, tap your debit card and then ‘Manage PIN’. Select ‘Unblock PIN and online banking access’ and follow the instructions.

Yes, you can view the initial PIN for your card up to 60 days after applying for it. Log in to KBC Mobile, tap your debit card and then ‘Manage PIN’. Now select ‘View PIN’.

You can easily request a new PIN in KBC Mobile. Tap your debit card, select ‘Manage PIN’, then ‘Choose a new PIN’ and follow the instructions. You have four hours to go to a KBC/CBC/KBC Brussels ATM, where you can insert your card and choose a new PIN.

You can view details of any KBC prepaid cards you hold, together with details of prepaid cards linked to accounts you hold solely or jointly.
You’ll continue to be able to view the summary for cards that have been cancelled (either by being destroyed or blocked) for up to six months after cancellation. These will be marked as ‘Cancelled’.

For security reasons, part of the number of your credit card(s) and/or prepaid card(s) will be replaced by Xs (1234 56XX XXXX 7890).

Your home screen also shows you your prepaid cards’ balance and last three transactions.

Yes. Your ‘current balance available’ includes both deducted and reserved transaction amounts.

The reserved amount is the sum of all the payments that have not yet been deducted from your KBC Prepaid Card. You can also use your KBC Prepaid Card for things like reserving a rental car or booking a hotel room. When you use your prepaid card in this way, the amount involved is temporarily deducted from your available balance. As soon as the other party releases the security payment, the pre-authorised amount will be restored to your balance available.

Yes. Tap the load/unload button in the screen showing details of your KBC Prepaid Card, then tap ‘Load’. In the next screen, select the desired amount to be loaded and the account to be debited. Learn more about our load limits. If the amount to be loaded exceeds the permitted limit or will cause the balance on the card to exceed its limit, the amount will not be loaded. Amounts are loaded in real time, the card balance being adjusted immediately and the funds made available straightaway.

Yes. Tap the load/unload button in the screen showing details of your KBC Prepaid Card, then tap ‘Unload’. In the next screen, select the desired amount to be unloaded and the account to be credited. If the amount to be unloaded causes the balance on the card to exceed its limit, the amount will not be unloaded. Amounts are unloaded in real time, the card balance being adjusted immediately.

Any current account you currently hold.

If, for technical reasons, we can’t show the available balance, it won’t be possible to load amounts onto the card using KBC Mobile. A message will then appear, saying: ‘The current balance cannot be given at present. The balance shown is from the previous business day. Loading is not possible either. Please try again later.’

Yes. Before loading or unloading your prepaid card, you’ll need to sign with your KBC Mobile app PIN.

On the screen with the overview of your cards you can request a new KBC Prepaid Card for yourself.

With KBC Mobile you can request a KBC Prepaid Card for yourself.

Log in to KBC Mobile, tap your KBC Prepaid Card and then the three dots at the top right of your screen. Go to ‘Settings’, select ‘Manage PIN’ and then ‘Unblock PIN’.

Yes. You can view the initial PIN for your card up to 60 days after applying for it. Log in to KBC Mobile, tap your prepaid card and then the three dots at the top right of your screen. Go to ‘Settings’, select ‘Manage PIN’ and then ‘View PIN’.

You can easily request a new PIN in KBC Mobile. Simply tap your KBC Prepaid Card and then the three dots at the top right of your screen. Go to ‘Settings’, select ‘Manage PIN’, then ‘Choose a new PIN’ and follow the instructions. You have four hours to go to a KBC/CBC/KBC Brussels ATM, where you can insert your card and choose a new PIN.

KBC credit cards without a credit facility
You can view details of any KBC credit cards you hold solely or jointly without a credit facility. These include our Visa, Gold Mastercard, Mastercard Business, Silver, Gold and Platinum credit cards.

You’ll continue to be able to view the summary for cards that have been cancelled (either by being destroyed or blocked) for up to six months after cancellation. These will be marked as ‘Cancelled’.

Your home screen also shows you these credit cards’ balance and last three transactions.

KBC credit cards with a credit facility
You can view details of any KBC credit cards you hold solely or jointly that have a credit facility, together with the details of credit cards linked to accounts you hold solely or jointly. These include our Pinto Visa, Mastercard Globe and Visa Vision credit cards, as well as our Silver, Gold and Platinum credit cards with KBC Flex Budget facilities. You can continue to view the details of cancelled credit facilities for up to ten years after the cancellation date.

