Got vehicle-related queries?

Frequently asked questions

Got vehicle-related queries?

Frequently asked questions

How do I claim on my car insurance?

  • Open KBC Mobile and log in
  • Tap ‘My KBC’ and go to ‘Insurance’
  • Tap your vehicle insurance to file a new claim

KBC Mobile makes it easy to track your claims and send us any details we still need from you.

Where do I find my international motor insurance certificate?

  • Open KBC Mobile
  • Tap My KBC > Insurance > My car insurance
  • Under the ‘Manage’ tab, tap 'Show certificate of insurance'

How do I take out car insurance?

  • Open KBC Mobile
  • Tap Offer > KBC products > Insurance > Car, motorbike or bicycle insurance
  • Select your vehicle

How do I add drivers to my policy?

  • Log in to KBC Mobile
  • Tap My KBC > Insurance > My car insurance
  • Open ‘Manage’ to add drivers to your policy

Can I replace the vehicle currently insured under my car insurance?

Yes, you can.

  • Log in to KBC Mobile
  • Tap My KBC > Insurance > My car insurance
  • Tap ‘Replace insured vehicle’ under ‘Manage’ to insure another vehicle under your policy