Your home screen also shows you these credit cards’ balance and last three transactions.

No. The current balance available is purely indicative and doesn’t include payments you already made that have yet to be debited from your card.

You can display more details of your KBC credit card or prepaid card transactions by simply selecting the relevant card number. This shows you your card transactions, with a short description including the amount and type of transaction involved and where it took place.

All such transaction details are purely indicative and not binding. A form for questioning or contesting transactions made with your card is available in Dutch under ‘Helpdesk > Betwistingen’ at www.mijnkaart.be or in French under ‘Support > Contestation’ at www.macarte.be.

Yes. Just select ‘Details’ and you’ll be shown specific information on your card and credit facility, including details of the people who signed for the credit facility, credit limit, available balance and minimum repayment.

Yes. Tap your credit card that’s linked to a Flex Budget facility and then go to ‘Settings’. For more information, tap ‘Linked to Flex Budget’.

Yes. Tap your credit card that’s linked to a Flex Budget facility and then go to ‘Settings’. Tap ‘Paying back what you’ve spent’. You can specify here whether you want to repay your expenses in full or spread your repayments and pay off part of the balance every month.

Go to your cards view to apply for a new credit card for yourself.

You can apply for a credit card for yourself using KBC Mobile.

The price is for the full package, including your account, debit cards, prepaid cards, credit card and account insurance.

If you’d like more information about a particular credit card, tap the card icon. You can then choose the card that best suits your needs.

Your account charges at present are what you currently pay for your account package, i.e. not including the new credit card. Charges for your account with a credit card are what you’ll pay for your account package including your new credit card. The difference between the two charges is the extra you’ll pay for your new credit card.

As soon as you receive the PIN for your credit card, you can lower its limit with KBC Mobile. If you then plan to spend more in a particular month or go on holiday, you can raise your limit back to the standard level.

No, you can’t get a credit card when you have a KBC Basic Account. However, if you convert your Basic to a Plus Account (you can do this using KBC Touch), you can then apply for a new credit card for the account you just converted.

You will find your business credit cards in the ‘Business’ tab under ‘My KBC’.

Yes, you can. Tap your credit card and then the three dots at the top right of your screen. Go to ‘Settings’, tap ‘International card use’ and select where you want to use your card. You can also set a temporary exception (up to a year ahead).

Tap your credit card and then the three dots at the top right of your screen. Go to ‘Settings’ and manage things like your ‘International card use’ and the ‘Pay online’ feature.

No. KBC Mobile doesn’t let you do this. Your partner can, however, use KBC Mobile to apply for a credit card themselves. The staff at your branch will also be happy to help you.

Log in to KBC Mobile, tap your credit card and then the three dots at the top right of your screen. Go to ‘Settings’ and tap ‘Unblock PIN’.

Yes. You can view the initial PIN for your card up to 60 days after applying for it. Log in to KBC Mobile, tap your credit card and then the three dots at the top right of your screen. Go to ‘Settings’, select ‘Manage PIN’ and then ‘View PIN’.

You can easily request a new PIN in KBC Mobile by tapping your credit card and then the three dots at the top right of your screen. Go to ‘Settings’, select ‘Manage PIN’, then ‘Choose a new PIN’ and follow the instructions. You have four hours to go to a KBC/CBC/KBC Brussels ATM, where you can insert your card and choose a new PIN.

• Tap ‘Offer’
• Tap ‘Means of payment’ under ‘KBC products’
• Select ‘Order foreign currency’
  

You can pay using a current account in your name or which you jointly hold with someone else. Payment cannot be made from a savings account.

We debit your account once we start preparing your order.

You can collect your order at any KBC, CBC or KBC Brussels branch.

This depends on the branch you choose. When choosing a branch, we show you the date on which your currency would be available.

Your foreign currency order stays at the branch you chose for seven days.

If you haven’t collected your order within seven days, we’ll cancel it and refund your account for the amount you paid.

If we haven’t already prepared your order, you can cancel it. Just go to your foreign currency orders view and tap the recycle bin icon next to an order to cancel it.